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“wow hotel with slight service glitch” 5 of 5 bubbles
Review of Trump International Hotel & Tower Panama

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Trump International Hotel & Tower Panama
Ranked #20 of 116 Hotels in Panama City
Certificate of Excellence
The Netherlands
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“wow hotel with slight service glitch”
5 of 5 bubbles Reviewed 20 June 2014

if you want a wow experience, this is the hotel to be in Panama. Space, architecture, location, materials and fittings, it is all quite amazing and over the top. Particular highlights are the beddings, the enormous gym,airco, views. We noticed that mgt is absolutely customer oriented, so here are our tips to stay on top: not all of your staff is as committed as yourselves, some bellboys are a bit relaxed; concierge does not know enough. Breakfast quality is average with sticky salt & pepper cans (jigh) and stale croissants. Choice, quality and service are not overwhelming. Staff should not use guest elevators unnecessarily and some of the attire is non-fitting or torn. We thought the restaurants did not stand out in comparison to what is available in Casco Viejo or Calle Uruguay.
What is that kitchen smell everywhere you go on the outside?
Reception staff on 18 June: txs for the complimentary late check-out, well appreciated gesture!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank robertvb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 14 July 2014
Dear robertvb2014,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you enjoyed your overall stay and very much appreciate your noting our efforts to provide you with the best possible service you expect and deserve. I am sorry however, there were areas in which we did not provide this standard of excellence. We are working continuously to provide each and every guest with the level of service that not only meets but exceeds expectations. We will continue to work towards this very goal.

We do hope to welcome you both back again very soon to improve on your experience. Please do let us know when we can assist you in planning your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,886 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (362)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Fort Lauderdale, Florida, United States
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

If you want a central location and comfortable hotel during your visit to Panama whether for pleasure or business, I recommend this hotel which will make you feel at home and especially the excellent service and the amenities they offer will make your stay the best. The location of the hotel facing the sea gives you a partial ocean view, the infinity Pool leave you breathless, and restaurants too. During my stay I must mention the people who made me (WAO) with their service:
Front Desk: Raisa, Paul, Antony, Yisa, Rowena, Carlos, Rolando, Miguel and Diego.
Cava 15: Otilia, Krishna, Yahaira, Milton, Virgil, Amir and Gabriel.
Housekeeping: Betsy, Nelly, Javier, Francisco, Bathsheba, Camilo, which keeps Mirca Lobby perfectly clean.
IRD: Gisselle.
Blue: Superv. Daimond.
Barcelona: Nadeska.
IT: Alejandro for helping me with the internet.
Attache: jorge Manager.
Doorman: Jose R, Milton and Andres.
Bellman: Richard, Eric and Victor.
They are certainly very helpful and professional in the details and a high level of customer service, if you stay you know who to ask and trust me you will not regret.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Santiago C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 1 October 2014
Dear Santiago C,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your enthusiastic review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve throughout the property and most notably with our team your kindly mention by name in your review. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

Amazing hotel! The rooms are amazing, beds are delicious, service is great and best part is that you have a nespresso machine in your room. The staff is great, they clean your room twice a day and leave chocolates in bed. The breakfast is amazing! Lots of options, variety and great food! If you have to pay a little more to stay at this hotel, it is totally worth it! The gym is really good!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dabedrabbom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 1 October 2014
Dear Dabedrabbom,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your enthusiastic review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton of Zurich, Switzerland
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

The hotel has amazing rooms, located in high floors. The bathtub in the middle of the room is something that will stay in my memory for a long time! The quality of the bed and pillow was also impressive. Considering the price I paid I would highly recommend this hotel - however I stayed in low-season and I am not sure if this price also applies for high season.
The service was good but not extraordinary and the other hotel facilities were in general very nice. The infinity swimming pool is great but was rather cold to go in the evening after work, the water was not hot enough.
Location was probably the worst point as it's not close by walk to anywhere, but I guess most people staying there dont plan to go anywhere walking therefore its not a problem at all.
I'd definitely recommend this hotel because of its fantastic infrastructure and rooms!

Room Tip: Ask for a room on a higher floor!
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jon_aesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 1 October 2014
Dear jon_aesch,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review and recommendation.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
guatemala city
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Just returned from a 4 night stay at Trumo Ocean Club. The hotel is nice, looks a bit run down but feel that is due to the ocean air. Inside is well maintained. Hotel is close enough to walk to all the malls. Great malls, to boot! The restaurants are very good, especially Barcelona. Our server Paul, was absolutely wonderful. The only downside was a scam of hotel taxis. We went to Casco Antigua with a hotel taxi. They charged $15.00. Upon our return to the hotel, from the casco we were only charged $5.00. I suggest you get all your taxis outside of hotel premises.

Room Tip: we were on the 33rd floor, not a direct view to the ocean, as those views are for the people that ow...
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chinche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 1 October 2014
Dear chinch,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

Really nice rooms and amenites. Location towards airportside of town. Very nice pool area. Was all in all perfect for an one night layover. Nice bar with good selection, and all over good service. Had a retrocharge for minibar though which was incorrect. These things should be settled at checkout, or at the bare minimum be communicates to the guests when they retrocharge. I just discovered later when viewing CC statement.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gumball997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 1 October 2014
Dear gumball997,

Thank you for your recent brief visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 June 2014 via mobile

As I am following up on my reviews, I would like to acknowledge the class, elegance and touch of luxury offered by the Trump Ocean Tower Panama.

It is what I expected and more. Great rooms, ambiance, food, drinks, concierge services and a breathtaking infinity poolside.

I highly recommend this hotel for the business traveller and solo tourist.

Thank You Management and Staff
*****

Stayed November 2013, travelled on business
Helpful?
1 Thank Virgin-TravelBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, General Manager at Trump International Hotel & Tower Panama, responded to this review, 8 July 2014
Dear Virgin-TravelBuddy,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review and to recommend our hotel.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expected and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump International Hotel & Tower Panama

Property: Trump International Hotel & Tower Panama
Address: Calle Punta Colon | Punta Pacifica, Panama City 0833-00321, Panama (Formerly Trump Ocean Club International Hotel & Tower Panama)
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Panama City
#17 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Trump International Hotel & Tower Panama 5*
Number of rooms: 369
Official Description (provided by the hotel):
Rising seventy stories above Panama Bay along Punta Pacifica's pristine peninsula, Trump Ocean Club® International Hotel & Tower Panama unites exclusive amenities, innovative accommodations and the signature services of Trump Attaché™. Steps from Punta Pacifica's sophisticated shops and nightlife, just five minutes from the financial district and minutes from Panama City—you have found the perfect setting to unite business with pleasure. ... more   less 
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Also Known As:
Trump Ocean Club International Hotel And Tower Panama
Trump International Hotel & Tower Panama Panama City

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