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“Great location for the international airport”

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Courtyard Panama at Metromall Mall
Ranked #45 of 114 Hotels in Panama City
los angeles
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location for the international airport”
Reviewed 16 August 2013

We spent only one night here basically since it was only a 10 minute drive to the Tocumen airport. The staff was very accommodating and we were quite comfortable. There is a nice happy hour that lasts from 3:30 - 8:30 most nights. Also we were able to use there very nice business center to check in and print out our boarding passes for our flight. We ordered room service and it arrived in good time. The food was slightly cold but passable. The kids just wanted to eat and get to sleep so that was fine with us. We ordered a taxi for the next morning at 5:30am and the driver was ready to go. The price quoted from the Marriott staff was $15/adult and $5/children but we negotiated down to $20 for all of us directly from the driver. We didn't venture out of the hotel but it's a great hotel if you are looking for something close to the airport. The cab ride from the domestic airport was over an hour in heavy traffic.

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank yaklover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 22 August 2013
Thank you very much for your positive feedback, we are very happy to know you enjoyed your stay with us, as well as the service of our team. We hope to welcome you back on your next trip to Panama.
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472 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Navarre, Florida, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2013

The Courtyard Inn is new, modern and only 6 miles from Tocumen airport. It is easy to find! The spacious lobby has all the usual amenities including a snack bar for folks who arrive like we did, in the middle of the night. Concierge services A+, with special mention of Kevin, who helped us book a day long tour of Panama City. The room was comfortable, clean and in a great location. We liked it so well we stay there when we first arrived, and also just before we left Panama.

Room Tip: Rooms facing south overlook the pool. Nice view. Quiet. Rooms facing north provide a glimpse of t...
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 22 August 2013
Thank you for your review, we appreciate your comments. I hope we have the pleasure of serving you again in the near future.

If you have plans to come back to Panama, please don’t hesitate to contact us, we are at your service.
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chicago
Level 3 Contributor
4 reviews
Reviewed 28 July 2013

My husband and me just came back from Panama. We stayed two nights in this hotel. Hotel itself was ok, but not much to do. Outside, there were people working everywhere. It was very hard to walk, there were no sidewalks, streets were crowded with cars, so after a few attempts we were back in the hotel. There is a mall attached to the hotel so if you like shopping you may find this a nice place to stay. Thankfully we were on an organized trip so our bus took us to our destinations.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank dyzio1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 29 July 2013
Thank you for sharing your experience. We are glad you had a good time at our hotel and appreciate the fact that there is a mall a few meters away from the hotel. As a response to what is going on in Panama city, is the fact that Panamanian goverment has decided to carry a project of building a metro system which has bring the need to reorganize roads and build new bridges. Even though it is definitely a bit uncomfortable we know it will pay off when the metro is done.

We hope to have you back at our property in the near future.

Best regards
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Scottsdale, Arizona
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2013

This hotel is conveniently located next to the MetroMall and about 10-15 minutes from Tocumen International airport. If you want to stay close to Panama City downtown I would select another hotel. We stayed 5 nights at this property and we enjoyed our stay. The staff was nice and very helpful. Everyone speaks English, which was great.
I have noticed the staff was always cleaning, moping and wiping ... They really keep the hotel clean. Pool area was fantastic, never crowded.
I guess what I will remember the most is the fact how friendly everyone was, always smiling and inviting.

  • Stayed July 2013, travelled with friends
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Helpful?
Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 27 July 2013
We appreciate your feedback. It is nice to hear you had such a great experience at our hotel and that the staff took care of you.

On you next stay do not hesitate to contact me for any further assitance.
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Arvada, Colorado
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2013

The Courtyard by Marriott is a nice property next to a large mall, 10 minutes from Tocumen airport. If you stay there on award points, the usual free breakfast is not included like it is for the other guests. Besides issues with a backed-up toilet that we did not cause, an A/C unit that was either turned off or 64 degrees F, and having to sign a $50 voucher and then have bring my card back to the front desk and physically have it removed from my bill because we didn't have any incidentals, it was a pretty normal Courtyard by Marriott experience. We stayed 2x in a week, once at the beginning of the trip and once at the end.

Room Tip: When we entered the room it was 62 degrees. We shut off the room and came back in an hour, and it w...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Pheasant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 26 July 2013
Thank you for sharing with us your experience. We are reviewing the issue with the air conditioner. We are taking actions to increase guest experience.

We hope to have you back on your next visit to Panama.
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Level 6 Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 18 July 2013

A sigh of relief to arrive at this property after staying at a previous one in the interior of the country which was terrible! This was a family vacation of 5 adults and 2 children. The Courtyard is not only well-situated being next door to the METROMALL which has every store you may need to visit and close to the airport.

The staff is well-trained and very attentive. The breakfast menu is good and good value. However, the dinner menu is not as good as it should be. The décor is impeccable and well-thought out...it's classy!

As a regular MARRIOTT client for most all my travels, I am pleased with the stay and service. The only reason I haven't rated this property 5* is because I noticed minor, really very minor details needing attention; i.e., elevator inner panels being chipped, frame in bathroom needing refinishing, lighting in bathroom could be brighter [not good for applying makeup], non-existent views. As I said, very minor situations.

One warning to tourists: Do not drink tap water. Two in our party got horribly ill and were told to drink only bottled water. Other members in our party were not affected. The good news is: As a tourist, the Government authorizes free medical care within 30 days of arrival. My sister and I took advantage of this generous offer and we were treated well and relatively quickly. We were told that this gratis service was not applicable to predisposed illness(es). So, if anyone needing a tummy tuck, botox or restyline sp? (the thought did enter my mind), forget it! :)

All in all, Panama is very well developed and has all sorts of perks with discounts to retired folks...nice place to be but traffic is horrendous!!! OMG!! took us 2 hours to get to ALBROOK MALL [great sale at the ZARA'S shop there]. Cab fare is relatively inexpensive and the public buses cost 0.25 cents but be prepared to be squashed...the buses always seem to be overcrowded. Best time to travel is off rush hours.

Enjoy!!!

Room Tip: None really
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chinamom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 19 July 2013
Thank you in advance for you comments. Our convenient location 7 km from the airport and just few steps from Metromall give our guest great opportunity to enjoy their stay at our property. We appreciate you comments about the food and will review them with our excecutive chef.

Best regards,
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calgary
Level 6 Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 10 July 2013

There is a minor caveat to this otherwise utterly positive review, which you can skip to at the end of the review.

Service - superb, from check in, to bar, to cleaning staff. All are fully bilingual, and eager to communicate in the language of your choice.

Room - excellent.

Facilities - excellent. Nice pool, fitness centre, business centre, bar and restaurant.

Location - Good. Close to airport, and with a family, having the mall right next store is really nice.

All in all, simply top notch. Highly recommend.

Now, the caveat. If you need to get around, do not use the cab service that the hotel provides. It will be a mini-van or SUV parked all day outside. The rates are ridiculous. And they will give you a song and dance about having to wait for you at your destination then drive you back - for which they will charge an exorbitant extra fee. Don't do it. Walk across the street and hail one of the zillions of yellow cabs for a fraction of the price. But agree on a price first.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank voegelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 11 July 2013
Thank you for such great comments. Our hotel as you mention has a great advantage having a mall next door which allows our guests to go shopping. The taxi service provided at the hotel is with an external company, in comparison to yellow cabs this ones are safetier and includes insurance in case of accident. Nevertheless, in Panama there are many transportation options.

We enjoyed having you in our propierty and wish to have you back at our property in the near future.

General Manager
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Additional Information about Courtyard Panama at Metromall Mall

Property: Courtyard Panama at Metromall Mall
Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
#28 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Panama at Metromall Mall 4*
Number of rooms: 120
Official Description (provided by the hotel):
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City

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