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Waldorf Astoria Panama
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Reviews (1,423)
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719 - 724 of 1,423 reviews
Reviewed 24 April 2014

New hotel with nice big rooms. Well locted close to the best restaurants and bars. But with a BIG problem, the service is Terrible !!!! I ordered some ice for room service and I had to call 3 times, it took over an hour, the Concierge wouldn't go get a cab because he was on the phone, the sauna at the Spa didn't work, the people at the front desk didn't know what they where doing and couldn't help me at the business center, and when I told all my problems to the manager on duty she did nothing ! That was the worst part, the Manager did nothing !!! Never again there are 10 new hotel opening in Panama, so there are many options.

Room Tip: All rooms are new and big, very nice. But don't expect any good service from the staff !
  • Stayed: November 2013, travelled on business
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5  Thank AlbertoMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded 29 May 2014

Dear AlbertoMay,
Thank your for taking the time to provide us with your valuable feedback. Your thoughts and experience will be addressed with our hotel staff, we look forward to continue to improve our service, amenities, and facilities to better serve valuable guests like yourself.
We are happy to read you enjoyed our accommodations and location.
Please don't hesitate to visit us during your next trip to the city, where our goal will be to create better memories. We appreciate you business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Our stay at this hotel did not meet our expectations after reading excellent reviews. The rooms are extremely small with an awkward angular configuration and even though the hotel is supposed to be new, the rooms already show a lot of wear and tear. The decor was reminiscent of 90's Las Vegas Hotels. Customer service was below average. The receptionist and bellmen ignored us and did not give even basic directions to a restaurant nearby. The pool is very small with not much of a view from the pool area.
Be careful about asking bellmen to get a cab for you, we were going to be charged $40 for a taxi to the airport until I walked over to the corner and flagged one myself for less than half the price.
I would expect many more amenities and far superior service from a Waldorf Astoria brand. Extremely disappointing for the price, I would never recommend this hotel to anyone,

  • Stayed: April 2014, travelled as a couple
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4  Thank Lidia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded 28 April 2014

Dear LSchettle,
Thank you for your thorough review and for providing us with valuable feedback. More importantly, we appreciate your feedback, which will be thoroughly reviewed by our managing staff. We look forward to continue to improve our service, amenities, and facilities to better serve valuable guests like yourself. Please don't hesitate to visit us during your next trip to the city, where our goal will be to create better memories. We appreciate you business.

.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

We stayed here for 5 nights and had a beautiful Ocean view suite. I believe it isn't on par with other 5 star establishments and would give it 4,5 as some aspects of the service are lacking.

The breakfast buffet is a bit spartan and doesn't offer the choice you will find in other 5 star hotels.

Turndown service is random/ sporadic and we only had it once.

The room service menu in a generic 4 star offers more choice and the wine list is not terribly inspiring either.

Lastly, avoid the tours offered by the hotel, e.g. Panama Canal partial transit as it is a very tedious affair including long waiting times and bus transfers... Instead get them to organise a private driver to Gamboa and board the boat there.

On a positive note the staff are a delight. Julissa and Valerio in the breakfast bistro, Luis the concierge, and the wonderful Zuleika in the pool bar were amazing. Give them pay rises now!

All in all: recommended.

Stayed: April 2014, travelled as a couple
Thank ChickCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded 22 April 2014

Dear ChickCam,
Thank your for your thoughts and comments and more importantly, for allowing us to host you during your stay in Panama. Our staff is 100% committed to our guests, and we thrive each and every day to provide True Waldorf Service to them. Your thoughts about the service will be communicated to our Restaurant and Housekeeping staff as we feel they will help them improve their service greatly. We hope you have a chance to stay with us again and continue to experience the True Waldorf Service here in vibrant Panama City.

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Reviewed 20 April 2014

we spent one night at the Waldorf Hotel on our way to St. Maarten the next day. We were impressed by the very stylish and modern features of the brand new hotel. The room with two doble and very comfy beds was of generous size, so the bathroom. We had dinner in the restaurant and skipped the Italian buffet and decided on very delicious salads instead. The wine list could be more extense, though, only few wines to select from for a hotel of that category. The staff was very friendly. Price/Quality fantastic! Would always come back!

Room Tip: go always for the upper floors. We were in floor 14 and it was very quiet.
  • Stayed: April 2014, travelled with family
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Thank SusanneVIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded 28 April 2014

Dear SusanneVIE ,
Thank you for staying with us and providing us with details about your stay. It is great to hear that you really liked our property and we are glad we have left a great impression on you. It is our goal to serve you better, and your suggestions about the wine list will be
addressed by our staff. We will always be glad to welcome you in any of your future stays in Panama City.

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Reviewed 20 April 2014

This was a wonderful high-end experience that was at a ridiculous low rate and totally awesome!! From the moment we arrived until we left, nothing but royal treatment! I always wanted to stay @ a Waldorf ever since watching "Coming To America" w/Eddie Murphy and reading about it in many history books and stories. It was a great experience and I am grateful for the opportunity to have it right before going on our cruise!

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Waldorf Astoria
Thank KMSPSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded 28 April 2014

Dear KMSPSS,
We are so happy you have stayed with us as well as having you experienced our True Waldorf Service. Our staff has undergone extensive training and always had our guests in mind first.
It is our goal to help create your best memories while in Panama upon your arrival right up to your departure. We are here for you during your next trip to Panama and hope to see you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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