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“Expected better service”

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DoubleTree By Hilton Panama City
Ranked #28 of 115 Hotels in Panama City
Reviewed 19 August 2014 via mobile

I was there this weekend... ill mention a few good things i liked... ROOM SERVICE! delicious and a perfect amount of food, fast, and a good variety in the menu, although i had to ask 2 times for a glass of water the first time. The room was pretty confortable, and nice, and i could rest what i needed to. The staff was nice... not WOW!! but ok... at least they were not rude.

The things i disliked... in 3!!!! different occasions they just knocked the door 1 time... without even saying their names or departments... and just opened the door if u dont want a stranger to walk in while u're taking a shower, sleeping or just watching T.V put the lock in the door... i found that very disrespectful.. i didnt go to the pool or restaurant but.. everything else... was fine :)

Stayed: August 2014, travelled as a couple
Thank Maru Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 20 August 2014

Dear Maru,

Thank you for your comments.

We are going to take a close look on your recomendation about knocking on the door and making sure nobody is in the room in order to prevent bothering the client.

We hope to have you back soon.

Regards

Juan M Arboleda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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387 - 393 of 1,444 reviews

Reviewed 16 August 2014

We enjoy our stay and the Double Tree by Hilton. We were greeted immediately by lovely and accommodating staff. The hotel is located across from the beautiful Iglesis del Carmen church. I read prior, that the "bells" of the church were annoying. I personally loved it and the bells ringing were not frequent. Our room was clean and the bed was really comfortable. We rented a car and the parking, although a small area underground, was decent and we never had trouble parking each time we returned to the hotel. This hotel has an restaurant. The food is just ok. The wait staff were very, very nice. Really enjoyed the rooftop pool and hot tub especially at night. There are plenty of things to do within walking distance, if you watch where you walk. If you need a cab, the "yellow" variety are cheapest. Walk a short distance from the hotel and you will not have any trouble getting a cab. The ones that pick you up from the hotel are much more expensive.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Maryjo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this reviewResponded 19 August 2014

Dear Maryjo,

Thank you for your comments.

It was a pleasure having you in our hotel, and we hope to have you back soon.

Regards,

Juan M Arboleda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Very decent executive hotel. Rooms are spacious and Bed and pillows very clean and comfy. Good service. Well located. Despite is not a new hotel. Elevators quite small and water in the shower was not as hot a I would have preferred. But that's just me.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank DM1132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 13 August 2014

Hello,
Thank you for your comments.
Hope to have you in our hotel again.
Regards,

Juan M Arboleda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Could have expected more. The room had some stains on the wall. The hotel's restaurant closes at 10pm and no room service is available. I could have expected from this hotel, since is meant for business travelers would have a more flexible options. Beside that please don't oblige reviewers to type 200 characteres.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Mariano R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 13 August 2014
Google Translation

Apreciado Sr. Mariano,
Gracias por sus comentarios.
Revisaremos la habitación para mejorarla, y el horario del restaurante.
Esperamos poderlo tener nuevamente en nuestro hotel para que pueda comprobar las mejoras.

Slds

Juan M Arboleda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

In the heart of Panamá City with easy access to shopping, restaurants, and casinos. Standard DoubleTree so it is business-friendly. Staff is courteous and well-trained. The HHonor Level is well-appointed with free WiFi that seems to have reasonable speed.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank CaribbeanDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this reviewResponded 19 August 2014
Google Translation

Hola,

Gracias por sus comentarios

Esperamos poder prestarle nuestros servicios nuevamente en e hotel

Slds

Juan M Arboleda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

The Doubletree in Pamana City, Panama offers a quiet place to rest and relax. But it is close to fine restaurants and the new Metro. A very nice hotel. The rooms are spacious, modern and very clean. It is one of the nicest Doubletree's I've stayed in.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Phillip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We stayed at this hotel for 2 nights and the rooms are very clean, it's very close to some very good restaurants and banks. The staff is very friendly and helpful,. They have a pool and a jacuzzi on the last floor outside witch is fun and the water is at the right temperature, The service at the pool is not excellent but you have to call and they bring you drinks or food at the pool area. We asked to stay a little longer because our flight was leaving late in the afternoon and they accomodated us at no extra cost. We really enjoyed our stay, They have a little grocerie store across the street., and a couple of restaurants . The hotel restaurant is not very good

  • Stayed: July 2014, travelled with family
    • Location
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2  Thank Sylvie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Panama City
#21 Luxury Hotel in Panama City
Price Range: £46 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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