A few days before out tour, we had to cancel our tours with Sendero due to family illness, however I STILL feel compelled to share something on here because I have been so impressed with their communication and organization. I originally contacted Sendero with an inquiry about tour availabilities rather late one night (East Coast time). I inquired about several tours, and by the way, it was all on very short notice. Mica responded within moments by email, giving me more details and pricing. She was also able to give more information on how they compare to other tours, really helping me make my choice as a best informed decision, no pressure in anyway. Then she jumped through hoops to make arrangements and accommodate our group. You can imagine how terrible I felt when we had to cancel, and yet she was so understanding and helpful! She was responsive, professional, clear, and easy to work with - we travel a lot internationally and I can tell you that is not as common as you would hope. That's why I felt I needed to give them some kudos right away!
I realize this is a bit of an unorthodox review, and I look forward to rescheduling our trip and actually completing a tour with Sendero soon. Based on what I have seen just on the planning side, I expect it will be well executed and worthwhile.
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