My husband and I were staying in this hotel with another couple for 7 nights. The first 5 nights were OK, but we had to complain every single day for a reason or another: one day we had no towels, the other day they just forgot to clean our room, etc.
Then we left 2 days to Bocas del Toro, and they offered to keep our suitcases so we wouldn't travel heavy. When we returned to the hotel 2 days later, we gave the 4 tickets corresponding to the 4 suitcases, and to our surprise, were only given 3 suitcases back. We first demanded to talk to the General Manager, but we were told that since it was Sunday and his day off, we had to wait until Monday. We then asked to see the security cameras but they didn't agreed until the police arrived. Out of 20 cameras, only 2 were working. The only conclusion we arrived was that the luggage was stolen by the staff, but we couldn't see exactly who. The General Manager finally arrived from his "day off" and told us that they couldn't do anything for us, but they wold conduct an investigation and would let us know.
It's been 3 weeks and the hotel hasn't responded yet to the problem.
Good luck with staying there!
- Official Description (provided by the hotel):
- Central Park Hotel Casino & Spa features first-class services and modern facilities, spacious and comfortable rooms, with options of Superior, Deluxe and Junior Suite full equipt with kitchenette (microwave, coffe maker and mini fridge, dining table, working desk, safe box, balconies with Panama City Views and Metropolitan Park Views. Other Facilities: outdoor pool, lobby bar, restaurant, meeting rooms, casino, Spa, front desk and security 24 hours.Central Park Hotel Casino & Spa Central Park Hotel give you the best option for executives and travellers who want to be in Symphony between business, nature, and pleasure. ... more less
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- Also Known As:
- Central Park Hotel Panama/Panama City