We stayed in Wayak hotel after arriving in Managua. The airport shuttle was well organized. Our room was very spacious and clean. The service was great and very friendly. Because we had to return to Managua some days later we decided to book Wayak again as we did also for the night before our return flight.
One and a half day before we would go to Managua we got a mail from the hotel they had a serious problem with the rooms and the have had to cancel some bookings BUT we still could use their terrace and swimmingpool and could enjoy a free dinner ??!!
As we already made some appointments starting from the hotel I wrote a mail asking if they had another room for us. As I didn't receive an answer I made a phonecall but the connection was interrumpted by the one who answered the phone. I tried to call back but got the voicemail. After sending another mail to the hotel with cc to booking.com I received a mail saying they were very sorry.
As you can imagine we cancelled the other reservations ourselves.
Imagine how you feel when they tell you your reservation is cancelled arriving after a long flight ...
The hotel is perfect, personnel friendly but cancellation policy???I assume it was because we booked by booking.com and the hotel earns less this way then if someone makes a reservation at the hotel website.
- Official Description (provided by the hotel):
- Wayak Hotel: - located within a 10-minute drive to the center of Managua.- features free breakfast.- outdoor swimming pool and free Wi-Fi.- Metate Restaurant- Managua International Airport is 17 km from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and Priceline so you can book your Wayak Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.