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“Embarrassed and a little miffed” 2 of 5 bubbles
Review of Waldorf Astoria Panama

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Waldorf Astoria Panama
Ranked #14 of 116 Hotels in Panama City
Certificate of Excellence
Santa Rosa, CA
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Embarrassed and a little miffed”
2 of 5 bubbles Reviewed 26 January 2014

Three nights in the hotel in early January awaiting a cruise that started in Colon. We were there mostly because we're Hilton Honors Diamond. Worst, I talked some good friends that we travel with into staying there as well. I figured our diamond status might wear off a bit on them. Were we wrong!

The Good:
Absolutely gorgeous room. Comfortable, with a nice view of the ocean. Very nice staff. Presentable, with very good English skills.
Nice restaurant for breakfast (more on this later).

The Bad:
The staff was unable to make reservations for us. We would get a reservation, show up, and have to start from scratch.
The first taxi the hotel arranged for us charged us $30 for what turned out to be a $8 (normal price) ride. We complained, and the conceirge basically said we were wrong and the driver must have meant $13. Even. my weak Spanish knows the difference.
Even though our room cleaning was basically OK, our friends room didn't get done until 6pm.
The restaurant for breakfast was great the first morning, but the next two days we were forced into a crummy space because a wedding had commandeered the normal restaurant.
Our friends are light breakfast eaters and the last two mornings they had to buy a full buffet breakfast(two for $40) in order to get anything to eat.

The Ugly:
The above-mentioned wedding really took over the hotel. Not only the restaurant, but three entire floors were locked out of the elevators for two whole days.
Also, we lost the use of the pool (wedding again) and were told to go to the Doubletree pool about a 1/2 mile away. Filthy pool and anyone could come right off the street and walk right in and use it.

In NO way did the hotel seem like a top line property. Hilton should be ashamed of the place.
I have contacted Hilton hhonors and asked for a refund of at least two of the nights. They seemed not too interested, but said they would send me a check for one night. We shall see.

Room Tip: Make sure there's no wedding or special event that will keep you out of the pool and dining area...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bruce_santarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 3 February 2014
Dear bruce_santarosa,
Thank you for your thorough comments and review on your stay. We truly appreciate you as a guest and a Hilton Honors member. We are sincerely sorry to hear that your stay was full of inconveniences. We are taking every step to resolve and prevent situations like this from happening again. We truly hope to be able to welcome you again during your next visit to the city and provide you with the stay you deserve.
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1,168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
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English first
Signal Hill, California
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

I loved it. I have also stayed at the Veneto and these are polar opposite places. You get the same service and class that you'd expect in a Waldorf. The front desk service was great and the rooms were nicely furnished and laid out. One of the best standard rooms that I have ever booked.

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyG562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 27 January 2014
Dear TonyG562,
Thank you for staying with us during your recent visit to Panama City. We are delighted to have welcomed you and have had the chance to show you what we are all about.
It is our goal to provide you with great amenities, great service, all in the comfort of our surroundings. We hope to continue to personally serve you during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campinas-SP, Brazil
1 review
4 of 5 bubbles Reviewed 25 January 2014

We had a excellent stay in Waldorf Astoria Bella Vista Panama. Good location, clean, etc... The breakfast very abundance and superior quality, and the lunch/dinner in the restaurant. In summary: very good!

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Ronaldo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 27 January 2014
Dear Ronaldo B,
Thank you for choosing us during your recent trip to the city. We are proud to offer the best in service, and we are delighted to read you were able to experience this and many other great things at the Waldorf Astoria Panama. We hope to continue serving you. Come see us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrence, New York
Level Contributor
134 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

I stayed at the Waldorf for 4 nights with my entire family of 7 people. We were very lucky to have booked our suite during a slow season, so the price was fabulous. Basically for the price a normal room, we got a 4000 Square foot suite. We booked a penthouse, 2 Bedroom 2 level suite, overlooking the ocean. It was such a great suite, we never wanted to leave. We found the service excellent, and all the staff had a "what can we do for you" attitude.

They have an outdoor pool, which is very nice in a city hotel.

Breakfast was everything you would expect in a Waldorf. Top notch service. I would definitely recommend this hotel.

Room Tip: Get the penthouse room on the 36 floor. You'll be glad you did.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tedoworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 27 January 2014
Dear tedoworld,
Thank you for allowing us to welcome you and your family and for providing us with great feedback. We are happy to read you enjoyed your penthouse, the breakfast, the pool, and our service!
We invite you to visit us again and allow us to show you a rewarding experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

We recently stayed at this hotel for three nights and had a great experience. The staff was most helpful and pleasant, we always had our questions answered and were assisted or directed to the right areas. The room was spacious, clean and user friendly and the pool area was quite nice. Several very nice restaurants within walking distance. We would certainly return to the Waldorf Astoria in Panama City, Panama

Room Tip: We had a nice view of the bay from the 13th floor.
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kevinloriUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 29 January 2014
Dear kevinloriUsa,
Thank you for staying with us during your recent visit to Panama City. We are delighted to have welcomed you and have had the chance to show you what we are all about.
It is our goal to provide you with great amenities, great service, all in the comfort of our surroundings. We hope to continue to personally serve you during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port St Lucie, United States
1 review
5 of 5 bubbles Reviewed 23 January 2014

Great staff at all levels. Front desk remembered our name, great help with booking tours and car service to tourist sites etc. Location was central but not on main road, short walk to cafes and markets.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 29 January 2014
Dear David R,
We are delighted to have been your home during your recent stay in Panama City. It is true we offer not only great service and amenities, but also a great location near malls, restaurants and historic sites. We look forward to welcoming you again during your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 23 January 2014

The best hotel in Panama City. I would definitely go back and stay there as many time that I need to come back for business or vacation. GREAT Corporate Rate which include Wi-Fi and Breakfast for Business Trip. The service is definitely what you really expect for Waldorf Astoria Hotel...GREAT SERVICE, the staff very friendly, the bed in the room very comfortable. I had the opportunity to eat at both restaurants. The best breakfast is at Brio Restaurant I enjoyed it every single morning. I had the opportunity to eat the BEST SUSHI in Panama City at GINGER Restaurant. Amazing service, atmosphere and the most important the best and fresh quality of food. This Hotel is definitely a must to stay for business or vacation.....!!!
I would like to THANK YOU the whole staff at Waldorf Astoria for the wonderful experience staying there the last week...!!!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jessica-panama2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, 29 January 2014
Dear jessica-panama2014,
Thank you for allowing us to host you and provide you with great living/lounging spaces and the amenities you would expect from a great hotel. Our property is the middle of a growing city, and we feel we are a comforting gem amidst all this.
It is great to read you experienced what the True Waldorf Service is all about, it is the little things that you write about in your review that set us apart and help guests like you feel at home. We value your business and hope to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Panama

Property: Waldorf Astoria Panama
Address: 47th St. & Uruguay Street | walking distance to Balboa Avenue, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Panama City
#11 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Panama 5*
Number of rooms: 248
Official Description (provided by the hotel):
The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and only within steps from the financial banking center. This new hotel jewel will feature 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms will accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays or a beautiful starred night next to a cozy shade. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more   less 
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Also Known As:
Waldorf Astoria Panama Panama City

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