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“Great first class hotel right across street from airport”

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Best Western Las Mercedes
Ranked #11 of 50 Hotels in Managua
chicago illinois
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great first class hotel right across street from airport”
Reviewed 2 March 2014

This hotel has improved a lot since my last review. New windows, instead of jalousie windows that let bugs in, are much appreciated. Beautiful and clean. Staff is all excellent. Food at restaurant is a little pricey for Nicaragua, but you are paying for the convenience. There are nice gardens and grounds to walk, and nice pools.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justamommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 3 March 2014
Dear and Value Guest

Thank you for completing the survey regarding your recent stay at our property.

We really sorry on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we are working very hard investing in our property and rooms and training our staff to provide you an excellent service we will be using the feedback you gave us to implement improvements to ensure we offer a better

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 505 2255-9900.


Sincerely,

Lester Prado
Front Desk Manager
BEST WESTERN Las Mercedes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Vancouver
Level Contributor
180 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 1 March 2014

We stayed here for one night as the hotel Camino Real where we stayed on night 2 was full. This gave us a good opportunity to compare the two hotels back to back. Camino Real wins hands down!
The rooms at the Best Western were cabina style and spotlessly clean. Rooms are a bit small, but perfectly adequate for an overnight stay.

The pool was a disappointment as it was very dirty and full of junk floating in it. Needs a good clean.

Restaurant was mediocre at best.

The Camino Real just down the road is a far nicer place to stay, with a very clean pool, nice restaurants and large comfy rooms. the Best Western would be my second choice of airport hotels.

Room Tip: Rooms are all cabinas built in long rows so not much choice between them!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldbackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 3 March 2014
Dear and Value Guest

Thank you for completing the survey regarding your recent stay at our property.

We really sorry on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we are working very hard investing in our property and rooms and training our staff to provide you an excellent service we will be using the feedback you gave us to implement improvements to ensure we offer a better

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 505 2255-9900.


Sincerely,

Lester Prado
Front Desk Manager
BEST WESTERN Las Mercedes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014 via mobile

Stayed here for three nights while in nicaragua and the halls had staff up and down with loud radios and maid carts all day and night you could hear absolutely everything through the walls. good a/c and comfy clean beds. The showers barely work and aren't hot. The waiters at the restaurant and bar are very slow and not at all attentive. Average meal is 7 to 10 bucks. This hotels best quality is convenience for catching a flight out of mga.

Stayed March 2014
Helpful?
1 Thank Rylan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 3 March 2014
Dear and Value Guest

Thank you for completing the survey regarding your recent stay at our property.

We really sorry on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we are working very hard investing in our property and rooms and training our staff to provide you an excellent service we will be using the feedback you gave us to implement improvements to ensure we offer a better

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 505 2255-9900.


Sincerely,

Lester Prado
Front Desk Manager
BEST WESTERN Las Mercedes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Managua hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2014 via mobile

Room.. old, a/c was amazing..NOISY.. shower.. not working as should be. And the cherry on the top. kitchen and service.. price for quality is worst i ever see or taste anywhere in my whole life.. and they add 10 % tips automatically.. we didn't even get what we order, and we asked that they would bring the new one, no apology and next try... no success either. Finally we got what we ordered BUT it was cold and completely horrible.

Stayed February 2014, travelled with friends
Helpful?
Thank Sauli L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 26 October 2014
Thank you for your feedback, your opinion is very important to us, we strive every day to improve so we may serve you better as you deserve.

I apologize for the inconveniences experienced during your last stay, we have already taken measures regarding the Water Pressure, we have just finished installing new pumps which has significantly improved the pressure.

Please feel free to contact us directly at the hotel, we want you back with us. We want to make it right for you, your complete satisfaction is our main goal.for this reason we would like to offer you a free night.

Thank you once again please contact us directly we want to assure you personalized customer service.

Best Regards


Lester Prado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 February 2014

We stayed overnight before our morning flight home. It was a little pricey, but well worth it for the convenience of walking across to the airport. We didn't get into the swimming pool(s) as it was a little rainy in the afternoon, but we thought the grounds were very nice. We were very happy with our room and its amenities.
The bar and restaurant were overpriced but the food was good and the service excellent.
We had an excellent breakfast (included) at 6 am before we departed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 17 February 2014
Good Morning

We really apreciate your feedback, your comfort is the most important for us.

Thank you

Lester Pado
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014

We stayed for one night between the evening and morning flights. The service was excellent and they had an efficient shuttle service to and from the airport. The airport is just few hundred meters away from the hotel, but especially for the first timers the shuttle is better than walking during evening time. Our room was big and clean and the shower had hot water. The bed was much more comfortable than the one we have at home. We also enjoyed a refreshing dip in the swimming pool which was nice after the long flights.

Of course the prices are a bit higher in the airport hotels that elsewhere, but I think this was a perfect place to stay between flights.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kipperi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 27 January 2014
we really appreciate your feedback you are helping us to be better day by day
thank you so much

Lester Prado
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, VA
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2014

Old property not updated. Quality is low for amount charged. Best Western relies solely on airport convenience for early morning flights on this one, not quality of room, or service. But, poor night's sleep does not make up for convenience. Better to sleep nicely in a better hotel a little further away, get up early and ride or drive--without delays at that early time of morning--and be ready for travel well-rested, instead of feeling like crap after staying at Best Western. Won't stay here again.

Room Tip: Choose another hotel a little further away, with better value, and rely on the fact that the roads a...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BuzTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review, 27 January 2014
we really sorry hear this, we are training our staff every day to privide you a better service y comfort, and of course we are investing in the property to get a better level.

Lester Prado
Front desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Las Mercedes

Property: Best Western Las Mercedes
Address: Km 11 5 Carretera Norte, Managua 000-046-0, Nicaragua
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 50 Hotels in Managua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Las Mercedes 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Las Mercedes Hotel Managua
Best Western Hotel Managua
Best Western Managua
Managua Best Western

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