I chose this hotel mainly because of the convenient free airport pick up/ drop off, and it proved to be an excellent choice. Henry sent me an e-mail almost immediately after my booking to work out the details of the airport transfer.
Once I arrived, he was extremely accommodating and helpful, and I felt at home at once. The rooms are simple, tasteful and spotlessly clean. I was also impressed with there being breakfast the next morning despite my 4 am departure for the airport! If there is anything to fault, it´s that sound does travel quite well in the building, however, I did not find that this disturbed my sleep.
What really impressed me was the care that was taken of the hotel guests. Not long after I checked in, there was a fairly strong earthquake (an exciting 6.1m!). Henry took wonderful care of all the guests; we were calmly but quickly escorted out of the building and the situation was explained in both English and Spanish.
After the power was running again and we could return to the room, Henry kept us updated on the situation, and made sure to drop by again before he left for the evening to see how we were doing and to give a quick briefing on what to do should another quake occur during the night.
This level of service was quite amazing.
- Official Description (provided by the hotel):
- At Hotel Don Carmelo we have achievedcreating a welcoming, safe and quiet place, our colonial style hotel and quality service, gives you a very pleasant stay. Each of our rooms isdifferent and they all have air conditioning , Private Bathroom, Cable TV, and WIFI Internet connection. ... more less
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