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“Poor check-in and check out procedures”

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DoubleTree By Hilton Panama City
Ranked #28 of 115 Hotels in Panama City
Reviewed 26 July 2013

This hotel is very centrally located near to the hop on hop off bus stop, Calle Uruguay (restaurants and discos) and Via Argentina (shopping and several Atm's) as well as the mall and financial district. Breakfast was buffet style and very good and the rooms were clean and spacious. Despite this, the hotel staff charged my credit card $450 USD as a "holding fee" for my stay without my authorization. They also wanted me to pre-pay for my stay at check in when this is normally done at check-out. It was in poor taste and a bit discriminatory and they offered a meager explanation which was of no use to me. As a result, I won't recommend other travellers to stay there as there are other hotels in the same district with the same value for money!

Room Tip: The church bell from El Carmen didn't bother me and I loved it. However, choose a 6th floor room...
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  • Stayed: July 2013, travelled with friends
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4  Thank allyj414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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506 - 512 of 1,444 reviews

Reviewed 25 July 2013

From check in to check out, everything went exceptionally well. Location for me and my needs was perfect. Close to Albrook airport, shopping, dining and when the "big dig" is completed local transportation. A good place to return to for sure

  • Stayed: July 2013
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Thank chriseconway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

Average service. Be prepared for a lot of cholesterol in your food. Do not expect too much. Avoid rooms with windows if you want to sleep well, they are close to the streets. Very secure. Do not forget something in the room when you leave, because you will loose it.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank derasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WolfAlexandrovich, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 1 August 2013

Dear guest,

Thank you for your review. Be assured that your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience. Your comments regarding our food selection have been addressed by our Food and Beverage staff and we appreciate you bringing this to our attention, and hope you will give us another opportunity to regain your confidence in us.

Sincerely,

Wolf Alexandrovich
General Manager
DoubleTree by Hilton Panama
wolf.alexandrovich@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2013

This hotel is situated well and quiet, rooms are impeccable and spacious. The staff is very pleasant, smiling and pleasant. The restaurant is nice and the dishes of the delicious menu.
The only remark is that the card of the menu is not very big. The swimming pool is also pleasant and the children appreciated well

  • Stayed: July 2013, travelled with family
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1  Thank pneri59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

Perfectly located, superb service, tastefully decorated. We stayed at this property for two days and were sorry we had not planned to remain there for a longer period of time. We are Panamanians who returned home after 30+ years of living in the U.S. As members of Hilton Honors, we were pleased to see that the excellent Hilton standard were also implemented at this location. Most impressive was the professionalism and attention to detail of the front desk staff and dining areas. The décor is impeccable. Needless to say, we were very pleased to be there. The property is centrally located with easy access to restaurants and public transportation.

  • Stayed: July 2013, travelled with family
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Thank chinamom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

This hotel provides a good balance between cost and quality. Great location. The room we stayed at is modern, clean, functional, and quiet. Front desk staff provides reasonable support when required. Housekeeping is prompt and timely with room changes. Restaurant staff is somewhat slow, particularly the bar staff.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Tuan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

Stayed at the Doubletree with my husband on our first trip to Panama. It was very clean and comfortable with really helpful and friendly staff. Unfortunately, the pool was being fixed and was off limits... Our room was very comfortable... There is a church across the street from the hotel and you can hear the bells but it is all part of the experience (it is not that loud or overwhelming).. This hotel is right in the center of the city within walking distance of restaurants, car rentals, banks, shopping plazas etc. Also, it is just 9 minutes from the Albrook Mall and 15 minutes from the Canal. Guests can park outside or in the underground parking lot and access their room using the elevators. The downside is the city is undergoing major construction of roads so traffic is an issue and a few roads are closed but this is just an FYI nothing the hotel can do.

  • Stayed: June 2013, travelled as a couple
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Thank SFSoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Panama City
#21 Luxury Hotel in Panama City
Price Range: £46 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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