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“Great Hotel Next to Shopping Mall”

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Crowne Plaza Hotel Managua
Ranked #7 of 51 Hotels in Managua
USA
Level Contributor
295 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 637 helpful votes
“Great Hotel Next to Shopping Mall”
5 of 5 bubbles Reviewed 5 February 2014

This is not a new hotel, but it is well kept, in good shape and the staff is very good and attentive. Rooms are in decent shape, bathrooms too. Gym is a little iffy but most of the hotel makes up for it. Located right next door to a small shopping mall that is pretty nice. Has a huge food court on the top floor and really a great place to eat. A lot of shops and other things to do there as well. A great place to stay in Managua for a night or long term. Close to embassies too.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

I am a Nicaraguan living in the US, and I use this hotel for my vacations with or without my family for security reasons and service. Very quite place, a plus if you are looking for that kind of place. You can go anywere from there, It is located in old downtown (non-existing anymore due to the earthwake in 1972). It is a landmark place for its volcano looking design. The breakfast buffet is outstanding for its fresh native tropical fruits cuts, I enjoy it so much, also the arrays of criolle plates like gallo pinto, fried plantian, fresh chesseses, juices, omelet station, chorizos, nacatamal, etc, go hungry to enjoy all the plates, the wating personel are great, but I also had a medical emergency while taking a shower, the security personel and the front office manager handled very well, they are well prepared, they responded pronptly and with knowledge, Thanks to all of them who assited me. I defenitly recomend this hotel.
Adolfo P

Room Tip: Corner suites are larger, ask for a lake view.
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  • Stayed September 2013, travelled solo
    • Value
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Helpful?
1 Thank ADOLFO P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGAHA, Staff Crowne Plaza Managua at Crowne Plaza Hotel Managua, responded to this review, 11 January 2014
Dear Adolfo P.

Receive warm greetings on behalf Crowne Plaza Managua

Thanks for you take the time to recommend our hotel as a result of your satisfaction with our services. It is a pleasure to hear such great news about your stay with us. We are glad to know that you enjoyed our breakfast buffet we work every day for give the best for us.

We are here for help in any situation that you need. It’s great to hear that you are satisfied with our staff.


We hope to have you here soon. Will be always a pleasure to receive you in our hotel


Kind Regards,

Ana Gabriela Bermúdez
Management Coordinator
Crowne Plaza Managua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 20 December 2013

In August my baseball group went to play in Nicaragua, we used the Crown Plaza as a place to hang our hat. The minute we arrived the staff: check-in staff, bellmen, security, dining, taxis and to the hotel manager, were all fantastic. The hotel is showing it 's years, but the convenience to various parts of Nicaragua are unmatched. This hotel is central to everything and most of all it has a mall across the street. I have to add that the room cleaning sometimes forgot our rooms but this happens here in the States too. I only say this to let the staff know that on more than one occasion some in my group, their rooms were forgotten. But the overall experience was fabulous. I tip my hat to these hard working employees and I will stay again there if they will have us?

Room Tip: The pool is great!!!!
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BWBFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

The front desk staff and restaurant staff are wonderful in that they are friendly and attentive. The spa staff, however, operate in typical Latin American fashion-- late. I had made an appointment for 2 pm earlier in the day, and they told me to come back 45 minutes later when I showed up, having already started working on another client who arrived minutes before I had. The bathrooms are tiny and the beds are hard. The bathroom plumbing is older.

Why oh why can't the gym have a working air conditioner? It is hot, one treadmill worked, the other did not. Much improvement is needed inthe gym. Do not come here if you would like a decent workout. Just some weights and a step machine along with the treadmills.

Room Tip: Ask the front desk for 2 keys, one to keep in your slot by the door to keep the a/c on while you lea...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 81skate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGAHA, Staff Crowne Plaza Managua at Crowne Plaza Hotel Managua, responded to this review, 4 November 2013
Dear Guest

Receive warm greeting on behalf Crowne Plaza Managua.

We glad to know that you are completely satisfied with our Staff.
We apologize with you for the inconvenienced that had. We would like to let you know we are taking the necessary steps to be better according to the services that you mentioned. We will be please to count with your visit again and offer you the quality of service that you deserve.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LaGrange, GA
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

My wife, daughter and I recently stayed on property for a family wedding. The Crowne Plaza is a solid American style hotel in Managua. It has all the amenities you would expect from a Crowne Plaza. The rooms are clean but getting dated. The one we stayed in could use a refresh soon. The room came with a solid full service breakfast buffet. You won't go away hungry. My daughter's phone was stolen out of her purse during the wedding reception. It was left in her purse on a table while she was dancing. This could happen anywhere but it did happen on this property. Her loss was not the only one. Several other guests had items taken. I don't think this would happen in the rooms, rather in the adjoining conference center. Again, this is a solid choice, but we stayed at the Intercontinental on a prior stay, and I would recommend it over the Crowne Plaza.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Frequentdiner63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGAHA, Staff Crowne Plaza Managua at Crowne Plaza Hotel Managua, responded to this review, 17 September 2013
Dear Guest

Receive warm greeting on behalf Crowne Plaza Managua.

It is a pleasure to receive the feedback for all our clients with the purpose to become a better team every day. We apologize with you for the inconvenienced that had.
We will be please to count with your visit again and offer you the quality of service that you deserve.

Best regards,
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San Antonio, Texas
2 reviews
4 of 5 bubbles Reviewed 28 August 2013

All of the hotel staff, from the General Manager to the front desk team to the waiters and maids, were friendly and helpful throughout our stay, even tracking down a bracelet we had lost at a party the night before. We especially enjoyed the daily breakfast of tropical fruits, fresh squeezed juices and local specialties, and the 'cafe con leche' was a great advertisement for Nicaraguan coffee.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGAHA, Staff Crowne Plaza Managua at Crowne Plaza Hotel Managua, responded to this review, 29 August 2013
Dear Mr. Jim

Receive warm greetings on behalf Crowne Plaza Managua

We are glad to know that you are completely satisfied with our services. We strive daily to provide the best every day and make you feel at home. Thanks for your feedback!! Your opinion is very important for us!! We will be please to count with your visit again an offer you the quality of service that you deserve.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
159 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Once again this hotel has offered us an excellent experience in business travel. As Priority Club members we were entitled to a suite with a desk spacious enough for both my wife & I to work at night,
The room is large, bright & the bed comfortable, and the air conditioning is quiet.
There is a Chinese restaurant and also a Japanese restaurant on the premises which both offer excellent food at reasonable prices. The buffet breakfast is excellent and was included in our price.
There is a pool and gym area for those who want this type of thing. Our room overlooked Lake Xolotan and an active volcano....
The pool has a good location, and I recommend this Hotel because of all the amenities at a very good price.

Room Tip: Best to try for a suite or junior suite.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TedandDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGAHA, Staff Crowne Plaza Managua at Crowne Plaza Hotel Managua, responded to this review, 28 August 2013
Dear Mr. Tedan

Receive warm greeting on behalf Crowne Plaza Managua

We glad to know that you are completely satisfied with our service. We work every day to be better. Thank for your feedback is very important for us know how our guest felt when visit us, with the propose to get better.

We will be please to count with your visit again an offer you the quality of service that you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Managua

Property: Crowne Plaza Hotel Managua
Address: Octava Calle Sur Oeste 101, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Managua
#4 Luxury Hotel in Managua
#7 Business Hotel in Managua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Hotel Managua 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Crowne Plaza Managua is located in a entertainment and economic strategic place, in Nicaragua only 15 minutes away from the International Airport in Managua, the Hotel is very close to the City Life Center, is conveniently located close to the President Office and many embassies, you will be able to enjoy of a spectacular view, of the city, with the best facilities for your comfort, pleasure, business and conventions. The Hotel Architecture reminds us the Ancestral Mayas Pyramids.The Crowne Plaza Sleep Advantage was developed to provide our guests with a scientifically-based, holistic approach to better sleep. Hotel Crowne Plaza Managua has a luxury and nice environment. Enjoy of a splendid international food in our restaurants and for our casuals meetings and events, you will enjoy of your delight drink in our nice Bar and Lounge Concorde. The Convention Center of Hotel Crowne Plaza Managua, make an appropriate environment for your meetings congress, conventions success. Our convention center has the largest and moderns meetings lounges in Nicaragua, where you can be able to place groups from 10 to 2000 people, always assisted by our professionals, moderns audio-visuals equipment, video conference, and wireless internet band. ... more   less 
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Also Known As:
Crowne Plaza Managua

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