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“Very nice!”

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The Westin Playa Bonita Panama
Ranked #6 of 114 Hotels in Panama City
Certificate of Excellence
Swan River, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very nice!”
Reviewed 21 March 2014

We were there with Silpada in January, and enjoyed it very much! Lobby, pool area and rooms were excellent. Food in buffets was very good, but fairly expensive. Beach and ocean were not very good, but pools made up for it. If you're beach/ocean people, this may not be for you. Language barrier was not a problem, in fact we viewed it as a positive to learn the bare basics of Spanish. Ate at the Steak House and had to send back a meal, but with no problems at all.

Room Tip: Ocean view is a must!
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  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
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Helpful?
2 Thank jetspackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Thank you for taking the time to leave your comments regarding your recent visit. We always appreciate when our guests take the time to share their concerns with us so we can continue to improve our service.

Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Sincerely,
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2,891 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (673)
Date | Rating
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English first
Madison, nj
2 reviews
Reviewed 21 March 2014

If you come to the Westin- you must request Ari as your waiter...attentive, kind, helpful, great English but can also help you with your Spanish- try his recommendation- passion fruit mojito! Love Ari!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hbaby1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Thank you for your wonderful remarks about our coworker Ari, your comment was already shared with him and we are sure that work to help keep always striving to provide the best service.

Sincerely,
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Rockville centre
1 review
Reviewed 21 March 2014

Ari is the best wait staff I have ever had. He helped our group with drink services and dining outside of the hotel. He is kind and fun loving. He even stayed after his shift to assist us. he is amazing and We love ari! Give him a promotion!!!!!!!!

  • Stayed March 2014
    • Value
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    • Cleanliness
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Helpful?
Thank Butler5583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
We appreciate feedback from your recent visit to the hotel and we are very happy that the service and attention provided by our partner Aristides have been the best.

Your comment has already been shared with him and the rest of our employees and we are very proud that the provided performance surpassed their expectations.

Welcome back soon !!!
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buffalo, ny
Level 5 Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 March 2014

We stayed at this hotel for a business trip in February. It seemed that most guest were part of a corporate group, which I must say we were very well taken care of. Our room was nice, we had an ocean view. It was nice to sit out on the balcony and watch the ships line up for the canal and enjoy the lovely ocean views. Food was good, we had a few buffets that were part of our events, and a couple meals on our own. We were unable to get into the steak house, but had the Mexican buffet that was served at Pacifica and it was really good. We also had lunch at the star fish grille a couple days, all food there was good, the buffet and the food off the regular menu.
Service was GREAT everywhere we went, front desk, all bars and restaurants and by the pool. Love the beer coolers by the pool, what a great idea. We had a very nice stay.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank neko99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Thank you for your nice remark and for the rating you have given to our hotel, we appreciate it very much. We are glad to have met your expectations when visiting our hotel and from the entire hotel staff we appreciate your comment is a great motivation for each of us.

If your future travel plans bring you back to Panama City, we will be delighted to serve you again.

Sincerely,
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Syracuse, New York
Level 2 Contributor
7 reviews
Reviewed 20 March 2014

We recently went to the Westin Playa Bonita Panama. It was my first time in Panama, and I didn't know what to expect. As we drove from city to the hotel, feelings were a little unsure about a vacation resort, but by the time we got to the Westin, I was very excited. The appearance of the hotel, the cleanliness, the overall ambiance. Walked into a great big open lobby and huge glass windows seeing the outside and ocean! Great start!
They had live music every night, and a couple of different places to find a drink. Also, outside sitting where you could still here the music, but be able to converse in a comfortable setting. During the day there is the beach, a group of pools with activities. Pool volleyball, beach volleyball, kayaking, and certain days live music and fun water activities.
The Staff was most helpful. Very friendly, easy to get along with, and willing to help! Jose helped us find a crucial college basketball game and hooked it up on a huge TV (Go Syracuse!!) Brian and Lorenzo were always fun and helpful around the pool as well. Dalis was great as well. All of their service made it that much more fun and enjoyable!
If you choose to go, enjoy and have fun. Keep an open mind! No place is perfect, but I feel they did their best to really make us feel welcomed!!
Thank you
JFiacco

Room Tip: The higher the level (14,15,16+) the better the view. And an ocean side view. Waking up to blue ski...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Appreciate your comments are very important for the operation of the hotel. we will continue with the customer service plan to ensure that all our staff will deliver a good service always.

Best regards,
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Lund, Sweden
Level 5 Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 March 2014

Arrived to this big hotel late night with quick check in service. My room was nice and was phasing the water. Upon the sunrise I went walking on the nice beach and the hotel has a very nice pool area. We had a conference and the wireless network went down most of the time. The food was very bad and they served food that was supposed to be hot very cold which is danger for your body. If local health authorities would check the resturant status during our stay for lunch and dinner they would found lots of cold food items that should have been hot.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Thanks for your time to write your remarks, is very nice to read your comments all of them show positive and negative aspects of our hotel.

We are continuously working to ensure our guests receive the service they deserve. Thank you very much and hope to see you again in Panama.
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Bayonne, New Jersey
Level 6 Contributor
394 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 19 March 2014

i am a frequent SPG guest and I have visited many Westin proprieties throughout the globe. I thought that no one could top the Westin Nusa Dua in Bali but this property did just that. I loved my stay here from the moment that I arrived. They pamper their SPG platinum members which I love. Staff members like Azucena (at the poolside), Plutarico (at the lobby bar) & Jose (at the club lounge) just made my stay the best that I have experienced at a Westin. I wish that I had my make my stay cards to hand each one of these staff members. The facilities are immaculate and the entire property is beautiful. We took advantage of the club lounge and the food was fantastic. We also took part in a spa promotion and we thought that the spa services were very good. The views are sensational and the pool is lit up beautifully at night. There were pool and ping pong tables for us to use. I hadn't seen that at any other property. The gift store was huge, there were several restaurants to choose from, and our only regret is that we didn't stay here for our entire time in Panama. Overall, this hotel is well worth a visit if you plan to visit Panama.

Room Tip: Even if you don't have status here, book a club room that gives you access to the club lounge...
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  • Stayed March 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Lewis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 22 March 2014
Thank you so much for your terrific review of the Westin Playa Bonita Panama.

It was very rewarding for us to learn that you enjoyed everything about your stay with us. We will be sure to share your kind comments for our team member with everyone that you recognize and give them a big thank you.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Playa Bonita Panama

Property: The Westin Playa Bonita Panama
Address: Road to Veracruz Km 6, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Panama City
#6 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Playa Bonita Panama 5*
Number of rooms: 611
Official Description (provided by the hotel):
The personification of the destination: Where natural serenity meets industrial glamour - Westin Playa Bonita Panama is strategically located alongside the Pacific Ocean, on a mile long stretch of golden sand on Playa Bonita Beach, surrounded by lush tropical rainforests, and a quick 20-minute drive from the metropolitan capital of Panama City. Nestled alongside the stunning Pacific Ocean, The Westin Playa Bonita is near celebrated sites like the Panama Canal's Miraflores Locks and just a 20-minute drive from Panama City, the exhilarating capital of the Republic of Panama ... more   less 
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Also Known As:
The Westin Playa Bonita Panama Hotel Panama City
The Westin Playa Bonita Panama Panama City

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