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“Spacious, comfy rooms, poor wifi”

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Holiday Inn Panama Canal
Ranked #23 of 117 Hotels in Panama City
Certificate of Excellence
Tallahassee, Florida
Level Contributor
169 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Spacious, comfy rooms, poor wifi”
Reviewed 21 November 2013

This is a great location if you are staying in the Ciudad del Saber (City of Knowledge). However, there is only one restaurant and one bar apart from the hotel within walking distance. The free breakfast is fantastic. My business partners loved the fruit and coffee. They have an omelet station, fresh bread, and all sorts of tasty treats. I loved that there was a safe in the room and the bed was comfy. We got a choice of firm or soft pillows (kindly labeled).

My issues with the room? I couldn't adjust the AC (which was freezing) and the wifi was abysmal. The wifi in the lobby worked well and the business center computer was good, but inconvenient if you want to stay in your room.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 21 January 2014
Thank you for taking the time to share your kind comment about your experience at Holiday Inn Panama Canal. For us it is very important our guest satisfaction for this reason we are committed to deliver an excellent service guest love. We will take into consideration your comment to take corrective actions in the area that you mention before. We hope to see you soon on your next visit to Panama.
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501 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Columbia, South Carolina
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 November 2013

The best part of this hotel is its proximity to the Miraflorez Locks of the Panama Canal. From our room on the 4th floor and facing the canal, we could see the ships move toward and away from the locks. The view, however, was somewhat blocked by trees. It might be better from the 5th and 6th floors. Another issue was the noise coming from the train that passes in front of the hotel. It didn't bother us a bit but it might others.
The room we had was spacious and well appointed. There was a coffee maker, flat screen TV with a lot of stations available, a desk and a comfortable seat to sit and read. Lighting was OK. The beds were comfortable and the bedding crisp and clean. A safe is provided. The bathroom is dated but good. Towels are changed daily. The air conditioning, which is individual to a room worked well.
An annoying issue is the WiFi. It is free and works well however to sign in you need a password which needs to be renewed (need to call the front desk for that) and reloaded every time you shut down the computer.
The breakfast buffet was good, the best part of which the fruit bar.
The staff was very helpful though inconsistent - some were excellent and some needed a lot more training. The hotel is part of a tourism school which explains it. All in all they were very attentive, friendly and helpful.
We had dinner on two occasions in the hotel's restaurant and the food was very good.
The hotel is far from the city and one needs to use a taxi to get anywhere. Taxis are not cheap (as is Panama in general) and the price is fixed (no meters!) and agreed upon before travel (the front desk will tell you the cost of travel).
All in all I would stay in this hotel only if I have business at the City of Knowledge.

Room Tip: Facing the canal and above the 4th floor.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zedzil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 2 January 2014
Dear guest, we are grateful for the time you spent reviewing our hotel. We are committed to deliver an excellent service guest love. Like you have said, we are surrounded by lots of nature, also we are near to the Miraflores Locks and one of the biggest malls in Central America, the Albrook Mall, which our hotel have shuttle service totally free (please check schedule at front desk). We appreciate your suggestions and we are going to take in consideration to our continuous improvement. We hope to see you soon on your next visit to Panama
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São Paulo
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 October 2013

This hotel is very special for being located in one of the most special location in the city. Just five minutes driving from the Panamá Canal. Breakfast is just amazing with fresh fruits, a good variety of bread, waffle station (that I loved it), omelets are prepared just-in-time....Very good! Team is so friendly and willing to help anytime! You should try their wonderful Capuccino. There is free transportation to Albrook mall so you won't miss a single day without shopping! Dinning at the hotel is very good and worth trying their special menus.
The city of knowledge concept is presented in the hotel atmosphere as it is a hotel school. Congratulations to all members of the team. You certainly made my stay in Panamá city a great experience. Thank you!

  • Stayed October 2013, travelled on business
    • Value
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    • Rooms
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Helpful?
Thank Juliana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 29 October 2013
Greetings from Holiday In at the City of Knowledge, first of all thank you for taking the time and sharing your review with other travelers on Trip Advisor. We are very committed to deliver an excellent guest love and we are pleased to hear such great comments about your stay at the Holiday Inn City of Knowledge. Like you said we have a shuttle service to Miraflores Locks and Albrook Mall, now we are having a new shuttle service from the Hotel to the International Airport (Please check schedule at Front Desk).

We are looking forward to welcome you back in your next visit.

Warm Regards,
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Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2013

being at this hotel gave me just as I wanted. A quiet place to rest, near to an amazing shopping mall as Albrook and great view of the canal.
Front desk staff was very helpful and the restaurant food was outstanding, I really recommend the pizza night! Keep on the good work

Stayed October 2013, travelled solo
Helpful?
1 Thank -A-lliance9449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 29 October 2013
Dear Guest Thank you for taking the time and share with us your experience at Holiday Inn Panama Canal. We are very committed to deliver an excellent service guest love. We hope to see you soon on your next visit to Panama. Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

I have never felt so welcome in a hotel before everyone was so helpful even with the language barrier made my stay so enjoyable. They were so helpful. My room was beautiful and bed very comfortable, food was really good, the courtyard was so nice and everything was so clean and maintained. I would like to thank the people who took such good care of me. Gloria, Robert, Jaime, Jorge, Abiedel, Joshua, Ezekuiel (miss spelled), The receptionist were so helpful and everyone was so pleasant. Loved it there can't wait to go back. Thank You all for taking such good care of me during my stay.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 29 October 2013
Dear Mrs.Karen, thank you for taking the time and share your experience at Holiday Inn Panama Canal. We are very committed to deliver an excellent service guest love. We especially appreciate your comments, we will be shared with all the staff and we are pleased to hear such great comments. Thank you for choosing us, We hope to see you soon on your next visit to Panama and enjoy all the services that we have for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

this a beautiful hotel. the food is great. the hotel staff are wonderful. it has been right down to one of the best places i have stayed!!!!! they have a great bar and lounge and the room service after hours is great as well.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 29 October 2013
Dear Mr. Sean thank you for taking the time and share your experience at Holiday Inn Panama Canal. we are pleased to hear such great comments. Thank you for choosing us. We hope to see you soon on your next visit to Panama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
Reviewed 23 October 2013

I was amazed I liked being out side the city but this is a great hotel, food was good and service great. You are completely out of the city but you watch the boats getting ready to go through the canal all day. Totally different experience.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kalubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArangoD1, Front Office Manager at Holiday Inn Panama Canal, responded to this review, 29 October 2013
Dear Guest Thank you for taking the time and share with us your experience at Holiday Inn Panama Canal. We are very committed to deliver an excellent service guest love. We hope to see you soon on your next visit to Panama and enjoy all the services that we have for you. Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Panama Canal

Property: Holiday Inn Panama Canal
Address: Ave. Omar Torrijos Herrera Clayton, Panama City 7336, Panama (Formerly Holiday Inn Panama City)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 117 Hotels in Panama City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Panama Canal 3*
Number of rooms: 137
Official Description (provided by the hotel):
Travelers looking for Panama hotel deals will appreciate the great location and outstanding array of amenities found at the Holiday Inn(R) City of Knowledge. Located just minutes away from some of the best attractions and businesses in Panama, our property offers both convenience and great value.Leisure guests are often drawn to our family-friendly Panama City hotel's close proximity to several of the city's best attractions including the visitor center at Miraflores Locks at the Panama Canal, the Albrook Shopping Center (with free shuttle service from our hotel), and the Gamboa Rainforest Resort. But our guests don't even have to leave the hotel to enjoy our sparkling outdoor pool in a beautifully landscaped courtyard, the well-equipped 24-hour Fitness Center, or our gift shop for a souvenir. Our hotel is only a few miles away from Panama City's banking district where many international transactions take place. Our fully-staffed Business Center provides guests with everything they need including copying, courier service, personal computer, and high-speed Internet access.When you're looking for great Panama hotel deals we offer the best. Make your reservations today to get the best Panama travel deals around at our Panama City hotel. You can be assured that when you stay at an IHG Green Engage Hotel, you are participating in an advanced, world-wide sustainability effort. We understand that it is important for you to have an active role in protecting our environment and that's why we've made it easier for you to choose a hotel that matches your sustainable values. ... more   less 
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Also Known As:
Holiday Inn City Of Knowledge Hotel Panama City
Panama City Holiday Inn
Holiday Inn Panama Canal Panama City

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