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“A week to remember”

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The Westin Playa Bonita Panama
Ranked #9 of 116 Hotels in Panama City
Certificate of Excellence
Phoenix, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A week to remember”
4 of 5 bubbles Reviewed 6 July 2014

We spent a whole week at the Playa Bonita in Panama. The beds were amazing and I slept like a rock! While dining for breakfast at the Pacifica, we had a wonderful experience every day! Irma Oporta was our server, and we made sure to sit in her section every day because of her welcoming smile, and friendly demeanor. She understands how to make a guest feel like they are welcome! I thought the pools were awesome, having enough for all the guests to have a great tiime at the pool and not be crowded at all! The pool staff was fabulous, and Alejandra was our favorite! Very attentive and always smiling! Everything was fantastic at the hotel except the fancy restaurants. The food was good, but they claimed to be booked two or three of the nights and had only half of the tables full!!! They wouldn't even allow us to add our new friends (a couple) to our reservation and there were over a dozen empty tables! That left a very bad taste in our mouths, and we would never return again to the steak house! Asiana was much more accommodating, so we went there. Over all, if I were ever to go to Panama again, I would be happy to stay here. OH! Also they need a dresser in the room! Bring lots of hangers, because there is hardly any drawer space.

Room Tip: Beds are amazing! Tub is nice and shower is huge! Higher floors have an amazing view, we were in th...
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Tiffany T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 11 July 2014
We are grateful for your kind comments. We are pleased that you enjoyed the service and the breakfast foods . All our staff always does their best to make your stay memorable and refreshing. We regret you had a time time in the fancy restaurants. We'll see you next time, Irma ,Alejandra and all the staff will be happy to receive you as always.

Cordially,
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2,654 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (638)
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Paramus, New Jersey
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

Very nice looking resort but f&b was quite expensive. The bathroom was up to par with a separate tub and shower, toilet room and the see through window. The bed was the heavenly bed that we are accustomed to. Breakfast was nice with many options and mimosa and bloody mary options. Swim up bar service was good but bartender didnt understand many of the drinks i had asked him to make. Do not come here for the beach. It is not clear water and with the tides we didnt swim at all. The pools are plentiful (7 i believe) but the jacuzzis are not hot! Generally speaking, Panama doesnt have the best beaches on the pacific side. San Blas & Isla Grande are the better choices.

Room Tip: Choose the Oceanview. It is a completely fantastic view of the water and boats awaiting entry into t...
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  • Stayed July 2014, travelled with friends
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Helpful?
Thank RSHAH26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 11 July 2014
We really appreciate your comments about your recent stay .We are also pleased to hear, that you enjoyed our spacious room with our heavenly bed. We will always strive to exceed our guest expectations and to maintain a high security standard.We regret we had low tide when you stay at our hotel. We wish to received you next time.

Best Regards,
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1 review
4 of 5 bubbles Reviewed 6 July 2014

I'm from Panama and me and some friends stayed for the weekend at this hotel. I feel the overall expercience was excellent! The rooms were clean and spacious, the hotel is beautiful and we loved the all inclusive thing. It was very complete. But the food.... It wasnt that bad but for the rating of the hotel it shouldve been better. The buffet had all of kinds of food but most of them were saltless. In my opinion that's the only thing i would improve from the hotel but the service was amazing!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zimisalami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 11 July 2014
Thank you for taking the time to share your comments about your stay with us. We regret that you did not fully enjoy your stay and we did not delivered the outstanding experience we strive to deliver to all the guests. Thank you for your compliments about the service but I regret that we didnt exceed your expectations about the food. I hope that we will have the opportunity to welcome you back for a stay.

Sincerely,
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Eugene, Oregon
1 review
5 of 5 bubbles Reviewed 5 July 2014

My wife and I had a great experience with excellent customer service. Erick, Yadira, and Alejandra were three people who made the trip beyond memorable, but everyone there deserves praise. Alejandra went above and beyond and set up our own cabana by the pool and brought us fruit and wine for our honeymoon. Yadira brought us special desserts at dinner and provided us excellent places in the city to visit. We can't wait to go back.

Room Tip: The suite overlooked the ocean and was a lot of living space.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Just got back from business / vacation for 8 days. Both my wife and I had an enjoyable time staying at The Westin Playa Bonita Panama. The Hotel,rooms and grounds were very clean. Breakfast was average Lunch and Dinner was much better. Room service and Pool / bar service was very good .
Restaurants and Lounges consist of Bamboo Bar, Tidal Bar which were ok nothing really special.
Oceanica and Pacifica ,where they hold their Buffet's were pretty good, food and service.
Oasis Bar and Lounge ,Tapas, Mojitos ,atmosphere, live music food and service were very good
Starfish Grill has both a buffet at times and an à la carte menu. The buffet is much smaller than the others and the à la carte is very limited and not good at all
Tierra y Fuego and Asiana are more or less the Playa Bonita signature restaurants. Tierra is a sort of steakhouse and Asiana ,well the name says what it is. Both restaurants had excellent food but the service in both restaurants were totally lacking, almost really bad .You would think that with the higher prices and the Smart Casual dress code that the service would be better than their other restaurants, but it was not. The wait staff just doesn't get it
Again my wife and I had a good time there and we enjoyed ourselves. Eight days was much too long. It's one of those places that looking back it was good and I'm glad we experienced it, once.

Room Tip: Oceanside to view the ships lining up to enter the canal
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bracciolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 4 July 2014
Thank you so much for sharing with us your comments. It is regrettable that your stay with us did not meet your expectations. We're sorry to hear that you perceived that our staff didnt want to meet your needs. All our ambience is following the Westin standars to promote the wellbeing of our guests. We hope to welcome you again and give you a renewing experience.

Best Regards,
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Stilwell, Kansas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

Recently completed a program for 170 attendees and this hotel did a tremendous job! Earlier site visits gave some concern, but the changes have been remarkable and the staff and management are amazing. The attendees absolutely loved the property, pools, bars, etc. The rooms were great - we had all ocean front - the food (new chef) was delicious and creative! The staff truly will do whatever it takes for your event to be successful! I would definitely recommend this and would love to return!

Room Tip: Opt for ocean front! The garden view isn't great!
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  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 4 July 2014
Thank you very much for taking the time to share your experience with us. We're happy to know that your time with us meet your expectations and enjoyed all the facilities and services that we offer. We hope to welcome you back again soon for another memorable visit!

Cordially,
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Kingwood, Texas, USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 July 2014 via mobile

My husband and I got to stay a week. We made some friends while we were there, Jorge Cerrud is a great waiter, Marcos Saturno was our lively bartender, JoAnn took good care of our room, and she remembered my name the second time we met, Liz was our attentive waitress, and Amilcar is a great asset to their entertainment team, and he even joined me in my karaoke act dancing to Madonna!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfergirlchristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review, 4 July 2014
Thank you very much for taking the time to share your experience with us. I’m delighted to hear that you enjoyed your stay with us, and that our team has been able to exceed your expectations.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Playa Bonita Panama

Property: The Westin Playa Bonita Panama
Address: Road to Veracruz Km 6, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Panama City
#9 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Playa Bonita Panama 5*
Number of rooms: 611
Official Description (provided by the hotel):
The personification of the destination: Where natural serenity meets industrial glamour - Westin Playa Bonita Panama is strategically located alongside the Pacific Ocean, on a mile long stretch of golden sand on Playa Bonita Beach, surrounded by lush tropical rainforests, and a quick 20-minute drive from the metropolitan capital of Panama City. Nestled alongside the stunning Pacific Ocean, The Westin Playa Bonita is near celebrated sites like the Panama Canal's Miraflores Locks and just a 20-minute drive from Panama City, the exhilarating capital of the Republic of Panama ... more   less 
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Also Known As:
The Westin Playa Bonita Panama Hotel Panama City
The Westin Playa Bonita Panama Panama City

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