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“Hints at the light food.....”

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Hilton Princess Managua
Ranked #2 of 51 Hotels in Managua
Certificate of Excellence
Mexico City, Mexico
Level Contributor
318 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Hints at the light food.....”
Reviewed 13 March 2014

Clean, confortable size rooms , wonderfull resting beds, batroom size its OK., service is spectacular.
they really care about your needs, and they simply go out of their way to help you.
Maria for example, at the room service, sent my dinner really fast, perfect in every detail, and called me, every night, (3) after an hour or so to find out if I liked my food and their service. Wow! Thanks Maria!!!
Jimmy at the front desk, when I was unable to print my boarding pass, he even taught me how to use my own lap top.
Michael, metting rooms service, who was attending the group where I was working, really did everything in his power to match our coffee breaks. He achieved, from a tough uncertain service, a perfect job. Well done!

And here comes the big BUT......

Food flavour was ok, but you really don't have a lot of light food choices. At breakfast and lunch buffets, most of the dishes used flour, or bread....
Or maybe the portions that they expose in the buffet are the problem?. Small cottage bowl, with a small spoon to serve it (any hints?)...
Narrow serving plates that contained salads (with just the enough amount of food, to avoid spilling), that you had to transfer to your plate with small tweezers that I'm sure, aren't designed to serve lettuce or any kind of chopped/small vegs. Impossible task, so I simply gave up.
Any hints?

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimiMexico_df
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 15 March 2014
Dear Guest: We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services.
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2014

Great Hotel,good amenities, helpful staff, huge breakfast. We traveled with our children, rooms were connected, poll clean, quiet room. In particular the people in the lobby/bellhop were very helpful, got us a great cab for a lengthy car trip. We will be back!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 722thomasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 12 March 2014
Dear Guest Thomas D: Thank you very much for your visit and the positive evaluation. We are happy you felt comfortable and well served. We hope you had a safe and pleasant trip back home and we can welcome you back on any future visits. It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for you.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

The hotel very clean. The food was wonderful. Close to the mall and restaurants. The personal was always ready to help. The shuttle to the airport was right on time. The front desk staff was wonderful and helpful.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 419enidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 21 February 2014
Dear Guest, receive warm greetings behalf of the Hilton Princess Managua staff, we are happy to fulfill our promise of service and thank you for staying with us and for your sincere comments. It is gratifying to receive comments from genuine experiences from our guests.
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Managua, Nicaragua
1 review
Reviewed 20 February 2014

Hotel staff were lovely and solicitous. The room itself was clean and spacious. Unfortunately the hotel is clearly having some type of structural issue. I gave an average because there was construction going on our whole week. One night in particular, it started AFTER 10 pm and lasted 2 hours-no explanation provided. Staff kept saying it would stop "soon".

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 9 April 2014
We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services.

I deeply regret the inconveniences found during your stay, please make sure we are taking corrective actions to avoid those kinds of incidents happen again. We look forward to having the opportunity to welcome you again and serve you as you deserve.
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Santa Clarita, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 February 2014

A 3 night stay couldn't have been better. This was a business trip and although we didn't have a lot of time to see the locale we were always welcome at the hotel. A very safe, clean hotel. We were on the Executive level which provided a wonderful breakfast and Happy hour in the evening. We did try the lunch buffet in the main restaurant and all food on the buffet was excellent. Beatrice, the guest concierge was very interested in what she could do for us and what sites would make for good tourist sites. A grocery store and mall is just two blocks away for your shopping convenience.

Room Tip: Recommend staying on the Executive level. Rooms are much quieter on the pool side.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank citytraveler3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 21 February 2014
Dear citytraveler3636, We are glad to know that even though you came on business you were able to relax and enjoy the facilities of our property. We look forward to welcome you back We will pass your compliments to beatrice and all of our hilton family in managua Thank you so much for you nice comments.
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Detroit, Michigan
Level Contributor
399 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 14 February 2014

I am pleased in every way with this hotel, and highly recommend it. When traveling in Central America, I usually stay in the Hilton's "Princess" hotels---they are reliable, clean, safe, and I am very comfortable there. This was my first time in Managua. The Hilton Princess was the right choice. From the time I came out of baggage claim at the airport, where there was a greeter with my name on the list for the airport shuttle, to my checkout, I was treated very well, by friendly, competent staff. The location is great---walking distance to the city center. The restaurant serves a wonderful breakfast buffet, overflowing with choices. The lunch and dinner menus are great---I had two dinners there, and one lunch. My room was very nicely furnished, and always kept clean. Everything worked. Pool/courtyard view, and further, the mountains. Spectacular. The common areas are clean and well-maintained. The pool area as well. The workout room exceeded my expectations---it has state-of-the art cardio machines; a full battery of weights; and mats and exercise balls. I always felt safe here (traveling alone). The front desk staff was knowledgeable and friendly. I used their taxi service for trips to an artists' market and for a 2-hour city tour (extra $$--paid to the driver). I recommend this hotel to all travelers.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank applegirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 9 April 2014
Thank you very much for your visit and the positive evaluation. We are happy you felt comfortable and well served. We hope you had a safe and pleasant trip back home and we can welcome you back on any future visits. It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
98 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 26 January 2014

This Hilton has an option to bid for an upgraded room. As such, I was able to upgrade to an Executive King for only $20.

The Executive Lounge breakfast and dinner options were quite satisfying and the extended cocktail 'hour' was welcome. The service in the Executive Lounge was excellent as was the overall service. Maria at reception was especially notable, taking 15 minutes to assist me with a concern I had.

The neighborhood has fast food options and a cinema. The hotel is located on the street the bus to Grenada runs on.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wandering_Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Princess Managua, responded to this review, 10 February 2014
Dear Wandering_Rick (Perth, Australia) : Thank you for your great feedback; you are always cordially invited to visit us again at the Hilton Princess Managua to enjoy our facilities, convenient location and our personalized service. It will be very nice to host you once again on a near future.
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Additional Information about Hilton Princess Managua

Property: Hilton Princess Managua
Address: Km 4.5 frente Monumento Alexis Arguello | Carretera a Masaya, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Managua
#1 Luxury Hotel in Managua
#2 Romantic Hotel in Managua
#2 Business Hotel in Managua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Princess Managua 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Hilton Princess Managua hotel in Nicaragua is centrally located in the city’s entertainment and business district, only a few minutes from the Augusto Cesar Sandino International Airport (MGA). ... more   less 
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Also Known As:
Hilton Princess Managua Hotel Managua
Hilton Hotel Managua
Hilton Managua
Managua Hilton

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