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“Beach resort close to the city”

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The Westin Playa Bonita Panama
Ranked #4 of 116 Hotels in Panama City
Reviewed 29 July 2014

We had a great week at the Westin Playa Bonita. The grounds are beautiful and pools amazing. Our room on the 7th floor had great view of the canal and was spotless. We skipped the all inclusive since we like to go off the resort and eat locally. Not as many English speaking folks as other areas we have traveled but everyone tries and we always got what we needed. The staff are friendly and helpful. I would definitely recommend this resort to visit Panama City but still get that resort experience.

Room Tip: The higher up the better and go for the ocean view
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  • Stayed: May 2014, travelled as a couple
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    • Sleep Quality
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Thank erieval57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 9 August 2014
Google Translation

Muchas gracias por sus apreciaciones y comentarios sobre nuestro hotel. Nos complace saber que su experiencia haya sido satisfactoria, y haya disfrutado de un tiempo renovador y ameno. Nos encantaría tenerle a usted de vuelta el año proximo muy pronto para disfrutar de ua experiencia Westin.

Saludos,

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Reviewed 24 July 2014

On the whole we had a great week with a nice ocean facing room on the 16th floor. I was able to see the view on the other side - lots of greenery and a bus graveyard! Good news is that the area is going to be developed and turned into a golf course.
The two restaurants that required reservations had average food. The Pacifica in general was not bad because there was a vast choice in the themed buffets (barbecue, Mexican, Italian, etc). The 24 hour restaurant has decent burgers and great fries.
We did not have any delay in responses with reception or concierge, but noted that a couple of times we had to call for the daily room cleaning. All in all, I would give this place a 7/10.

  • Stayed: May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Niki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you very much for taking the time to share your experience with us. We're happy to hear that your stay with us exceed your expectations and you feel pampered by our staff, as well it's great to know that you enjoyed the property facilities and restaurants food. We are sorry about the delay of your room cleaning. We hope to see you soon.

Best Regards,

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Reviewed 22 July 2014

Excellent staff, good view, incredible ocean views, beautiful rooms, great spa, room service very efficient…all good with the exception of how noisy this place is! I could hear my son cough in the room next to us and every time somebody opened or closed a door in the hallway, it was LOUD! I tried to close our door quietly, but it was impossible. After 5 years of living in Panama, I can say the staff here was the best I experienced throughout the country.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you so much for taking the time to share your experience with us.
We're glad to know that you had a good time with us, and truly appreciate your constructive comments about the things that we have to improve in our opportunity areas, specially in the hallways of the rooms. We're always working to be better to our guests and your comments will help us to achieve this. We hope to see you soon!

Warm Regards,

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Reviewed 22 July 2014

I stayed at this resort in February with my husband as part of a large corporate group. We were one of two very large groups at the hotel at the same time. Check in was easy and we were given a room on the third floor. The room was modern and clean and had a great view of the ocean and ships lining up for the Panama Canal even from a lower floor. Didnt love the cut out in the wall with the shade dividing the bathroom from the room as it didnt offer a ton of privacy in the bathroom. Overall the hotel was clean and in good repair. The buffets offered a good variety for breakfast and lunch however we never dined in the buffer for dinner so I cant speak for that. The only disappointing meal we had was at the Steakhouse. There were about 24 of us so we were split into two tables in the back room. The food was good however our table was still waiting for our dinners long after the other table in our party had finished dessert even though we all ordered at the same time. There was an icecream parlor on the property and we did enjoy the ice cream once before they ran out and served fruit popsicles the rest of the week. The pools were so nice and refreshing in the hot Panama weather however if you were not claiming your chair at 6 am you were not getting one by the pool. We usually managed to get a couple of chairs which we shared with our large group throughout the day. This could be because with the large corporate functions they were at or near capacity. If you go during peak season or when the hotel is full be prepared for early mornings to claim a chair. This is not a swimming beach due to the pollution from the canal and it's not the postcard sand for long barefoot walks but you can still sunbathe on the beach if you prefer and there was always lots of room on the beach. The overall location of the hotel was great for us. It is not directly in the city but is only a short drive away so you had the feeling of being away from it all while still being close enough to go on excursions or into Panama city without wasting a whole day. A trip to Casco Viejo is a must as is the Panama Canal - both only about 15 minutes away by car. The staff at the resort were really great. We happened to be there during the Olympics and they were really accomodating at opening up the lounge early and letting us stream the hockey on our laptops and putting them on the big screen so that we could have somewhere to go to watch the games. I would return to Panama and would stay at the Westin Playa Bonita again without hesitation.

Room Tip: Choose a room facing the ocean for a great view.
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  • Stayed: February 2014, travelled on business
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    • Location
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2  Thank SandInMyShoes32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you so much for sharing with us your wonderful Westin experience.
We're happy to know that you had a good time in our resort and enjoyed fully our culinary offer and our facilities , we appreciate your kind words about the food, and also, your constructive comments about the property location.
Hope to welcome you back again soon for another memorable visit

Best Regards,

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Reviewed 17 July 2014 via mobile


Walls paper thin!!
Food over priced!!
Beach is far from beautiful!
Green option?? :/

We will sum it up to lack of supervision when building this resort, to account for the walls. lack of good management when it comes to little details that are expected when staying at a westin. The meals and all but one restaurant did not reflect the price, lacked creativity and taste....Except the restaurant Asiana (great food)

Green option... Was very vague, so I called the front desk to ask what they meant exactly. Not what we got!! How is it a green choice by not making up a bed with the same sheets? How is it a green choice by not sweeping? How is it a green choice by not taking out garbage and restocking the mini bar? How is it a green choice by taken out towels and replacing them with clean ones???? Does anyone have any idea what it means to make a green choice. Shaking my head...

Stayed: July 2014, travelled as a couple
2  Thank Elmary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We would like to correct this issues inmediatly for you. Sorry to hear about the service we provide to you in your stay. Westin hotels are committed to providing a good experience for guests, your comments will help us improve to achieve our purpose.

Best regards,

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Reviewed 14 July 2014

We just came back from our vacation in Panama and our stay at the Westin in Playa bonita exceeded all our expectations. We stayed from July 7th thru July 12th and since the first day the hotel personnel made us feel like if we were at home. We'd like to mention and recognize three of them who gave us outstanding service. Ricardo explained everything from the hotel amenities to how to get around Panama safely. Elliot was the man at the bar, great drinks and interesting conversations and lastly there was Alejandra at the Pacifica restaurant. She was always very plesant and extremely special with our 2 y/o son. THANK YOU ALL so much for such unforgettable and woderful time. We definitely will come back and recommend this hotel to our family and friends.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

I would like to thank and appreciate all your comments about your satisfactory stay with us;
It is great to know that you have plans to return to this amazing paradise, but especially, that we will have the opportunity to welcome you again at our beautiful hotel.
We'll let Ricardo, Alejandra, Elliot know about their great perfomance, to continue giving the best of them and keep making our guest stay memorable.
Once again, thank you for all your comments and hope to see you soon.

Sincerely,

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Reviewed 11 July 2014

We loved this resort. Just came back from a week relaxing in July 2014. The pool area is the crown jewel of Panama. I was surprised how empty the hotel was. The staff is WONDERFUL and several members went above and beyond to meet our needs. Roger was working the night shift when we arrived at 1am after awful plane delays and were starving. He made us feel welcome after being awake 22 hours. The spa was good too Javier helped me relax and my 9 year old received her first massage! We ate at the Pacifica for breakfast several days it was excellent. The
Starfish has a good mix of American foods and traditional Panamanian dishes which was a lifesaver for my picky kids! LOL...Kevin was nice and walked us around giving us a tour of the grounds. Most staff members spoke English. We will return again and again when visiting Panama. It is close to the city, but not too close.

Room Tip: The ocean view is worth the extra fee
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank PrincessLori5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded 31 July 2014

Thank you also for your kind comments, we are very thankful to read this.
All our staff always does their best to make your stay memorable and refreshing.
All our team do his best to make your stay unforgettable. Glad you enjoyed the pools and all facilities. See you soon, in this home away from home.



Cordially,

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Additional Information about The Westin Playa Bonita Panama

Address: Road to Veracruz Km 6, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Panama City
#4 Luxury Hotel in Panama City
Price Range: £123 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Playa Bonita Panama 5*
Number of rooms: 611
Official Description (provided by the hotel):
The personification of the destination: Where natural serenity meets industrial glamour - Westin Playa Bonita Panama is strategically located alongside the Pacific Ocean, on a mile long stretch of golden sand on Playa Bonita Beach, surrounded by lush tropical rainforests, and a quick 20-minute drive from the metropolitan capital of Panama City. Nestled alongside the stunning Pacific Ocean, The Westin Playa Bonita is near celebrated sites like the Panama Canal's Miraflores Locks and just a 20-minute drive from Panama City, the exhilarating capital of the Republic of Panama ... more   less 
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Also Known As:
The Westin Playa Bonita Panama Hotel Panama City
The Westin Playa Bonita Panama Panama City

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