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The Westin Playa Bonita Panama
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Reviews (3,423)
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1,354 - 1,359 of 3,423 reviews
Reviewed 22 July 2014

I stayed at this resort in February with my husband as part of a large corporate group. We were one of two very large groups at the hotel at the same time. Check in was easy and we were given a room on the third floor. The room was modern and clean and had a great view of the ocean and ships lining up for the Panama Canal even from a lower floor. Didnt love the cut out in the wall with the shade dividing the bathroom from the room as it didnt offer a ton of privacy in the bathroom. Overall the hotel was clean and in good repair. The buffets offered a good variety for breakfast and lunch however we never dined in the buffer for dinner so I cant speak for that. The only disappointing meal we had was at the Steakhouse. There were about 24 of us so we were split into two tables in the back room. The food was good however our table was still waiting for our dinners long after the other table in our party had finished dessert even though we all ordered at the same time. There was an icecream parlor on the property and we did enjoy the ice cream once before they ran out and served fruit popsicles the rest of the week. The pools were so nice and refreshing in the hot Panama weather however if you were not claiming your chair at 6 am you were not getting one by the pool. We usually managed to get a couple of chairs which we shared with our large group throughout the day. This could be because with the large corporate functions they were at or near capacity. If you go during peak season or when the hotel is full be prepared for early mornings to claim a chair. This is not a swimming beach due to the pollution from the canal and it's not the postcard sand for long barefoot walks but you can still sunbathe on the beach if you prefer and there was always lots of room on the beach. The overall location of the hotel was great for us. It is not directly in the city but is only a short drive away so you had the feeling of being away from it all while still being close enough to go on excursions or into Panama city without wasting a whole day. A trip to Casco Viejo is a must as is the Panama Canal - both only about 15 minutes away by car. The staff at the resort were really great. We happened to be there during the Olympics and they were really accomodating at opening up the lounge early and letting us stream the hockey on our laptops and putting them on the big screen so that we could have somewhere to go to watch the games. I would return to Panama and would stay at the Westin Playa Bonita again without hesitation.

Room Tip: Choose a room facing the ocean for a great view.
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank SandInMyShoes32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you so much for sharing with us your wonderful Westin experience.
We're happy to know that you had a good time in our resort and enjoyed fully our culinary offer and our facilities , we appreciate your kind words about the food, and also, your constructive comments about the property location.
Hope to welcome you back again soon for another memorable visit

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile


Walls paper thin!!
Food over priced!!
Beach is far from beautiful!
Green option?? :/

We will sum it up to lack of supervision when building this resort, to account for the walls. lack of good management when it comes to little details that are expected when staying at a westin. The meals and all but one restaurant did not reflect the price, lacked creativity and taste....Except the restaurant Asiana (great food)

Green option... Was very vague, so I called the front desk to ask what they meant exactly. Not what we got!! How is it a green choice by not making up a bed with the same sheets? How is it a green choice by not sweeping? How is it a green choice by not taking out garbage and restocking the mini bar? How is it a green choice by taken out towels and replacing them with clean ones???? Does anyone have any idea what it means to make a green choice. Shaking my head...

Stayed: July 2014, travelled as a couple
2  Thank Elmary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We would like to correct this issues inmediatly for you. Sorry to hear about the service we provide to you in your stay. Westin hotels are committed to providing a good experience for guests, your comments will help us improve to achieve our purpose.

Best regards,

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Reviewed 14 July 2014

We just came back from our vacation in Panama and our stay at the Westin in Playa bonita exceeded all our expectations. We stayed from July 7th thru July 12th and since the first day the hotel personnel made us feel like if we were at home. We'd like to mention and recognize three of them who gave us outstanding service. Ricardo explained everything from the hotel amenities to how to get around Panama safely. Elliot was the man at the bar, great drinks and interesting conversations and lastly there was Alejandra at the Pacifica restaurant. She was always very plesant and extremely special with our 2 y/o son. THANK YOU ALL so much for such unforgettable and woderful time. We definitely will come back and recommend this hotel to our family and friends.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

I would like to thank and appreciate all your comments about your satisfactory stay with us;
It is great to know that you have plans to return to this amazing paradise, but especially, that we will have the opportunity to welcome you again at our beautiful hotel.
We'll let Ricardo, Alejandra, Elliot know about their great perfomance, to continue giving the best of them and keep making our guest stay memorable.
Once again, thank you for all your comments and hope to see you soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We loved this resort. Just came back from a week relaxing in July 2014. The pool area is the crown jewel of Panama. I was surprised how empty the hotel was. The staff is WONDERFUL and several members went above and beyond to meet our needs. Roger was working the night shift when we arrived at 1am after awful plane delays and were starving. He made us feel welcome after being awake 22 hours. The spa was good too Javier helped me relax and my 9 year old received her first massage! We ate at the Pacifica for breakfast several days it was excellent. The
Starfish has a good mix of American foods and traditional Panamanian dishes which was a lifesaver for my picky kids! LOL...Kevin was nice and walked us around giving us a tour of the grounds. Most staff members spoke English. We will return again and again when visiting Panama. It is close to the city, but not too close.

Room Tip: The ocean view is worth the extra fee
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank PrincessLori5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you also for your kind comments, we are very thankful to read this.
All our staff always does their best to make your stay memorable and refreshing.
All our team do his best to make your stay unforgettable. Glad you enjoyed the pools and all facilities. See you soon, in this home away from home.



Cordially,

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Reviewed 11 July 2014

The whole concept of the resort is wonderful. From the moment you drive in to the grounds it is beautifully presented and maintained. The Hotel has grandeur, it has polish it has great staff. Our check in was a late one due to flights, after 11pm, but no problems, easy and fast. Our room was spacious with a King size Heavenly bed which I just wanted to kidnap and tie to the roof of the car. Room service was brilliant, prices very reasonable, food wonderful and brought to our room in record time. We had mushroom penne and a caeser salad. The views from our balcony room were relaxing and we could see the pools down below as well as the ships in the distance awaiting transit through the canal. We were in level 11 so we had great views. The only complaint I have is the noise factor. The rooms are not soundproof to the point I could hear the people in the next room coughing and speaking and they weren't exceptionally loud. To the point that at midnight I could hear doors banging, to the point of hanging my do not disturb sigh on the door as we didn't want housekeeping, but for a 2 hour period from 11.30am through I swear I heard every door on the floor closing. I was tired from a 40 hour flight and I wanted to sleep, but this didn't happen. This is the only flaw with the hotels design. WESTIN you need to address the doors to the rooms, they bang...due to pressurized door brace. Put a rubber stopper on the frame perhaps??? You skimped on the walls between the rooms....as the norm in panama and it spoils what is a beautiful hotel.
I cannot fault anything else at the resort, the staff are wonderful, the surrounding superb, clean, relaxing, the choice of menus and restaurants available is wide and catering to all tastebuds. Our favourite and I have written a separate review here in Trip advisor, is the Asiana ...chef Jose Gomez and his number 1 waiter Senor Santos took us on a culinary journey that we wont forget anytime soon. Well done. Westin, it is a beautiful resort, and very well priced. Just my one complaint as stated above. Should you rectify this fault, you have a 5 star hotel and resort.

Room Tip: If you want quiet and sleep , ask for it, ask them for a room that is away from main section. Ocean view rooms are wonderful they have a balcony which is wonderful for eating breakfast if ordering room service or sipping on a wine or cold beer in the afternoons.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank WellHeeledAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

I appreciate your feedback about your experience in our hotel, please accept our sincere apologies. We´re really sorry to read about this noisy problem, but we hope to have the opportunity to have you here again in The Westin playa bonita and have a better time than this one.

My very best regards,

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