We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Form over function”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Trump International Hotel & Tower Panama
Ranked #20 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 31 March 2014

Beautiful looking hotel, but many problems on this trip. My Trump Card preferences were not taken into account (not correct pillows, etc.). The room was cleaned well on some days, but not on others. The A/C cools the room but does not dehumidify it well enough, so the room was consistently very humid. The elevator had some issues. It was too complicated for many people in our group, and sometimes it didn't work even when operated properly. One group of members in our group got stuck for 1 hour, and another group dropped 5 feet rapidly at one point. As has been mentioned, the bathroom is out in the open so in my opinion it is not practical under many circumstances. The mini-bar person knocked on the door on the one morning I could sleep in, while the DND sign was hung. By the time I got to the door, he ran away. Soundproofing is not good.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank aviators99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear aviators99,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am very sorry there were areas in which our service and room amenities were not presented at the level you expect and deserve. This, of course, is not the experience we strive for in our effort to provide you with the upmost in customer satisfaction. We do hope to have the opportunity to welcome you back and improve on this experience. Jorge Rodriguez, our attache manager, will be in contact with you to see about the possibility.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,021)
There are newer reviews for Trump International Hotel & Tower Panama
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

743 - 749 of 2,021 reviews

Reviewed 31 March 2014

Overall it was an ok experience. The room was nice and the food was decent. The shower pools water (design flaw) and there was hair from a previous guest. They did not clean the room everyday, when they knocked at 8am we asked them to come back and they did not return either day. Overall the hospitality and service in Panama is not very good and I believe Trump is doing pretty well compared to other hotels.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cjgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear cjgator,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you enjoyed your overall stay and very much appreciate your noting our efforts to provide you with the best possible service you expect and deserve. I am sorry however, there were areas in which we did not provide this standard of excellence. We are working earnestly to provide each and every guest with the level of service that not only meets but exceeds expectations.

We do hope to welcome you back again very soon to improve on this experience. Please do let us know when we can assist you in planning your next trip to Panama.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014 via mobile

My friend and I stayed 3 nights at Trump Towers after spending 5 days in Bocas Town.

The beds were super comfy! We had an ocean view room and although it was not a complete ocean view- still pretty incredible. The bathroom layout was different from anything I've seen with the tub open in the middle. The toilet is enclosed in glass walls and we didn't find there to be any lack of privacy.

The pools are amazing and the highlight of the hotel! We found the staff to be nice and the food to be decent and no more expensive than anything else in the area.

The area is still in development and the building next door is almost completely vacant which is a little odd to look at.

Overall, for the price we found our experience to be very good. If you're expecting an all inclusive resort style hotel, this isn't it. They don't have everything people look for: casino, spa, nightclub, jacuzzis. But if you want a nice place to come back to at night and spend a day being lazy at the pool- this is it!

Stayed: March 2014, travelled with friends
1  Thank sfaulkner24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear sfaulkner24,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am happy you and your friends enjoyed the service and amenities you expected and deserve from our Trump property. We look forward to welcoming you back for another relaxing stay in Panama City. Please let us know when we can help you plan your next Panama adventure as we want to personalise each visit making each stay even better than the last.

Until then, we wish you many safe and adventurous travels.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

The hotel itself was nice enough, I have a bit of a height phobia so accessing our room from the outside glass elevator which began at the 16th floor and then on up to the 28th was unnerving at best and I had to use the only other elevator which was shared with the laundry people and was very slow. Swimming pools were small and not interesting. The room was fairly typical with a bathtub dissecting the room by a 1/3rd. Balcony afforded a good view of the ocean but it was rather brown looking with little activity, no beach at all, rocky shore. Our AC never worked well, after several requests for repair, we gave up asking. Elevators were extremely confusing, constantly having to transfer to an alternate to get where you wanted to go. The hotel restaurant Tejas was excellent and we ate there several times but unfortunately that would not be a good enough reason to return to this hotel.

Room Tip: Go to another hotel in Panama City! Sorry, I can't recommend any in particular.
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank doreen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear doreen j,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am very sorry there were areas in which your expectations were not met in our service level as well as with the room amenities. We do hope to have the opportunity to welcome you back and improve on this experience.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

The hotel is nice for a convention style hotel. We found the room spacious and the bathroom design unique but fine.
Upon arrival we requested two things. All caffeinated pods for the coffee maker, there were all 6 decaf.....and 2 foam pillows because I'm allergic to feather (which I told them) We called at 3:00 and again at 6:30 then assumed they would come with turn down. When we returned after an event at 11:00 pm we had 2 caffeine pods...no 2nd cup the next morning and 2 addition feather pillows. I was too tired to call back for foam so endured red, swollen eyes the next day.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear Terry K,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

We are pleased that you enjoyed your room and amenities. I am very sorry, however, for the inconveniences you experienced with our response to your requests. We continuously strive to provide each and every guest with the upmost in personalised service. We do hope to have another opportunity to regain your confidence in our ability to provide you with this exceptional experience you expect and deserve.

Sincerely,

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

No Casino, No Clubs, Disco, etc. just 1 small TV bar with bad AC! Elevators were the worst in any hotel I've ever stayed at. A double system. Go up to level 15, them go around to another set that is digital and extremely hard to figure out. Pool is a total joke. 4 little bathtub size cruise ship pools on the 14th floor surrounding a concrete jungle. Middle of 4 buildings, no sun. Wait staff was atrocious. Had to wait 30 min all 3 days for a waitress/beer. Finally walked up to the bar and get my stuff myself every day. Then the staff argues with you about being understaffed. But every time the kitchen door opened there were people standing around texting. This is no resort. This a a nice Holiday Inn Express.. And I was with a CEO group of 250 here to meet President Martinelli. Sad... From the website we were expecting so much more...

Stayed: March 2014, travelled on business
1  Thank 2Amount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 7 April 2014

Dear 2Amount,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am sorry your visit was met with the unexpected service level you experienced. We do hope to have another opportunity to win back your trust in the quality and service you expect and deserve from our Trump Ocean Club facilities and the guest services. Jorge Rodriguez, our Attaché Manager, will be in contact directly to see about your future plans for Panama and to see how we can improve on your Trump Ocean Club experience.

Until then, we wish you safe travels and hope to welcome you back soon.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

Don't be fooled by the photos of this hotel!... All these sky scrapers you will see from your window or from the pool area (worse view of all!!!!) are of very poor taste. The rooms are cheaply built, with mattresses that will destroy your back.
Nothing works and nobody wants to work:
My shower wasn't working one night, and the man who came up to look at it accidentally sprayed the whole bathroom -as he continued looking at the shower as if he had come across the 1st irrigation mechanism in his life, I was wiping the floor over and over (not one apology from him!); then after a 1/2 hour wait, someone else came to solve the problem. On my last night, a man knocked at my door to fix the television 1.20 hour after I had called (and given up).
At the reception, in the day time, the staff is half asleep:
Wanted to go on a tour, had to wait 40 minutes for the man "in charge of calling" the tour agency, and none of the other staff members would help.
When I complained to one of the managers that they were hammering in the bathroom right above my room before 8:AM, his reply was "Well, this is a business hotel"!!!!!!!!!!!!!!!!!

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank unhappyguest32655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 6 April 2014

Dear unhappyguest32655,

Thank you for your recent vacation visit to the Trump Ocean Club and thank you for taking the time to share your experience.

I am very sorry there were areas in which we did not provide the service level you expected and deserve when at a Trump property. We certainly would appreciate the opportunity to welcome you back to improve on this experience. Jorge Rodriguez, our attache manager, will be in contact with you to see about this possibility.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Panama City hotels
0.7 mi away
Hard Rock Hotel Panama Megapolis
5.2 mi away
The Westin Playa Bonita Panama
1.2 mi away
Waldorf Astoria Panama
Waldorf Astoria Panama
#13 of 115 in Panama City
1,263 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Global Hotel Panama
Global Hotel Panama
#1 of 115 in Panama City
642 reviews
1.1 mi away
Hilton Panama
Hilton Panama
#10 of 115 in Panama City
1,255 reviews
1.0 mi away
Hotel Riu Plaza Panama
Hotel Riu Plaza Panama
#19 of 115 in Panama City
2,694 reviews
Show Prices
Show Prices
Show Prices

Been to Trump International Hotel & Tower Panama? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Trump International Hotel & Tower Panama

Address: Calle Punta Colon | Punta Pacifica, Panama City 0833, Panama (Formerly Trump Ocean Club International Hotel & Tower Panama)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Panama City
#16 Luxury Hotel in Panama City
Price Range: £107 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trump International Hotel & Tower Panama 5*
Number of rooms: 369
Official Description (provided by the hotel):
Rising seventy stories above Panama Bay along Punta Pacifica's pristine peninsula, Trump Ocean Club® International Hotel & Tower Panama unites exclusive amenities, innovative accommodations and the signature services of Trump Attaché™. Steps from Punta Pacifica's sophisticated shops and nightlife, just five minutes from the financial district and minutes from Panama City—you have found the perfect setting to unite business with pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, Expedia, Hotels.com, Cancelon, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Trump International Hotel & Tower Panama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Trump Ocean Club International Hotel And Tower Panama
Trump International Hotel & Tower Panama Panama City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing