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“Probably the best location in managua”

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Real InterContinental Managua at Metrocentro Mall
Ranked #3 of 50 Hotels in Managua
Certificate of Excellence
boston, ma
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Probably the best location in managua”
Reviewed 14 March 2010

Spent 2 nights with my 3 young children. We enjoyed going to the mall for the rides and to people watch. There's plenty of security. We were probably the only anglos around. Hotel staff speaks good English. It's appears to be mostly a business hotel so prices really drop on Fri and Sat nights. To save money take the hotel shuttle from the airport and rent a car at the hotel when you need it.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonGringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 25 March 2010
Dear Guest:

We are so glad that you and your children have enjoyed your stay in our hotel, especially that you took advantage of our proximity to one of the most important Commercial Centers in Managua, where you have a variety of entertainment options, ideal for kids.

We hope to be your host on your next visit to Nicaragua.

Regards,
Tania Guevara
Revenue Manager
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Mexico City, Mexico
Level 6 Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 24 February 2010

I am an Ambassador Member so am a very frequent guest of Intercontinentals. You come to expect to walk into one in any country in the world and get the same level of service and quality. The Intercontinental in Managua's is no different.

I was on the Executive Floor and it was up to the normal high standards.

The only downside I see to the hotel would be the tubs are VERY high which you need to be aware of when exiting!

Pool looked nice but did not take advantage of it.

Taxis were arranged by the hotel and you could pay the hotel or the taxi directly. Very nice air-conditioned taxi's.

Staff was efficient and spoke very good English as expected. When I went into the room it only had one robe. I ordered a second robe and it was there in less than 5 minutes. Ordered Room service twice and both times arrived very quickly. Had drinks in the bar and breakfast buffet in the restaurant. Excellent. Had a few special requests which were honored quickly.

Highly recommend this hotel as an Intercontinental and for Managua.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tammynnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 2 March 2010
Dear Guest,

Thank you very much for your comment, we are very happy giving you the quality of service you deserve, and hope to be your host on your next visit to Nicaragua.

Regards,

Tania Guevara
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
365 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 20 February 2010

Intercontinental was a comforting end to the workday for my two weeks in Managua. I thoroughly enjoyed the breakfast buffet, fresh squeezed juices and made to order omelets. Very professional staff at check-in, bar area and dining area. El Churasco steakhouse next door is conveniently located and was a nice change from the quick serve meals in the mall across the street. Thank you for a nice stay!

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 22 February 2010
Dear Guest thank you very much for your comment.

There is nothing more comfortable to know that you thoroughly enjoyed your stay in these 2 weeks of work.

We hope to serve you soon,

Greetings
Tania Guevara
Revenue Manager
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Georgia
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 February 2010

This hotel is world class and provides a level of service and amenities that would be outstanding in any major American or European city. To find a hotel of this class at this price in Central America is almost unbelievable. I will not stay anywhere else in Managua.

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pilotdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 10 February 2010
Dear Guest

We appreciate your comment, it is so comfortable to know that you enjoyed your stay with us, and we hope to be your host in the near future. Regards, Tania Guevara, Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 January 2010

This is a nice hotel. I am sure it is one of the best in Managua. It is directed next to a mall and has it's own shuttle- and taxiservice at good value. Parking is safe. The rooms are quite luxurious with a rather small but nice and very clean bathroom. The breakfast was excellent where guests also had a lot of choices. The restaurant staff is extremely nice and professional. Diners (excellent beef and lobster) and super New Year buffet were very good!

BUT... what happened at the reception?

1. At check in we received a roomcard (key) to an occupied room. We were suprised and one of the cleaning lady's who was working nextdoor told us that we enterred the room of mister xxx. This should be avoided!

2. We stayed at the top floor executive club level were we supposed to receive hors d'oeuvres, a cocktail hour and an open bar from 6 to 8 (check at premium services at the website). Due to maintenance we were appointed to the lobbybar for those extra's (acceptable sollution). Snacks were not available but the waiter proposed us some cheese. When we ordered 2 cocktails at 7 pm on our first day we received a bill although we were just a few minutes informed by the reception that an open bar included all drinks. After that wrong communication between reception and bar the bill was cancelled without any discussion but finally at check out we had to pay... After a very long discussion and a few calls I had to sign for a cancellation. Without the first 20 and last 20 minutes in this hotel we had an exellent stay.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2reizigers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 10 February 2010
Dear Guest

Thank you very much for your comment, our main objective is to exceed our client's expectation, that's why we prepare every detail to make your stay an unforgettable experience.

We are sorry for the inconvenience we caused you, first in your room assignment and also in the lack of communication between the hotel reception and bar, it is not an excuse, but the holiday season is generally low occupancy and therefore we have the opportunity to make deep maintenance, for that reason we close some floors and consumption´s centers, however a letter to inform our guests and offer alternative places to enjoy the benefits is provided at the moment of check in, in this case the open bar that is part of the benefit for our guest staying in the Executive Level, was offered in the hotel bar, which includes national drinks and certain foreign drinks, but not cocktails, we will be taking your comment into account to ensure that this situation do not recur and we will be more specific in communicating with our guests.

We would like to have the opportunity to be your host in the near future.
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New York, NY
Level 6 Contributor
181 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 28 November 2009

my partner and I booked the Hotel Intercontinental. We were picked up at the airport, service was excellent. Hotel is very clean, rooms are comfortable, bedding is excellent. Great value.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomSonntag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 14 December 2009
Dear guest, thank you very much for your comments, we feel so glad that you enjoy your stay in our hotel and we look forward to be your host in the near future. Regards, Tania Guevara, Revenue Manager
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Maryland,
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 August 2009

My children (teenagers) and I stayed at the Intercontinental for 3 days two on the front end of the trip and one on the back. I did not know what to expect from Managua and wanted to make sure we were in a clean safe hotel. It did not hurt that I got a great deal from Hotel.com. We loved the hotel. We stayed in the top floor the first time. There was special security to get up to the top two floors. The rooms were very comfortable. Nothing grand but more than enough space for the three of us. We over looked the pool. The bathroom was also very nice and luxurious robes were included. Breakfast was included in with our room. There were so many delicious choices we were filled up through lunch. There was also a complementary cocktail hour for the top two floors....open bar and nibblies were provided. They were different each night. The staff could not have been more helpful. In fact when we returned at the end of our trip 10 days later they remembered us.

One our first night we could not agree on what to do for dinner....I asked one of the staff for recommendations. He suggested the Mall across the street. I could not believe we ate at a Nicaraguan food court but we did. Everyone got what they wanted and my teenage daughter got to compare Malls across the world. Our final night we ate at the hotel restaurant. The food was very good ~ especially the desserts. It was my son's birthday and they brought out a cake with his name on it.

While in Managua we hired a car and driver one day. It was very reasonable. After being driven around and hearing stories from fellow travelers,I would advise against getting a rental car. Not only are the streets poorly marked if at all but rentals are notoriously pulled over. Norman,our driver was very nice. He spoke limited English but that was fine we practiced our Spanish with him. We gave him a list of places we wanted to see in and around Managua (among them were Plaza de Revolucion, Masaya the Volcano and the town, Grenada, and Mombachu). The crafts in Masaya are nice but not spectacular. The prices though are very reasonable. The highlight of the day for us was Mombachu. We had thought of skipping it but Norman said we would really enjoy it and he was right. As it was getting late in the day we did the shorter hike at the top. The views were spectacular. Parts of the hike can be strenuous but it is certainly worth it. The ride up and down from the top is an adventure in itself. Mombachu is well worth a visit.

Thank you to the staff at Intercontinental and to Norman.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MomsABeachBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania2804, Revenue Manager at Real InterContinental Managua at Metrocentro Mall, responded to this review, 26 August 2009
Dear Sir / Madam

Receive a warm greeting from Hotel Real InterContinental Metrocentro Managua.

Thank you very much for your comment, our main objectives is to provide a service you and your family deserve it.

Next time you visit Nicaragua, we hope to be your hosts.

Regards,

Tania Guevara
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real InterContinental Managua at Metrocentro Mall

Property: Real InterContinental Managua at Metrocentro Mall
Address: Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Managua
#3 Business Hotel in Managua
#3 Family Hotel in Managua
#7 Romantic Hotel in Managua
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Real InterContinental Managua at Metrocentro Mall 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Enjoy an urban oasis at this award-winning, luxury hotel in Managua, Nicaragua. Ideally located in the center of the entertainment and business district, adjacent to Metrocentro, the country's largest shopping mall featuring more than 120 venues. At Metrocentro you will find boutiques, restaurants, bars, movie theaters and more. The hotel is only 6 miles away from Managua's international airport. The hotel offers many options for your entertainment; you can indulge yourself at Factory Steak & Lobster or enjoy a trendy ambiance and live music at NAU Sushi Lounge. Voltes restaurant is well-known for its buffet or if you prefer you can order a la carte. Customers can also unwind in the peaceful surroundings of our terrace next to the pool and exotic gardens. Our hotel rooms are designed to ensure your best rest. All our rooms are equipped with soundproof windows, custom mattresses, high speed streaming internet access, 300-thread count Egyptian cotton linen sheets, total blackout curtains, reading lamps, wide shower heads, mobile docking alarm clock, wide working desk, ergonomic chair, and more. For meetings and events the hotel offers nine modern and versatile event rooms with the latest in audiovisual technology. Our meeting space and ballrooms have the capacity to host events with up to 700 people. From the hotel it's easy to explore the city, you can visit Managua's famous Cathedral and its historic downtown area. ... more   less 
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Also Known As:
Intercontinental Real Metrocentro Managua Hotel Managua
Intercontinental Managua

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