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“Excellent choise”

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Courtyard Panama at Metromall Mall
Ranked #45 of 114 Hotels in Panama City
Tres Rios, Costa Rica
Level 6 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent choise”
Reviewed 31 March 2014

The rooms are quiet, very clean and comftable. The pool area is nice to pass in a good afternoon. The restaurant, it has slow service but have a excellent food. I recommend the meat dish or the salads. Close to Metromall if you like to go to buy and 15 min to airport

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank titipaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, Manager at Courtyard Panama at Metromall Mall, responded to this review, 31 March 2014
Dear titipaul.

We really appreciate your comments and We're very happy that you enjoyed your stay with us and mainly our pool area. We hope to see you soon in Courtyard Panama at Metromall Mall.

Thank you again.

Marcos Romano
General Manager
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465 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Brisbane
Level 6 Contributor
241 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 29 March 2014

I had 10k Marriott Rewards points to spend so booked this hotel to be near the airport. It was OK for a night, clean room, nothing to get excited about. Don't let them talk you into an overpriced taxi, it's easy enough to get a bus across the street and pay a local to use their card to swipe you in - offer $1 per person.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Tikibird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, Manager at Courtyard Panama at Metromall Mall, responded to this review, 2 April 2014
Dear Guest,

I really appreciate your comments. This is one of the best ways to improve and to take our Hotel and staff to a higher level.

About your comments in reference to our taxi service, we have them available the same in order to ensure a safe and comfortable for guests who want to use the same service.

I really hope to have you here with us in a near future, if you come again to Panama please call me at (507) 304-9595 extension 5000 or you can contact me by email to marcos.romano@courtyard.com.
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Panama City, Panama
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2014

This hotel is top notch - new, clean, beautiful. The staff is bi-lingual and extremely helpful. It's conveniently located near the airport and the beautiful Metro Mall, which has everything a person might need.

We experienced excellent service during the time we stayed at the Courtyard Marriott. We received the best service and the staff went above and beyond to help our group's stay be absolutely wonderful! We are amazed by all the ways they helped us - from transportation to a wonderful breakfast and everything in between.

Also, the staff exceeded our expectations by helping our group members with various needs that came up during their stay. They helped them find the places they needed to go in the city; and when one of our friends broke a tooth, the staff even called him a cab, translated his needs to the driver, and helped him the whole way through. Now that's incredible service!!

We highly recommend this hotel and will stay there again in the future!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 23 May 2014
Good morning Lynne F.

I appreciate the time you took to share your comments about your stay in our Hotel Courtyard Panama at Metromall Mall
It fills me with pride to know that your stay was your total satisfaction and want you to know that I share this review with the rest of our team as a stimulus to the work they perform. I really love to hear you and your team took advantage of our convenient location just minutes from the International Airport of Panama and within the main shopping center of the area.

Will be a pleasure to serve you again on a future trip to Panama City.

Always at your order.

Marcos Romano
General Manager
Courtyard Panama at Metromall Mall
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Richmond, Virginia
Level 5 Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 March 2014

This was probably once a nice place, but the wear and neglect is catching up with it. It does have modern plumbing and air conditioning, pretty close to the airport and in walking distance to the mall and all the fast food you might want. Do not bother with the restaurant, you will die of old age waiting for service. Sunday night the place was getting pretty dirty, including the pool and all common areas. Early Monday morning they "tested" the emergency alarms. Hey idiots, we got in real late last night!

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank WanderWoman735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, 19 March 2014
Dear Guest

Thank you for choosing the Courtyard Metromall and thank you for providing us with your valuable feedback. The opinions of our guests are vital for us to continue improving.

We apologize for the inconviniences you experienced and that we did not meet your expectations in regards to service.

Please know that all of your comments have been discussed with the entire management team, so we may reinforce our trainning and procedures, specially with the Housekeeping and Food & Beverage leaders.

We hope to have the opportunity to serve you again in the future. Should you have any questions or comments, please do not hesitate to contact me.

Thank you again

Gabriel Vargas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 March 2014

great location right next to metro mall, about 15 minutes from the airport, and 10 minutes to the corridor norte which is tool road that takes you to the city. personal is very helpful and kind, lisbeth, caroline, yuris and vidji take good care of the restaurant day and night. rooms are clean and fresh.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 March 2014

This is the 3rd time staying at this hotel. The location is great ... near the airport, near a shopping mall and restaurants. We were alitttle disappointed with upkeep of the rooms. The carpet was stained, the bathroom tiles were dirty and we won't even talk about the grout, the bath tub had drainage problems ... just to mention a few. Besides that, the staff are all extremely pleasant to deal with ... provided great customer service. Hoping they can resolve the upkeep of the rooms because it is a great location.

Room Tip: If you have a problem with the room you should advise asap and not settle for it ... even though its...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank violanteKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel V, Manager at Courtyard Panama at Metromall Mall, responded to this review, 14 March 2014
Dear ViolanteKingston

Thank you so much for providing us with your valuable feedback, we are greatful to know that we have had the pleasure of having you as a repeast guest.

Please know we take your report extremely seriously and your comments have been shared with the entire management team and the entire Housekeeping team.

We are taking steps to reinforce our trainning and procedures to make sure this does not happen again.

We hope to have the pleasure of serving you again in the near future.

thank you again for choosing Courtyard Hotels

Best Regards

Gabriel Vargas
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Santa Ana, El Salvador
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 March 2014

This is one of the few business hotels where I could feed very at home. The personal is very kind and helpful.
This courtyard has a table for work and some seats with tables for short meetings. The pool is really cool, unfortunately I couldn't swim during my stay.
Ask for the daily catch at the restaurant. I think most local people come here for business lunch and dinners, too, and it seems that the chef is quite known at the area.
There is a big shopping mall next to the hotel. I visited it very late, so I just identify very good stores and brands, but didn't buy something, but there are a couple of restaurants, too. But get there early, because they close around 8pm, if I'm not wrong.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RolandoPeralta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Panama at Metromall Mall

Property: Courtyard Panama at Metromall Mall
Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
#28 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Panama at Metromall Mall 4*
Number of rooms: 120
Official Description (provided by the hotel):
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City

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