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Real InterContinental Managua at Metrocentro Mall
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Reviews (780)
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All reviewsclub levelnau loungenicest hotelnice hotelpool arearoom servicefood courtbusiness or pleasurefitness centeracross the streetcentral americametrocentro mallbusiness centerbusiness tripbed was very comfortablei highly recommend this hotelbreakfast buffet
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435 - 440 of 780 reviews
Reviewed 19 September 2012

We stayed here for two nights before heading to a resort on the Pacific and would not stay here again. I had a rate of $145/night and somehow my rate jumped to $196 and $180 for the two nights. They also would not honor my Ambassador coupon for 1 free night. Understood the 15% tax on the nights but they couldn't explain the additional $3.39 each night. English was a problem, still fighting the rates with both hotel management and Intercontinental.

We ate at the Restaurant Factory inside the hotel for dinner one night and I got food poisoning from the lobster bisque. Food at the Voltes restaurant inside was good but the Restaurant Factory soured us (especially me) on the food there.

Beds were extremely firm, did not sleep well here

Would highly recommend going somewhere else

  • Stayed: September 2012, travelled as a couple
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4  Thank schulze52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Real InterContinental Managua at Metrocentro Mall, responded to this reviewResponded 4 October 2012

Dear schulze52,

Thank you for taking the time to post your comments. I would like to apologize for the overall issues you had during your stay. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For the reason, your comments are troubling and will certainly be looked into. I have sent you a private message to obtain some additional details regarding your experience. Thank you for staying with us and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

This hotel is a copy of the hotel of Honduras in the sense of design and ambiance, so if you travel through out central america don´t expect anything special. Same restaurantes, pool gym, decor, etc. In this case I would have to say the service was in some things better, but also in some other aspects worst than what I am used to in other countries. I can only say it is an OK hotel, well located and practical.

  • Stayed: August 2012, travelled on business
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Thank Chepe12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmania16, Guest Realtions at Real InterContinental Managua at Metrocentro Mall, responded to this reviewResponded 12 September 2012

Dear Mr. Jose,

Thanks for your comments. The InterContinental Family has standards which are maintained in each of the hotels, each hotel has a certain difference. Our service and the warmth of our staff is what makes us different.

Best Regards,
Birmania M.

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Reviewed 20 August 2012

A really beautiful hotel with nice rooms, beautiful lobby and fantastic pool & lounge area. Wonderful views from the executive lounge. Very good food. Decent service. Way better than the Hilton down the road. From all I could see this is the Nr. 1 in town.

  • Stayed: August 2012, travelled on business
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Thank TrophyCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina V, Relaciones Publicas at Real InterContinental Managua at Metrocentro Mall, responded to this reviewResponded 29 August 2012

Dear Guest,

We appreciate your comments about the hotel. It was a pleasure to assist you in your stay. Thank you for selecting us as your number one choice of lodging in Managua. We hope to have you back with us so you can enjoy the benefits of being a guest InterContinental.

Have a great day.

Best regards,

Sayra Somoza

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Reviewed 9 August 2012 via mobile

Two thumbs up for this hotel The entire staff was very kind. They accommodated all my dietary needs which at times can be pretty strict. Everyone was very easy to talk too and their English was good. There is a great steak and lobster restaurant in the hotel, some amazing sushi at NAU, and their breakfast buffet is packed with fresh fruit and fresh fruit juices. I couldn't be happier with my stay here.

  • Stayed: July 2012
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Thank Dmb1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina V, Relaciones Publicas at Real InterContinental Managua at Metrocentro Mall, responded to this reviewResponded 29 August 2012

Dear Guest,

Thanks for your feedback, it is our pleasure to know that when you stayed with us you felt so comfortable and at home. That is our main objective. And always remember you the doors of our hotel will be open when you come to Nicaragua.

Have a great day.

Best regards,

Sayra Somoza

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Reviewed 30 July 2012

2nd time to the Intercontinental in Managua and have not been disappointed with the Intercontinental! Hotel staff is very friendly, great rooms, Awesome Lounge area outside by the pool. Overall Fabulous Service! I did not use their Spa Service.

  • Stayed: July 2012, travelled on business
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1  Thank jc4816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina V, Guest Relations at Real InterContinental Managua at Metrocentro Mall, responded to this reviewResponded 25 August 2012

Dear friend,

We are working hard to give you the best service
In town. Our staff is quite trainned to assist you in anything you need
Let us pamper you NeXT time in our massage area, It was specially madre for your relax

Regards,"

Birmania M.

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