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“Much too noise and bad neighborhood!”

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Tantalo Hotel / Kitchen / Roofbar
Ranked #35 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 3 June 2013

I would not recommend this hotel to anyone. It's due entirely to the location. The hotel itself is eclectic with excellent food, but the area is terrible. People are living in the streets right outside the front door! You can reach your hand out the window and reach the residential balconies, most of which had their doors open with blaring music. I wish that I had read the reviews more carefully before we booked because it really was incredibly noisy! Also, the pictures on the web of the outside of the building aren't anything like what it really looks like! Don't step outside after dark. The police presence mentioned by several of the reviewers is because the area is not safe.

  • Stayed: June 2013, travelled as a couple
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1  Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 - 330 of 546 reviews

Reviewed 2 June 2013

Living in Panama City as an expat we like to check out places for ourselves for fun experiences and when friends come to visit. Although the rooftop bar is unique, the service was terrible and when asking for assistance it was the "blame someone else game". This is unfortunate and ruins the experience, but we find those types of places in Panama that have owners that do not care, this is what you get (3 of 5 meals served, missing drinks, inflated bill...). So, visit here... Enjoy the view and a cold beverage, but know if you are looking much beyond, this is not the place.

Stayed: June 2013, travelled with friends
1  Thank Rfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013 via mobile

The hotel is super trendy and modern. Rooms are huge. Location is great, right in the heart of old city. The only downfall is the noise and lobby crowdedness. We arrived around 10/11pm for check-in and were greated with what seemed like more of an entrance to a club rather than hotel. We could barely make it to the front desk (let alone make it in with luggage). Te entire first floor had turned into a bartender contest...packed w drunk people. The staff were super nice and helped us with our luggage. The noise is loud and was v v loud that night until 2am. Other nights i could just hear the music lightly from the rooftop bar. The manager made it clear....do not stay here unless you like to party.

  • Stayed: May 2013
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Thank Mcardillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TantaloHotel, Guest Relations Manager at Tantalo Hotel / Kitchen / Roofbar, responded to this reviewResponded 25 October 2014

Greetings Mcardillo!

We are happy to hear that you enjoyed our style and our rooms. We would like to apologize for how crowded it was upon your arrival. As you have seen the hotel is very busy and many times it can be overwhelmed by the restaurant and bars. However, it is also nice to see that our staff was able and capable of helping you with your luggage as well as guiding you to your room. While there is very little we can do about the noise, we hope you still had a great time at Tantalo and we hope to see you again soon.

Lastly, if there are any tips or pointers that you might want to give us on how to improve to better accommodate the points that you have highlighted we would be more than happy to receive them and put them into effect so that the next time you are with us you can have an excellent experience!

Thank you!

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Reviewed 30 May 2013 via mobile

The food and decor are amazing.. Wouldn't stay in any other neighborhood. Felt safe and they were nothing but helpful! Doesn't hurt that they have 2 bars so if the rooftop is too packed they got ya covered downstairs..

  • Stayed: May 2013
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Thank adamerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grecia S, Guest Relations Manager at Tantalo Hotel / Kitchen / Roofbar, responded to this reviewResponded 5 May 2015

Dear Adamerr,

Thank you very much for all your kind comments.

We are pleased that you enjoyed our different environments at Tantalo Hotel / Kitchen / Roofbar, always full of art, good vibes, good service and surprises for our customers.

Hope to see you soon to continue enjoying the beautiful Panama city with us.

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Reviewed 21 May 2013

I recently stayed here for 3 days and found the staff and location to be wonderful. Everyone was very friendly and helpful. I did not have any issues with noise from the rooftop restaurant, but the street noise was very loud. Rooms are large and comfortable.

  • Stayed: May 2013, travelled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grecia S, Guest Relations Manager at Tantalo Hotel / Kitchen / Roofbar, responded to this reviewResponded 5 May 2015

Dear Sarah,

Thank you very much for all your kind comments.

We are pleased that you enjoyed our different environments at Tantalo Hotel / Kitchen / Roofbar, always full of art, good vibes, good service and surprises for our customers.

Hope to see you soon to continue enjoying the beautiful Panama city with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2013 via mobile

Nothing to add: just perfect. Great staff aswell at the reception as in the bar. Rooftop is great and only that part is a reason to book this hotel. Reception staff is acceptional, and totally not-panama-like. Friendly, at your service, good looking and speak englisch very well. Rooms are huge: like a ball room. One minor detail: no idea how the AC was working.

  • Stayed: May 2013
    • Value
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    • Rooms
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Thank Roel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TantaloHotel, Guest Relations Manager at Tantalo Hotel / Kitchen / Roofbar, responded to this reviewResponded 25 October 2014

Hello Roel B,

We are very happy to hear that you had such an amazing time at Tantalo! Our staff is delighted to hear that their service was not only great, but better than you have experienced in panama. We apologize that the AC was not explained to you once you arrived to your room, rest assured it has become not only a habit but protocol to explain all of the features of a room to an arriving guest.

Finally, if there is any advice that you might want to give us on how to improve in order to make our service better, we would be more than happy to receive them and put them into effect so that the next time you are with us you can have an even better experience!

Thank you!

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Reviewed 11 May 2013

We stayed at the Hotel Tantalo over New Years. Located in Casca Viejo, this hotel is an excellent place to stay in order to explore the surrounding area and a short but continuously variable taxi cost to the downtown area. Room was spacious and clean. The entire staff was very welcoming and friendly. The included breakfasts were tasty and filling and there were a variety of great tapas style entrées for lunch and dinner. The roof bar is the ideal place for an afternoon or evening drink, New Year’s Eve party on the roof deck was outstanding with the beautiful night time panorama of Panama City as a background. The one caveat here was the blaring Latino- trash from the neighbouring building the next morning. (It’s either to spite the guests for partying all night on the roof bar or most of the neighbours are hard of hearing). We have been back on a few occasions for drinks. The Lulu margarita is excellent! Special “hello” to lovely Rita at the front desk.

Stayed: January 2013, travelled as a couple
Thank Guru57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TantaloHotel, General Manager at Tantalo Hotel / Kitchen / Roofbar, responded to this reviewResponded 13 May 2013

Dear Guru57.

Thanks very much for your comments.

We are glad you enjoyed your stay in Tantalo Hotel. We will share your comments with our staff, specially with Rita at the Front Desk.

We hope yo welcome you in your next visit to Panama City.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tantalo Hotel / Kitchen / Roofbar

Address: Avenida B Calle 8 | Casco Viejo, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Panama City
Price Range: £83 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tantalo Hotel / Kitchen / Roofbar 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Our hotel is created with the mindset that we u different spaces as one commercial organism that is constantly evolving throughout the day / night. Tantalo is a 12-room hotel, a restaurant featuring a communal kitchen-style atmosphere serving shared comfort dishes influenced by ingredients from around the globe, the lively ground floor bar / lounge and finally the only public outdoor rooftop bar / lounge in Casco Viejo with incredible views. Each hotel room features individually designed custom art by different local artists ensuring that no two rooms will be the same. ... more   less 
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Also Known As:
Tantalo Hotel / Kitchen / Roofbar Panama/Panama City

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