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Courtyard by Marriott Panama at Metromall Mall
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Reviews (517)
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All reviewstocumen airportcourtyard marriotttypical courtyardfull service restaurantrental carnear airportfree airport shuttleairport hotelgold membershort stayrooms are cleanbreakfast buffetthe staff was friendly and helpfulan early flightbottled waterlocation is excellentnice pool
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Reviewed 8 December 2013

No complaints about the service staff or food. Employees were always helpful; they often took care of a question by showing you, not just giving an answer and sending you on your way.
The facility's guest rooms were sadly disappointing. We stayed in two different rooms during our three nights. Both had excessively noisy air conditioners. The refrigerators in neither room kept items sufficiently cold. In one room the safe didn't work.
If you want to shop at high-end boutiques the huge mall is close by. Otherwise, the neighborhood is unattractive and pedestrian unfriendly. If I were to visit Panama City again, I would try to locate in the Casco Viejo neighborhood.

  • Stayed: December 2013, travelled with family
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2  Thank RockwellL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 10 December 2013

Dear Guest

We are sorry to hear that your stay with us did not meet your expectations. We are currently reviewing the issues you reported in the entire Hotel so we may correct this as soon as possible. We are glad to hear our team was always helpful.

Thank you for your feedback and we hope to see you again in Panama soon.

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Reviewed 7 December 2013

Best courtyard i stayed, staff is great, breakfast has a lot of diferent opcions. Gym is big with, good brand new machine. Right next to metro mall, you can walk and do some shopping wild you are there for business.

Stayed: September 2013, travelled on business
Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 10 December 2013

Dear Guest

We are so happy to hear you enjoyed our Restaurant, our food and our staff. Having our lobby just steps away from the most modern shopping mall in the area is always a big convenience for our guests.
We hope to see you again when you come back to Panama.
Merry Christmas

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Reviewed 6 December 2013

As the closest nice hotel to the airport it would have been great to have more reasonably priced or free hotel to airport shuttle. Otherwise this hotel is up to Marriott standards and a fine location.

Room Tip: No difference we could see between upgraded and normal rooms.
  • Stayed: October 2013, travelled with family
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2  Thank fkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 10 December 2013

Dear guest, we thank you for your feedback and please know we are taking into consideration your recommendation to add shuttle service. We hope to have the pleasure of serving you again in the near future.

Regards

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Reviewed 28 November 2013

We stayed at this hotel because it was outside of the city, near the airport and we had an early morning flight. The plan was to check in at the hotel, drive to the airport, return the rental car and take a taxi back to the hotel. It was a good plan. The only problems were that we got lost getting to the hotel, even with GPS, so we got there late and tired. Then there was a huge amount of metro construction between the hotel and the airport. It would normally be a 10-minute drive from hotel to airport, but it took us at least 1/2 hour. Anyway, there was no traffic coming from the airport back to the hotel, so the taxi ride back to the hotel was fine (cost $15). We did have concerns about getting to the airport the next morning, but the staff assured us there would be no traffic at 6:00 am on Sunday morning.

We decided to experience the MetroMall food court for dinner. For Norte Americanos, that was super interesting. The food (fresh fish) was as good as in any restaurant we went to during our trip and the shopping atmosphere was frenetic to say the least. We really loved watching the little kids driving around the mall on giant stuffed animals!

The room was excellent after our long and tiring trip and the beds were great. We set 2 alarms for 5:30am and the hotel gave us a wake up call. We departed by 6 AM, unfortunately missing our free breakfast, but fortunately the staff was correct, at that time on a SUNDAY morning, there was no traffic, so we got to the airport by 6:15. The Courtyard was a great place for us to stay and definitely lives up to Marriott quality standards.

  • Stayed: November 2013, travelled with family
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1  Thank TripAdFanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 10 December 2013

Dear guest, we are delighted to hear that you enjoyed our property and the convenience of being integrated to the most modern mall in the area, Metromall. We appreciate your feedback in regards to the traffic, but please know those projects will end soon and will improve the overall traffic in the area.

We hope to have the pleasure of serving you again soon.

Regards

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Reviewed 20 November 2013

We stayed here on night after a cruise that ended in Colon, Panama. Our flight was early the next morning. This hotel is about 5 minutes from the Tocumen Airport (PTY) with no traffic - about 10 minutes in traffic. The front desk was very helpful and arranged for a taxi to the airport early on a Sunday morning - which was waiting for us when we checked out ($15 for the taxi ride). There is a huge mall across the street, but most of the food choices were food court type places. We ate in the hotel restaurant and it was pretty good food at a reasonable price. The hotel is very well maintained and comfortable. The only downside is that is it quite a ways from the City. Great if you are just passing through the airport or have an early flight, but probably not so good for sightseeing. It is a long way ) (opposite side of Panama City) as the Miriflores Locks on the Panama Canal.

Room Tip: Five story building, but no real view to be seen (other than the mall). Set back far enough from the main road to be quiet.
  • Stayed: November 2013, travelled as a couple
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1  Thank Beagleman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 25 November 2013

Thank you for your review. Having the mall Metromall just a few meters aways is a great advantage.

Some tips to avoid traffic are the highways such as corredor Norte that can get you faster to the Panama Canal or Corredor Sur if you want to visit to Panama city center.

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