We'd reserved a duplex 2 bedroom penthouse suite several months before our trip. A couple of days before we were to arrive I received a phone call explaining that there'd been a leak and if the suite was uninhabitable upon our arrival we would get 2-1 bedroom suites instead, free internet and breakfast. Fair enough. Things happen in the hotel business that are unavoidable.
When we arrived and checked in we were shown to the 2 bedroom suite with no explanation of anything. The first floor of the suite was nicely appointed with great views of Panama Bay. The master bedroom was also nice and spacious with a great view. Here's the kicker-the second bedroom had NO windows, no door on the bathroom, and from the bed there was a fabulous view of the toilet. Design flaw?
The shower in that room didn't work and we had to call to have it repaired.
The a/c in our master bath made a horrific noise that also had to be repaired.
There is no tourist information in English.
Most of the staff was wonderful, friendly and helpful, though, which is why I am not giving 2 stars.
During 1 day of our stay we arrived back at the room at 3:30 to find the room had not been cleaned. After calling, the housekeeper came in about 1/2 an hour later with a squirt bottle and dirty rag. When I asked her to change the sheets, she told me no, "manana". Huh?
There is a large jacuzzi on the terrace of the suite which wasn't working. And I couldn't help wondering why on a large terrace to a 2 bedroom suite there were 2 lounge chairs and nothing more.
There are certainly not" first class amenities and unrivaled opulence" as their web page states.
The pool is unattractive and there are barely enough towels to go around. There are no towels or water in the gym.
This hotel gives The Waldorf a very bad name!
- Official Description (provided by the hotel):
- The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and only within steps from the financial banking center. This new hotel jewel will feature 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms will accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays or a beautiful starred night next to a cozy shade. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Booking.com, Expedia, TravelUp, Traveltool, S.L.U., TripOnline SA and HotelQuickly so you can book your Waldorf Astoria Panama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Waldorf Astoria Panama Panama City