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“Great Facility, But...” 2 of 5 bubbles
Review of Radisson Summit Hotel And Golf

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Radisson Summit Hotel And Golf
Ranked #22 of 116 Hotels in Panama City
Certificate of Excellence
McConnelsville, Ohio
1 review
“Great Facility, But...”
2 of 5 bubbles Reviewed 25 March 2014

Nice hotel, rooms nice and were cleaned daily, but other than that, the staff was totally untrained in just the minimum of service to guests. Food was less than desirable and took way to long from cooking area to table. We had chicken one evening and it was the worst I have ever been served. Another evening, I ordered a pork dish and after I seasoned it with pepper and stuck my fork in a piece, the waiter rushed to my table and took it away from me saying it "was the wrong pork order". I couldn't believe it.....and 10 minutes later, they finally brought by wife's order. Three mornings after breakfast, we had to go to the front desk as our key-cards no longer worked. The first afternoon we were there, it took us 45 minutes to be waited on by the pool service staff. Our whole experience at the hotel was one of total disaster.

Room Tip: Get a room with a balcony overlooking the forest.
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  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank BillAllen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne C, General Manager at Radisson Summit Hotel And Golf, responded to this review, 27 March 2014
On behalf of our entire staff at Radisson Summit Hotel & Golf, we apologize for the inconveniences you experienced during your stay with us. I have addressed the issues with our team and we are working diligently to ensure that similar situations do not occur in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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823 reviews from our community

Traveller rating
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    301
    106
    29
    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Panama City, Panama, Panama
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 4 March 2014

Everything is great,the way there, the entrance, the lobby,everything, until you get to your room, the restaurant, the hallways. I have to say that i didnt play golf so this review should not affect that aspect. It seems like management has completely forgotten how to take care of these facilities. Lets go one by one: 1) reception/lobby - it was carnival holiday and at checkout time on fat tuesday there was only one person behind the check out desk (unaccepatable),2) overall maitenance of hallways and carpets was a little bit runned down, 3) room window looking at the pool in room 402 was super dirty and metal outside of windows was super rusty, 4) pool area - first of all the pools had a lot of mold, second there was little service from personnel and third towels you got on the pool you could not take up to your room (non sensical), 5) kids lounge/area was a complete mess, all games were incomplete ot damaged,6) forest trail to the butterfly exhibition was super runned down and this was one of the biggest reason i wanted to go here with family.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
3 of 5 bubbles Reviewed 26 February 2014

This one's a little tricky, as it has many positives, but unfortunately we felt the negatives outweighed them.

Our room was really modern and nice, including an amazing bathroom and shower. The setting of the hotel is very nice with great scenery, and the hotel has a nice pool area with two pools and plenty of deck space. There were a couple of hiking trails which were quite nice, and if you're golfing, the course is right there.

One of the features that had appealed to us was the free shuttle. However, the shuttle only left the hotel once per day (10:30) and picked up once per day (4:00). We didn't find these times convenient at all. We had paid extra for use of the shuttle and ended up only using it twice, and taking cabs the rest of the time.

Which is when we encountered another problem. When we first asked the front desk to call us a cab, we were told it would be $25 to get to Miraflores. We ended up having to negotiate cab fare with the front desk until we could get them down to $15 (when really we should have been paying $5). It was sort of an empty feeling to see your front desk staff trying to cheat you for cab fare, and didn't really instill any confidence in their ability to help me with anything else.

This was a common theme for us with staff, as we felt most of them were not very friendly or helpful. Even though we had stayed here for five days, we never really felt as if we were "at home," it just didn't offer that kind of friendly, personable atmosphere.

While the rooms are really nice, the hallways were awful. It isn't really important to a stay, but the out dated carpet was filthy, and bubbled up all over the place; it was hard to get out of my mind when writing this.

As other reviewers have noted, the restaurant situation is a little misleading. They claim two restaurants, but it was difficult to know which was open when. It's difficult to explain, but there were times we couldn't tell what was open and what was closed. The service is quite slow, and as others have pointed out, you often have to scrounge for your own cutlery, etc. It is also fairly pricey for Panama. Having said that, the Pool View BBQ was fantastic, try the octopus (if it's open, it wasn't open the first two nights of our stay, though the ads in the elevator said it was).

All in all, the rooms are quite nice, and the hotel setting is quite nice, however the location is not very convenient. If you are looking for a place to get away from everything, this is a great hotel, but if you are using it as a jumping point to get to the Canal and other Panamanian sights, you should stay in Panama City where there are many more dining options, and cabs are actually quite a bit cheaper and faster.

Room Tip: High floors have better views...
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TheRevBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne C, General Manager at Radisson Summit Hotel And Golf, responded to this review, 2 March 2014
Dear Guest,
Thank you for taking the time to provide us with your input on your stay with us. We appreciate your thoughts and comments as we are always trying to improve our services.

On behalf of our entire staff at Radisson Summit, we apologize for your bad experience with our Front Desk Staff especially as it pertains to transportation issues. I have addressed this with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We thank you for your business, and I hope to see you again when your travels bring you to our area.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockyford, Ab
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

While in Panama, we wanted to spend some time in Panama city. We found the Radisson Summit very easy to get to & with a lot to offer. They offer something for everyone: Good pools, good food, near the Panama Canal & other attractions, golf, nature trails, butterfly enclosure & very good bird-watching. We saw more birds from our balcony then we did on the bird-watching tour. We saw a TOUCAN!!! Also looked like a good place to take your children to or host a convention. The staff were most gracious. The rooms were lovely & provided all we needed & more.

Room Tip: I would ask for a room on the 7th or 8th floor that faces the jungle canopy!!
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TudorExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

We stayed for 1 night at the end of our trip to Panama. The Radisson was the perfect stay at the end of a great trip to Panama. We hired a car from Albrook airport and the Radisson was easy to find driving from the airport. The room was amazing - large, 2 comfy beds and very modern bathroom. The hotel provided us with a free welcome drink - which was a nice touch. The hotel has a golf course and is situated next to rain forest. There is a lovely walking path around the property and a surprisingly beautiful butterfly house. There is also a very welcoming swimming pool. Breakfast was a wonderful spread and we were very pleased when the staff still allowed us to eat at 9.55am when breakfast ended at 10! This was due to us having a puncture on our way back to the hotel from an early morning walk. My only recommendation is that the sports bar reconsider their menu and add a few more veggie options to the menu.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MKTTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 15 February 2014 via mobile

When we landed late at night in Panama City, the hotel shuttle service was there to greet us. Victor our Concierge\Driver was very helpful. The room and the facilities were very nice and in good condition. The free breakfast was good. We would go back.

Stayed February 2014, travelled as a couple
Helpful?
Thank Steeve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longmont, Colorado
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

This place was great as was the staff. Great place for golf though a bit isolated. Near the zoo. Great breakfast and pool area. Fitness center could use some upgrades. Overall, I would stay again. Good staff, clean rooms and relaxing atmosphere.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RayF001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Summit Hotel And Golf

Property: Radisson Summit Hotel And Golf
Address: Avenida Omar Torrijos H, Panama City 0844-2014, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Panama City
#6 Best Value Hotel in Panama City
#6 Family Hotel in Panama City
#18 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Summit Hotel And Golf 4*
Number of rooms: 103
Official Description (provided by the hotel):
Radisson Summit Hotel & Golf Panama is surrounded by 160 acres of lush rainforest around the Panama Canal, and is approximately 30 minutes from downtown Panama City. Lodging at our Hotel is a quiet alternative to downtown accommodations, while still providing free shuttle service to top attractions like the Miraflores Locks and the Albrook Shopping Center, both just a short drive from our hotel’s address in the Panama City area. While visiting our Panama hotel, you’ll also have access to exceptional on-site amenities, including our professional 18-hole golf course, full American breakfast, airport transportation, free wireless Internet access, two outdoor pools and a nature trail with a butterfly exhibit. ... more   less 
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Also Known As:
Radisson Summit Hotel And Golf Panama/Panama City

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