We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Looks are deceiving”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Trump International Hotel & Tower Panama
Ranked #20 of 113 Hotels in Panama City
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Looks are deceiving”
Reviewed 26 March 2014

From the marketing photos you would think you are on a private island when in fact you are in the midst of a concrete jungle. Service ended with our wonderful bellman Eric. After his warmth and hospitality our experience deteriorated. and the front desk clerk upon check in. We were not given an internet log in ID or password upon registering. We discovered our modernist corner luxury suite to have sinks that did not drain, light bulbs burnt out everywhere and a wall badly scratched and dirty due to the poor design and layout of the desk and swivel chair. When I tried to call the front desk, the concierge or any other direct line for service the phone rang more than 20 times and no one picked up. Finally in desperation. I called the front desk's international line from my cell phone to get a log in ID and password and then sent an email to the concierge before I finally got an answer. When the engineer arrived to fix the sinks he suggested we contact Trip Advisor. He never returned to replace the light bulbs. This morning the International Herald Tribune we ordered was not delivered but we were sent the Panama America in Spanish. although there was a coffee maker and coffee in the room there was no cream or sugar. At breakfast this morning we had to be confronted with sweaty male and female guests in sleeveless t shirts arriving straight from the gym. No dress code here. That killed my appetite for breakfast and a return trip. This might not be an issue in the future because we were told the hotel is in bankruptcy.

Room Tip: Our expensive corner suite looks out over other highrises just yards away. Request a full on ocean...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 6 April 2014
Dear Lorna A,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am very sorry there were areas in which your expectations were not met in our service level as well as with the room amenities. This, of course, is not the experience we strive for in our effort to provide you with the upmost in customer satisfaction. We do hope to welcome you back and offer you the personalised attention you expect and deserve. Jorge Rodriguez, our attache manager, will be in contact with you to see about the possibility.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,964 reviews from our community

Traveller rating
    1,106
    515
    189
    80
    74
See reviews for
303
666
108
528
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (369)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Santa Barbara
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 March 2014

Most of the reviews here are pretty tough. We were here for only one night, but I will say the staff is very attentive, the breakfast was very good, and the rooms are plush. The waterfall shower and the open bathroom (toilet in a separate compartment) were very luxurious. The beds are like sleeping on clouds. For the price, I would say this hotel represents a reasonable value. Not outstanding, but certainly nothing really wrong with the place.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonnymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 26 March 2014
Dear Jonnymar,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you and your family thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you and your family back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2014 via mobile

We were very unimpressed Mr. Trump. Reserved an ocean view room with bathtub, received a building view room with no tub and usually no hot water, and a wheel chair access room. Bummer! Been wanting to come and stay here since it opened. We had lunch by the pool and choose the least windy spot we could find and our food still literally blew away. The pool restaurant needs to glass in a dining area, btw, when we sat down it was moderate wind by the time our food arrived it
was gail force gusts! Ridiculous! The staff was laughing as people's drinks and food
blew all over them and the floor, like, ha we could have warned u but didn't. We had dinner at Tejas, what a joke! My lobster ravioli was inedible, old seafood, far from fresh. The sushi was average, and the crispy suckling pork appetizer was old as well. Very disappointing and pricey for what it was. I will never stay in this part of town again, the
Buildings are in disrepair and the services are not set up for walking. The best part of our room was the nesspresso machine.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nizzle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 26 March 2014
Dear Nizzle1,

Thank you for your recent visit to the Trump Ocean Club and thank you for sharing your review.

We regret there were areas in which your expectations were not met in our service level as well as with the room amenities and pool area. We certainly would like the opportunity to welcome you back to provide you with a completely improved experience and to regain your confidence in our Trump Ocean Club commitment to excellence in customer satisfaction. Jorge Rodriguez, our attache manager, will be in direct contact with you to see about this possibility.

We do look forward to seeing you again. For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Up North
Level Contributor
219 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 20 March 2014

We stayed here because we used the Trump in Honolulu and that was absolutely amazing. We weren't disappointed here in Panama. The room was gorgeous with two amazing balconies with great views. The robes and slippers are always a nice touch and the bed was really, really comfy. Yes they have an open bath/bathroom policy but that's a personal thing. It doesn't bother my husband and I but I know it does bother some people.
The pool area was simply outstanding. This for me is what sells the hotel. The views, the infinity pools, the sunbeds, the relaxing vibe...all of it is just perfect. There is some construction noise but the area is developing so you can't complain too much at that.
The breakfast buffet is no more expensive than many other hotels but is more than worth it. Lots of choice, great service. We ate in the restaurants for dinner too and they were nice.
There is a little bit of wear and tear here and there but nothing major. Also, the staff (whilst fantastic) seem to constantly ask you for a good review when you complete your post-stay review. It felt a little pressured. We also had an issue with a corporate event being held which took away our use of the pool but we sorted this out with the manager and it was all fine.
The concierge was fantastic, he organised a lot of things for us and it all went smoothly.
My only gripe is the wifi in that whilst it's free it didn't quite work in all areas of the room, only in the far corner which was a little annoying. Other than that I think it's a fabulous hotel worthy of it's place near the top of the hotel list in Panama.

Room Tip: A higher room is always best!
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheesecake0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 26 March 2014
Dear cheesecake0509,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve, namely the "simply outstanding" pool area. We apologise for any pressure and nonetheless grateful for your forthright review. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 18 March 2014

In Panama it is widely know that this hotel is actually owned by Colombians, its struggling financially & Donald has wanted to end his affiliation since the day it opened. The spa has been in construction for years & the famous casino too. So don't expect that anytime soon, the opening of this hotel was a national joke, front page cartoon & if you ask most Panamanians it still remains this way.
This hotel has been in construction for years & yet is falling apart, the pool needs fixing, & if you don't get down to your sun chair by 11 am you are out of luck for tanning since it is surrounded by tall buildings on either side (that are in construction) so if you enjoy a hammer banging as your wake up call this is perfect. Ladies be warned that these men peak into rooms, will whistle at you on your balcony & stare at you while laying out at the pool.
If you have stayed at other Trump properties like Vegas then be warned the same luxury & service doesn't apply here. We spent 8 days here, the staff was nice but be ready to tip for everything.
The rooms are modern & clean but need maintenance, the tub in the middle of room can be nice but messy & there is no drain to catch the spill over so it can make the room sloshy. Bathrobes, slippers, luxury linens, but uncomfortable beds.
Staff was great the BF has stayed at Trumps in past so they went out of their way as far as service & also being a Panamanian I wasn't going to be easily fooled.
The location sucks in practicality, by this I mean if you are ok paying the over inflated tourist Taxi rate of $15 to take you around the corner then you'll be great. Again being a local gal I know I can get around in a yellow cab for $5 -$10 max. Taxis are very hesitant to take you to Punto Pacifico because of what we call "el Tranque" which is horrible traffic. The city isnt equipped to handle the amount of cars & to get there is just a pain. So the concierge will always call you a tourist taxi from here, if you walk out make a right you are likely to see a yellow cab. They are safe just don't be an idiot, keep your phone in away (as you should here always) plan your route ahead of time etc. Make sure that you always catch a yellow there are rogue taxis & by saying you are going to THE fanciest hotel in town you are risking being robbed.
The food was at par for a higher end hotel, try the coconut panama style fish & ceviche, it was odd that our waiter requested cash payment from us other that a room charge to find out later they don't pay that out to them at nights ends etc.
So if you are easily impressed by shiny object stay here! or if you want to show off that you stayed at a so called 5 star this is your hotel. You will be disappointed if you have ever stayed in a five star before.
Be careful Panama is not a safe country most the most part for white folk, ladies wear your giant diamonds indoors (do take advantage of the lower price & high quality of them here though) try Pretel or Reprosa. Gentlemen fancy watches off & wallets in the front pocket.
DO NOT get your hair done in the salon downstairs, I was fooled by thinking it was a high quality salon since it was on a Trump property but I was sorely wrong once I looked in the mirror.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sasha g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 21 March 2014
Dear Sasha G.,

Thank you for your recent visit to the Trump Ocean Club and thank you for the opportunity to share some information with you as you make many interesting comments.

Let me address a few:

* The project was developed by a company know as Newland which is 70% owned by a Panamanian real estate developer and 30% owned by the principals of the internationally renowned Colombian architectural firm that designed the project.

* The developer did struggle financially in the recent economic downturn but that had no impact on the operation or the financial viability of the project. The project continues to sell residential units, the hotel continues to lead the market in both occupancy and average rate and is ranked #6 out of 103 hotels on TripAdvisor, outranked only by few very nice small boutique properties in Casco Viejo and one new limited service property.

* The Trump Organization has never contemplated ending the affiliation.

* The Spa was purchased in late 2013 and is currently in design and preliminary construction.

* The casino was purchased in 2013 by internationally acclaimed Sun International, which owns 28 hotels and 22 casinos worldwide, including the world famous Sun City resort project in South Africa. The casino and roof-top salon prive' are under full construction, management staff are onsite and opening is projected for September of this year.

* The state-of-the-art construction and mechanical plants and public areas are in top shape and feature some of the latest technology available only recently even in the United States.

* There are two pool decks on the 12th floor overlooking the Pacific Ocean, both with an infinity edge pool and there are three additional pools. Depending on the time of year, both of the decks are in full sun all day or at least one is always in full sun and the other for part of the day.

* The adjacent construction was a challenge but both buildings are now enclosed and selling and occupying units, so the disturbance has disappeared.

* We are fortunate to have a tremendous number of loyal return guests who love our location as we are the only property in Panama City that is on the ocean and located in the high-end Punta Pacifica neighborhood rather than the banking district.

* We do recommend the licensed white tourist taxis as they are all comfortable late model SUV's, the drivers are all bilingual, have radios and GPS and the taxi is private, unlike the other taxis which are much less reliable and will stop along the way to pick up additional passengers.

* Thank you for the nice comments on our food & beverage. We have an international culinary staff and three great restaurants, all with outdoor patios, including a popular outdoor pool bar & grill located between the two pool decks and overlooking the Pacific Ocean.

* As to your advice on safety, we agree that everyone should be cautious while traveling anywhere, and especially if they are new to a destination.. My wife and I have lived here for almost four years, have never felt threatened and have not found it to be much different than any other major city.

Thanks, again, for the opportunity to address some of your concerns and I look forward to meeting you when you have the opportunity to return to your home ... we love Panama and look forward to continued success.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
55 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 March 2014

You might think i'm a prude, or suffering from chronic gastrointestinal illnesses, or just a grumpy old man. Actually, none of these: I'm healthy (thank God), pretty open minded, 36 and not fussy at all. But please, go ahead and make your own opinion of the following:

I see it as a worrying trend that modern glitzy hotels more and more think its ok to have these "glam" toilets with glass doors that barely allow any privacy. Sandblasted, sure, but with gaps on top, on the sides, on the bottom, etc. Translucent showers are sexy and cool, but on the toilets...it really irritates me to no end. What ever happened to good old bathrooms with a wooden door that actually closes!?

So it's ok to stay here for a single person, but NOT for a couple!! I had to go down to the lobby to "take a walk" every time (or blast the TV to MAX volume after sedating your partner with a bottle of NyQuil). If you're easily offended by my review then imagine being there "sharing" with your significant other. I refuse!

Other than that, new building, good to very good service, nice pool and view, etc etc. We were at a wedding and i must say the reception and party held there was fabulous.

But for a couples trip, for the reason I mention above, I won't stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank estarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 26 March 2014
Dear estarman,

Thank you for your recent visit to the Trump Ocean Club and thank you for sharing your review.

I am happy you enjoyed the wedding you attended at the Trump Ocean Club and that the service and amenities in general were what you expected and deserve. On the other hand, I am sorry the room design affected your stay and may keep you from staying with us in the future. We do hope you have a change of heart so we are able to welcome you back again. If this is a possibility, please do let us know so we can improve on this experience for you anyway possible.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2014

What an amazing experience! This was my second time to the Trump Ocean Club in three months and the service was just impeccable each time.

The rooms: Very modern with a bathtub in the middle of the bedroom/bathroom! I know this sounds strange but it actually really works! There is also a curtain that you can pull around the bathtub if you are feeling shy :) The bed - OMG! After my first stay I came home and ordered a feather bed topper like the one they had at the Trump to recreate the dreamy sleep I had there. The beds are truly like a cloud! I even checked the make of the sheets to buy at home. The terrace - I'm not sure if every room has a terrace but both of ours did. So nice to see the ocean view or sit in the sun for a bit in the morning. Both of our rooms also had a half bathroom in addition to the full bath which came in handy when we traveled with my son. Robes, slippers, the whole 9 yards - they don't leave anything out.

Amenities: There are multiple pools - I counted 4 it think? And multiple restaurants. We had breakfast in the hotel - huge, amazing buffet, and french fries and pina coladas by the pool. We also had a drink in the bar, Cava. All the food was tasty and the service friendly and fast. I used the gym one day - clean, lots of machines and an ocean view.

The staff are just wonderful. The hotel arranged for my son to go fishing with my husband one morning and left a note with a baseball hat to insure he was covered and had a good time! Jorge, a member of the staff, called after to ask if my son had a good time. Who does that??

We were thrilled with our stay. We cannot wait to return (I believe a spa and casino are opening soon!) and we wouldn't stay anywhere else in Panama City.

  • Stayed March 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nycmo212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 26 March 2014
Dear nycmo212,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you thoroughly enjoyed your stay with your family and that you were met with the service level and amenities you expect and deserve. We do hope to welcome you and your family back again very soon. Please do let us know when you would like to plan your next trip to Panama. We want to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you and your family many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Panama City hotels
0.7 mi away
Hard Rock Hotel Panama Megapolis
1.2 mi away
Waldorf Astoria Panama
Waldorf Astoria Panama
#12 of 113 in Panama City
1,217 reviews
1.2 mi away
Grace Panama
Grace Panama
#1 of 113 in Panama City
628 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Hilton Panama
Hilton Panama
#9 of 113 in Panama City
1,178 reviews
1.2 mi away
Le Meridien Panama
Le Meridien Panama
#11 of 113 in Panama City
848 reviews
1.3 mi away
The Bristol Panama Hotel & SPA
The Bristol Panama Hotel & SPA
#6 of 113 in Panama City
763 reviews
Show Prices
Show Prices
Show Prices

Been to Trump International Hotel & Tower Panama? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Trump International Hotel & Tower Panama

Property: Trump International Hotel & Tower Panama
Address: Calle Punta Colon | Punta Pacifica, Panama City 0833, Panama (Formerly Trump Ocean Club International Hotel & Tower Panama)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Panama City
#16 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Trump International Hotel & Tower Panama 5*
Number of rooms: 369
Official Description (provided by the hotel):
Rising seventy stories above Panama Bay along Punta Pacifica's pristine peninsula, Trump Ocean Club® International Hotel & Tower Panama unites exclusive amenities, innovative accommodations and the signature services of Trump Attaché™. Steps from Punta Pacifica's sophisticated shops and nightlife, just five minutes from the financial district and minutes from Panama City—you have found the perfect setting to unite business with pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, TravelUp, Evoline ltd, Ebookers, Traveltool, S.L.U., HRS, getaroom.com, HotelQuickly and Cancelon so you can book your Trump International Hotel & Tower Panama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Trump Ocean Club International Hotel And Tower Panama
Trump International Hotel & Tower Panama Panama City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing