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“Central Location” 3 of 5 bubbles
Review of InterContinental Real Managua at Metrocentro Mall

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InterContinental Real Managua at Metrocentro Mall
Ranked #2 of 51 Hotels in Managua
Certificate of Excellence
Sandy Springs, Georgia
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Central Location”
3 of 5 bubbles Reviewed 14 August 2014

This hotel is a good location and was recommended to us as being a safe, central location of the city. We have stayed in intercontinental hotels in the US and this is no where near the level of quality of room and service for what we have previously stayed in. The rooms are ok, a little old and worn and dark especially for the price, then the hotel "shuttle" was not actually included, it is $10 per person. I was glad we were only staying one night in order to be near the airport, I don't think there are a ton of good options in Managua unfortunately, however, I think next time we would stay in Grenada and drive a little further in to the airport or try the Hilton for 1/3 of the price.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cml21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 15 August 2014
Dear Guest,

Kindest regards from the team that works Real InterContinental Metrocentro Managua.

We thank you for staying with us during your visit to Managua. The central location of our hotel and located next to Metrocentro Mall are benefits of staying with us. Likewise we thank you for your comment on areas for improvement in the room, these we are going to consider to give them the best service at the best facilities.

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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603 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 12 August 2014 via mobile

What a luxurious hotel! Just a short stay but a quiet peaceful building and room surrounded by the bustle of a vibrant city. This hotel is everything one comes to expect from an Intercontinental Hotel. The staff is exemplary and very professional, all of the staff with which I had interactions spoke English proficiently which is a big plus! The rooms are large, modern and well appointed. Easy access to a shopping mall and restaurants and a short cab ride to major tourist locations. Highly recommended.

Stayed August 2014, travelled on business
Helpful?
Thank LFalonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 13 August 2014
Dear Mr. Alonso,

Kindest regards from the team working at Real InterContinental Metrocentro Managua.

Thank you very much for staying at our hotel during your visit to Managua. Similarly thank you for your comments about your stay. For our team It was a pleasure to assist you. We work to give you the best InterContinental experience.

We hope to see you soon.

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 31 July 2014

My family and I traveled to tour Nicaragua last week, and we stayed here at the InterContinental. Room was fine just as expected and bathrooms were nice enough. Mini bar was very well equipped. The facilities were great and the gym was definitely more adequate than other hotel gyms. Facilities were great and the pool/patio area was a fun spot to hangout. The Factory restaurant was fantastic and we actually ended up eating there every night. Language barrier with the waiter was a bit tough, but after our first night he remembered what we wanted. Breakfast buffet was as equally enjoyable.

Highlight of the stay was the bartender Luis, at the Nau Lounge. Over the week I became a regular and he could greet me by name and shake my hand every time I entered. His attentiveness and courtesy was of a caliber I had only experienced at Trump Tower in NYC. He even made sure to make sure I had a lighter for my cigar out at the pool. Looking forward to seeing his warm smile next time I travel to Nicaragua.

Overall great experience at this hotel and would recommend to anyone traveling near the area.

Room Tip: Get a room overlooking the pool area
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank jchap94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 8 August 2014
ear guest.

Kindest regards from the team that works Real InterContinental Metrocentro Managua.

We thank you and your family stay with us as you were in tour in Nicaragua. It was our pleasure to make you feel at home, this is the goal of our hotel. Also thank you for your comments, and for let us know the good work done by our team, as well as areas where we can improve.

We hope you and your family to visit us soon,

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Niguel, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

My husband, 2 children, and I arrived at the managua airport where we were promptly picked up by the Intercontinental service. It literally took around 30 minutes for our plane to land, us to collect our luggage, and arrive at the hotel. Record time! This hotel is immaculate and very well designed. The staff is impeccable and the restaurants are fantastic! The pool area is very well laid out for outdoor dining and relaxation. Most of the staff are fluent english/spanish speakers and those that aren't are extremely patient and more than willing to teach you their native language. Every moment of our stay at this hotel was absolutely wonderful :)

Stayed July 2014, travelled with family
Helpful?
Thank Christina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 30 July 2014
Dear Ms. Christina,

Kindest regards from the team working at Real InterContinental Metrocentro Managua.

It was a pleasure for us to serve you and your family in your stay with us. Thank you for your comment. Our hotel is designed so that our guests have the best experience InterContinental, just as our staff is trained to make you feel at home.

We hope you and your family visit us soon.

best regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

I led a group of almost 30 on a program and we started in Managua. The hotel transfer was solid, the rooms and the breakfast were really good and everyone enjoyed the stay. The lunch was a little expensive. They nickeled and dimmed us a bit - but overall the stay was great and the group was happy.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Informedtraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 25 July 2014
Dear Guest,

Kindest regards from the team working at Real InterContinental Metrocentro Managua.

Thank you very much for staying with us, it was a pleasure for us to assist you during the stay of the whole group. We are pleased that the group enjoyed the stay.

We hope you visit us soon.

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2014

I was at this hotel on business for over a week. The staff working at the various restaurants located at the hotel made my stay a pleasure. In particular Ignacio, who works at the Nau Lounge (great sushi BTW) would greet me by my name, remember my favorite wine, and combine dishes from the various menus to get me exactly what I wanted. Excellent service in general as well.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dreamtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 23 July 2014
Dear guest,

Kindest regards from the team working at Real InterContinental Metrocentro Managua.

Thanks for staying with us on your trip to Managua. It was a pleasure for us to serve you during the week you were with us. In the hotel we work to provide the best service and when you visit us you can feel like home.

We hope you will visit us soon.

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, CT
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

This was not my first time at the InterContinental, but I was a bit disappointed. Not sure if it was World Cup Mania,but it seemed like everyone was not on their "A" game. Everyone was friendly ,but the little things that made this an outstanding place to stay were lacking (complimentary water ,had to asked for several times, soap and shampoo replacements, Kleenex refills,timely cleaning of the room ) Also, the fitness center which is small but usually clean , wasn't .The door was broken. I was there 5 days this time and no one fixed it or even looked like they were trying.
I will stay there again very soon so I am hoping this was just a one time thing. I am sure I will be pleased again. (I hope!)

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Firestorm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, 21 July 2014
Dear Guest,

Kindest regards from the team working at Real InterContinental

We thank you for staying with us whenever we travel to Managua. It is a pleasure for us to assist you at every visit and make you feel at home.

Likewise we thank you for the last comment of your stay. I apologize for the inconvenience, this will be taken into account to improve, since as you mention these little details matter and are valued by our guests.

We hope you visit us soon and get back on your next visit to make her feel at home.

Best Regards,

Hans Scholte
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Real Managua at Metrocentro Mall

Property: InterContinental Real Managua at Metrocentro Mall
Address: Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Managua
#3 Family Hotel in Managua
#3 Business Hotel in Managua
#7 Romantic Hotel in Managua
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Real Managua at Metrocentro Mall 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Enjoy an urban oasis at this award-winning, luxury hotel in Managua, Nicaragua. Ideally located in the center of the entertainment and business district, adjacent to Metrocentro, the country's largest shopping mall featuring more than 120 venues. At Metrocentro you will find boutiques, restaurants, bars, movie theaters and more. The hotel is only 6 miles away from Managua's international airport. The hotel offers many options for your entertainment; you can indulge yourself at Factory Steak & Lobster or enjoy a trendy ambiance and live music at NAU Sushi Lounge. Voltes restaurant is well-known for its buffet or if you prefer you can order a la carte. Customers can also unwind in the peaceful surroundings of our terrace next to the pool and exotic gardens. Our hotel rooms are designed to ensure your best rest. All our rooms are equipped with soundproof windows, custom mattresses, high speed streaming internet access, 300-thread count Egyptian cotton linen sheets, total blackout curtains, reading lamps, wide shower heads, mobile docking alarm clock, wide working desk, ergonomic chair, and more. For meetings and events the hotel offers nine modern and versatile event rooms with the latest in audiovisual technology. Our meeting space and ballrooms have the capacity to host events with up to 700 people. From the hotel it's easy to explore the city, you can visit Managua's famous Cathedral and its historic downtown area. ... more   less 
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Also Known As:
Intercontinental Real Metrocentro Managua Hotel Managua
Intercontinental Managua

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