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The Bahia Grand Panama
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Reviews (2,152)
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All reviewstrump ocean clubtrump hotelbarcelona restauranttejas restaurantinfinity poolpunta pacificaroom serviceocean viewwine barbeautiful hotelturn down servicehotel lobbybreakfast buffetfree shuttlemultiplaza mallrooms are nicecasco viejo
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808 - 813 of 2,152 reviews
Reviewed 3 April 2014

Our company annual trip was here. The hotel is lovely, the views don't end. If you expect a place in the sun you'd better be at the pool early and choose the pool to the right. If you choose the pool to the left you lose your sun at noon. Only real complaint is there are too many high rises immediately surrounding the property.

  • Stayed: March 2014, travelled on business
    • Value
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Thank mjunebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at The Bahia Grand Panama, responded to this reviewResponded 7 April 2014

Dear mjunebug,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you enjoyed your stay as well as the views that "do not end." We do hope you change your mind allowing us the opportunity to welcome you back again very soon. Please do let us know if we can help you plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

My experience was just okay. Didn't like that the hotel is in a building shared with condo's and businesses. When entering the building you need to take the elevator to the Trump Hotel Reception Area. The pool area is very nice and the restaurants were very good. The room was clean and nice but the bathtub in the middle of the room is an inconvenience. I would probably not stay at the Trump again.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank jean2212014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at The Bahia Grand Panama, responded to this reviewResponded 7 April 2014

Dear jean2212014,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased to know your overall stay was a pleasant experience and that you particularly enjoyed the pool and restaurants. We do hope you will consider another visit so we may improve on this experience, making each visit even better than the last. Until then, we wish you many more safe travels and a quick return to Panama.

Mark Stevenson
Vice President & Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

I wasn't thinking to review this hotel, but given all the recent negative comments, I thought I'd try to balance them with some positive ones. While I definitely have some complaints, I was overall quite happy with the Trump and would stay here again, particularly if some problem areas are improved.

Pros:

1. The pool area is beautiful. There are plenty of very comfortable chairs overlooking the Pacific. A great way to relax in the sun (till ~1:00) before heading out or to end the day with a good drink after busy touring.

2. The room had a partial ocean view, which was very nice, but sitting on the balcony and watching the ocean was wonderful.

3. The food was the best we had in Panama. The breakfast was delicious, and instead of waiting in line at the omelet station (like most hotels), a waiter takes your egg order and brings it to you. Tejas had some outstanding dishes (e.g. gnocchi, tres leches and white snapper).

4. Value. While this purports to be a 5-star hotel, the erratic service does not merit that. Still, it's rare to find anything comparable to this hotel in this price range.

Cons (in order of importance):

1. Rooms. The room is pleasantly done, nice fixtures, but the bathroom in the room is terrible. Not only does the tub take up a great deal of space, the sinks and lights are noisy and bright if one party is using them while another is trying to sleep. Although walls would correct this issue, that doesn't seem likely to happen.

2. Elevators. As others have said, the elevators are confusing to operate, and sometimes don't work even if operated properly. This issue could probably be improved, even given the existing framework.

3. Service. I found the staff very nice and eager to please, and service was certainly adequate - just not on a 5-star level. This could be improved as well.

4. Conventions. The hotels caters to large groups, and whiile this didn't affect our use of any facilities, restaurants, etc., it may well have affected the attention paid to us and other guests. Since this seems to be the hotel's bread and butter, it's unlikely to change.

Bottom line, as I said, I would stay there again. The pros outweigh the cons.

  • Stayed: March 2014, travelled as a couple
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2  Thank martas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at The Bahia Grand Panama, responded to this reviewResponded 7 April 2014

Dear martas,

Thank you for your recent visit to the Trump Ocean Club. I greatly appreciate you taking the time to share your thorough and balanced review.

It is fantastic that you enjoyed your overall stay and that we can expect to welcome you back again. We are continuously working to improve on our goal to provide each and every guest with the best in personalised service. Please do let us know when you would like to plan your next trip to Panama so we can share this with you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels and a quick return to Panama.

Mark Stevenson
Vice President & Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Beautiful looking hotel, but many problems on this trip. My Trump Card preferences were not taken into account (not correct pillows, etc.). The room was cleaned well on some days, but not on others. The A/C cools the room but does not dehumidify it well enough, so the room was consistently very humid. The elevator had some issues. It was too complicated for many people in our group, and sometimes it didn't work even when operated properly. One group of members in our group got stuck for 1 hour, and another group dropped 5 feet rapidly at one point. As has been mentioned, the bathroom is out in the open so in my opinion it is not practical under many circumstances. The mini-bar person knocked on the door on the one morning I could sleep in, while the DND sign was hung. By the time I got to the door, he ran away. Soundproofing is not good.

  • Stayed: March 2014, travelled on business
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2  Thank aviators99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at The Bahia Grand Panama, responded to this reviewResponded 7 April 2014

Dear aviators99,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am very sorry there were areas in which our service and room amenities were not presented at the level you expect and deserve. This, of course, is not the experience we strive for in our effort to provide you with the upmost in customer satisfaction. We do hope to have the opportunity to welcome you back and improve on this experience. Jorge Rodriguez, our attache manager, will be in contact with you to see about the possibility.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director

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Reviewed 31 March 2014

Overall it was an ok experience. The room was nice and the food was decent. The shower pools water (design flaw) and there was hair from a previous guest. They did not clean the room everyday, when they knocked at 8am we asked them to come back and they did not return either day. Overall the hospitality and service in Panama is not very good and I believe Trump is doing pretty well compared to other hotels.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank cjgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at The Bahia Grand Panama, responded to this reviewResponded 7 April 2014

Dear cjgator,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you enjoyed your overall stay and very much appreciate your noting our efforts to provide you with the best possible service you expect and deserve. I am sorry however, there were areas in which we did not provide this standard of excellence. We are working earnestly to provide each and every guest with the level of service that not only meets but exceeds expectations.

We do hope to welcome you back again very soon to improve on this experience. Please do let us know when we can assist you in planning your next trip to Panama.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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