We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Courtyard by Marriott Panama at Metromall Mall
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Hotel Doral(Panama City)
View Hotel
  • Restaurant
Hotel Costa del Sol(Panama City)
View Hotel
  • Pool
  • Restaurant
Hotel Red Room(Panama City)
View Hotel
Hotel Milan(Panama City)
View Hotel
  • Free Wifi
  • Free Parking
Marbella Hotel(Panama City)
View Hotel
  • Free Wifi
  • Free Parking
The Westin Panama(Panama City)
View Hotel
  • Pool
  • Restaurant
Riande Aeropuerto(Panama City)
View Hotel
  • Free Parking
  • Breakfast included
View Hotel
  • Free Wifi
  • Free Parking
Aloft Panama(Panama City)
View Hotel
  • Free Wifi
  • Free Parking
Reviews (516)
Filter reviews
516 results
Traveller rating
234
185
64
21
12
Traveller type
Time of year
LanguageAll languages
More languages
234
185
64
21
12
Show reviews that mention
All reviewstocumen airportcourtyard marriotttypical courtyardfull service restaurantrental carnear airportfree airport shuttleairport hotelgold membershort stayrooms are cleanbreakfast buffetthe staff was friendly and helpfulan early flightbottled waterlocation is excellentnice pool
Filter
Updating list...
149 - 154 of 516 reviews
Reviewed 5 February 2014

This is a good example of how you don't need to be an expensive fancy hotel to do everything right. It is close to the airport and only about 15 minutes from downtown and the canal. It is a typical Courtyard hotel but the service really makes it stand out. Staff is very friendly and really seem to appreciate your business. Rooms are spacious, very clean and up to date.

  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jdolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Had the opportunity to spend two days at this property. Location was good in relationship to shopping and restaurants. Rooms were typical and ready upon arrival. Service was very slow. The most frustration came from the lobby bar. Asked for a Margarita and a glass of Pinot. The bartender didn't know what either drink was. I had to point out the wine on the shelf to get that done. The Margarita? After a wait if 10 in mutes, I asked for the status of my drink. Her reply was that she couldn't make one. I then asked for a scotch and soda. Had to point out the scotch on the shelf and proceed to explain what club soda was. If by some chance the bartender was new why didn't she have someone with her showing her to do things? Now I have heard local folks say the "things in Panama are slow". That may be true but does it apply while working at an international hotel? Before moving on, I was also annoyed by the fact that the bartender was standing by the cash register chatting with another staff member while four guests were waiting to order drinks. Moving on, the breakfast buffet was really below average for a Marriott. Other than the made to order omelets, all the offerings were cold.

If in Panama City again, I would stay here for location, Marriott points but not drinks or food. Go next door to the Mall!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jjflan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 4 February 2014

Dear Guest

We thank you for choosing our Hotel during your visit to Panama and we thank you for taking the time to provide us with your valuable feedback.

We would like to apologize for the unsatisfactory service you received in our Centro Restaurant. There is no excuse for this issues to have happened and we are taking corrective actions with both trainning and procedures.

Thank you again for allowing us to improve.

we hope we have the pleasure of serving you again in the future.

Regards

Gabriel Vargas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

We stayed at the Courtyard for a total of 6 nights over the Christmas holidays. We were visiting family who lived just a few minutes away, so it was perfect. The hotel was very nice - comfortable, very well maintained, excellent service and a convenient restaurant that seemed to be open all the time! We arrived late our first night, after 9 pm, and wanted some dinner. We were happy to see that the restaurant was still open. We ordered simple food - a salad and sandwich, but it took approx. 30 min. for the food to arrive, which was our only complaint of the restaurant. The food was very good.

Buffet breakfasts were included and there were many choices which included eggs, meats, potatoes, fruit, cereals (hot and cold), waffles, rolls, muffins, juices, etc. A very nice selection!

Our room was spacious, nicely decorated and best of all, the air conditioning worked very well and kept us cool and comfortable throughout the night!

We used the pool one day, which was refreshing, and enjoyed it very much. We also used the laundry services, which were very much appreciated. Each machine cost $2 and tokens were available at the front desk along with complimentary laundry soap.

I found it necessary to request washcloths (face towels) each day. Apparently washcloths are not commonly used in Panama!

We walked over to the MetroMall a couple of times. The second time was Christmas Day so most fast food restaurants were closed as were most of the stores. (Panamanians generally celebrate Christmas on Christmas Eve, so we were a little surprised so many shops were closed.) But, it still was Christmas!

We didn't use the computers, but noticed several of them available in the restaurant area. The wifi worked without any problems on my iPad.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jxnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 13 January 2014

Dear Guest,

We are so happy to hear that you and your family enjoyed the stay with us during the holidays. We will share with the entire team your positive comments about our service. We hope to have the pleasure of serving you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We loved out stay at the Courtyard Marriott. All of the staff were helpful, attentive and friendly. Everything was well attended to and clean. Pool area was very relaxing. Restaurant was also pleasant. Access to hotel's intenet was good. The hotel does not have a regular shuttle service to and from the airport unless you request it. $15 for 2 and then add $5 for each additional person. Hotel is located 10 minutes from the Tocumen airport and 2 minute walk from the mall.
The 3rd floor of the mall has numerous fastfood places to eat. Quiznos was great! On the 1st floor is a large supermarket (Machetazo). Also,delivered to my room was a Happy Birthday dessert from the receptionist. Very kind and thoughtful gesture for my birthday while I was there. THANKS!!! We also stayed here 1 night before we returned to the US. All was GREAT!!
Here are our particulars: When we arrived we spent the 1st 2 days visiting Panama City. Day 1 walking and exploring Casco Viejo, eating lunch at Rene Café next to Plaza Independencia and back to the hotel for poolside relaxation. Day 2 visited Panama Canal at Miraflores Locks. Awesome museum here and had lunch while watching boats go through the canal. Then drove to Amador Causeway and walked around. Very pretty view of the Panama City from here. There were 6 of us so we hired a taxi through the hotel to take us. Day 3 we took a regular yellow cab back to the airport to pick up a rental car. Budget has the best prices. DON'T choose Avis at the airport!! They want a $5000 deposit!!! Many , many people walked away from them. Our travelling companion walked away also and went to Alamo. We had no problems with Budget or Alamo. We then drove to El Valle de Anton via Corredor Sur.
You can buy a Tarjeta card for the Corredor Sur (toll road) at the Mall at E Pago on the 3rd floor next to Costco. $10 total for the card will get you out of and back to the airport. You can add money to the card at the toll booths if needed. The toll booths do not accept change like in the US, you must have a card. El Valle De Anton is worth a visit if you like hiking and nature and much cooler temperatures. Takes about 1 hour 45 mintes to reach. We stayed 3 nights at Casa Mariposa and loved it and the sloths! (This will be another review on Tripadvisor). Our next leg was 3 nights in a condo on the beach at San Carlos. We were there for New Year's Eve and the fireworks and loved it. Stayed at RIOMAR.
I hope my rambling will be of help to future travelers. Please feel free to ask any questions.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Whitney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 7 January 2014

Dear Guest

Thank you for choosing Courtyard Hotels during your recent visit to Panama and thank you for providing us with your valuable feedback. We have shared with the entire team your positive comments about our service and the cleanliness and we all appreciate your comments. We hope to have the pleasure of having you stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

Well situated to the airport however, not as close as advertised. About a 15 min cab ride ( no airport shuttle offered at this property) & roughly $20USD . The hotel does have their own taxis for your ease of travel. Very nice room, comfortable beds, nice shower.
Breakfast was the usual standard fare. Good service & staff went out of their way to be helpful.
Marriott 1-800 # was helpful & informative.
Next to a shopping center.

Stayed: December 2013, travelled on business
1  Thank Four Lone Stars B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded 26 December 2013

Dear Guest,

Thank you for choosing Courtyard Hotels during your recent visit to Panama. We are so happy to hear that you found our Staff helpful and our Rooms comfortable.

As you mentioned in your review, our guests find the convenience of being adjoin to the Metromall Commercial Center very comfortable.

We look forward to serving you again in the near future.

Best Regards and have a Happy New Year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews