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“Rude staff and bad value”
Review of Hotel Terranova

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Hotel Terranova
Ranked #49 of 79 Panama City B&B and Inns
Reviewed 10 June 2014

The rooms are quite spacious but the walls are dirty with cracks and holes. I got food poisoning from the breakfast and after arguing with management in broken English got a couple of bottles of water and told to get lost. The other staff act like you're a burden rather than a customer, would not recommend or stay again.

  • Stayed: June 2014
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1  Thank Noobprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 41 of 180 reviews

Reviewed 12 May 2014

The staff do not speak any english.
This hotel does not offer any facilities except a pool. At the beginning we were very happy with the room, given its size, but very fast we realised that everything was very dirty including the floor that had not been cleaned for ages. The cleaning staff was very impolite knocking the door, calling us when we were having a nap and blackmailing us that if we didn't want to clean the room immediately when she was available we would have to skip day's cleaning. The location is more or less OK, depending what you are looking for. However, there are much nicer hotels around for the same price or cheaper. Wifi was not working in the rooms. The breakfast was very basic and included some can food/sausages. Once again, the people at the breakfast did not speak a work of english and were behaving very impolite.

  • Stayed: April 2014, travelled as a couple
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2  Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Hotel location was excellent for bars and places to eat and general transport however, this hotel is old and tired. The rooms are very basic and you could smell mould in the corridors and rooms. TV has about 8 channels, not cable as advertised but the air con and hot showers are good. Staff are not really friendly but not rude either

  • Stayed: April 2014, travelled as a couple
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1  Thank Burgie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

I would not stay there again.

The locaction and the roof terrace are nice. But thats it.

The staff is mostly unfriendly and speaks English rarely. The worst are the breakfast waiters in the restaurant. No greeting and no smile and working slowly. When you do not speak Spanish they look around angry. The food is also not good. Eggs allover and no bread. The hotel is not really clean. The carpet in the elevators has never seen a vacuum cleaner. My room smells bad. The cleanliness so and so.
On departure they wanted to charge me more than I had made the booking in advance. You have to discuss and keep your voucher. I have read that the staff tried this also with other people.

Room Tip: the rooms on the upper floors offer good views around.
See more room tips
  • Stayed: January 2014, travelled solo
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Thank Ferien10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

The price was very reasonable for Panama City. I am assuming the hotel has been remolded in the last 5 years, the manager was more than helpful. The AC was cold and the room large, it was clean but not Hilton clean. For the money you cant go wrong. I booked on price line and it was $20 less then when I walked in, so I booked from my phone outside and walked back in to save the $20. The location is good for night life and food. Safe area. I stayed one night and I would stay again.

  • Stayed: January 2014, travelled solo
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1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

Cheap hotel on a great spot, close to a lot of restaurants and in the safe richer part of the city. $5 taxi drive from Casco Viejo (but you could also walk!). We liked the pool and the view on the top of the hotel. The rooms are very spacious! The rest is very dissapointing. Staff is very unfriendly! The food is bad (but cheap). The hotel condition is also very bad, leaks, mold and broken tiles everywhere. We had a good stay, but won't come back and wouldn't recommend it.

  • Stayed: December 2013, travelled with family
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Thank jonggezinmetkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

Underwhelmed overall. The location offers a few nice evening dinner and drink choices but the hotel is dank and buckets catching drips from over head pipes will greet you as you exit the elevators. I'd take a pass. Other choices in the immediate neighborhood like the el panama.

Stayed: January 2014
Thank ChristineC813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Terranova

Address: Calle 49 entre calle Uruguay y Ave. Federico Boyd Bella Vista, Panama City 0857, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #49 of 79 B&Bs / Inns in Panama City
Price Range: £30 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Terranova 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Hotel Terranova Panama/Panama City

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