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“Bad service, terrible internet connection!”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
San Jose, Costa Rica
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Bad service, terrible internet connection!”
Reviewed 2 September 2012

Well, I came down to Panama with great expectations about this new hotel on a business trip... First impression was great, but as soon as I went to check in it was painfully slow and no one seemed to know what they were doing... Took 45+ mins to check in!!!!!!

Rooms are nice (brand new) and clean, breakfast is really good, and overall there is good food...

The biggest problem this hotel has is: SERVICE IS VERY VERY POOR... In my opinion they are not ready yet for such a big operation (700+ rooms operating currently) and cant handle the traffic...

Room service was TERRIBLE, my order was not even close to what I ordered, TOOK 60MINS+ for delivery and when it finally arrived the Coffee mug was dirty and overall the food quality was bad... STAY AWAY FROM ROOM SERVICE.

Another HUGE FAIL is the WiFi internet... I just could not get it to work in my room, it only worked good in one corner of the room, if you moved; you lose connection... This is very annoying and frustrating, specially if you are in a business trip and try to work at nights...

Summary: Nice hotel, but has a terrible service, horrible internet connection and bad room service... I hope they improve their operation with time, as this could be a great property to stay in Panama City.

  • Stayed September 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 3 September 2012
Dear Luis C,

Thanks for taking the time to share your feedback with us, for the band is very important to receive every comment of each of our guest, we will share them.

We will be thrilled to receive you in the very near future and give you the service of the Rockstar you are.

Feel free to contact us anytime,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
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Traveller tips help you choose the right room.   Room tips (388)
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Whitchurch-Stouffville, Canada
Level 5 Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 August 2012

I have stayed at many Panama hotels during the past several years. The Hard Rock is working hard to get to a 5 star ranking. Still some musty smell in the hallways but they are working hard to resolve. The rooms are outstanding and the maid service is top notch - Folded all clothes on the floor, shoes in the closet, immaculate rooms.
Service is excellent, staff very attentive and best of all the buffet at breakfast and lunch is as good as it gets.
When the musty smell is beat it will be the best hotel in Panama - my next stay in October will be at the Hard Rock.

Room Tip: Go with a high floor
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Mdlphins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 29 August 2012
Dear Mdlphins,

The band is so thrilled to receive your comments, thanks for taking the time to share them with us.

We will love to see you soon, lets us know when you are comming and we will be ready to receive our Rockstar for his next World Tour Stop!

Take time to be kind,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 27 August 2012

I recently stayed during 3 nights ( and 3 breakfast !!! )
The room is new, the architecture style is new, the technology is new, the gym is new and .....the service is the newest .....they are so new that they seems not to exist.
Everything is so cool and the service is so poor, that I really felt sorry for the management.

  • Stayed July 2012, travelled with family
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Helpful?
3 Thank Alfredo_2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 29 August 2012
Dear Alfredo_2001,

The band is thrilled to receive your comments, we have contact you via private message.

Thanks for taking the time to share your feedback with us.

Take time to be kind,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
371 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 25 August 2012

The building is huge, very new and shiny and the suite we had was really well appointed and spacious. Huge comfy bed, large bathroom, fantastic shower. The buffet breakfast is excellent, with a large variety of choices, all excellent quality - meats, eggs, fruit, breads, cheeses etc etc.

However, what really lets this place down is the service. Staff are surly, poorly trained and have a generally bad attitude that would not be accepted in a hotel of that level anywhere else.

Checkout was a very slow process

Elevators take forever, for such a large building they need to implement priority and dedicated service to particular floors, rather than having all elevators servicing all floors.

Management needs to deal with the above before considering themselves worthy of representing this chain

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travla67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 29 August 2012
Dear Travla67,

Thanks for taking the time to share your experience with us, the band is thrilled to receive them, every feedback allow us to improve in service.

We have contact you via private message, we hope to see you soon in the very near future.

Take time to be kind,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hell, Norway
Level 6 Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 20 August 2012

The hotel has a lot (+) pluses: it is new and it is geared toward having fun with fun music, live music bands in the bars and themed restaurants with pretty well intentioned staff. The room and TV settings were great. Not only new but also well decorated with a great view of the bay. The location is also pretty good, central to everything we could actually walk to a few places around during the day. Also, in Panama, the taxis are pretty bad, they see tourist they overcharge 300% so the hotel was good enough to at least have good cars and not overcharge us too much.

The (-) minuses were that my wife and I dont have kids or are 60 years old (we are in our 40s) because for whatever reason it felt like a cruise in the sense that the crowd in the pool, at breakfast (it was bad that kids are running around and there is a huge line for just getting an omelett), at the bars and restaurants were like a "cruise crowd", we were not expecting that.... The live band was pretty crappy but the drinks were not criminally priced so that was ok. The pool was filled with senior people or a bunch kids, not our thing.

The HR cafe was disappointing: service in Panama sucks in general but the waiters have a long way to go there too.

Overall, if you dont have kids and is not in your 60s looking to hookup with a senior citizen, dont stay there altough it was OK staying there with all the new and cool amenities.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rodrigo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 29 August 2012
Dear Rodrigo O,

Thanks for taking the time to share your experience with us, the band is thrilled to receive them, every feedback allow us to improve in service.

We have contact you via private message,


Take time to be kind,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queretaro City, Mexico
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2012

We spent 3 nights in this incredible tower which is half opened (700 out of the 1500 projected rooms). Pros: really nice architecture, nice rooms, showers, bathrooms, etc. Cons: Service is UGLY, really slow, people doesn't smile at all, they treat you as if they are doing you some kind of favor. Check-in, Check-out really took a long time. At night the bar is good (Floor AS1 is still not open and nobody explains you that), but you can see a lot of prostitutes walking aroung, not good if you want to go with your familiy.

Room Tip: It is easy to get upgrade to some of their nice suites... fight for it.
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juanmfraga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 29 August 2012
Dear Juanmfraga,

Thanks for taking the time to share your experience with us, we have contact you via private message.

Yours in service,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2012

We stayed at the Hard Rock hotel for 5 nights in August. The place is beautiful and very well equipped. The staff is not truly bilingual but tries to be as helpful as they can somehow. The breakfast buffet is extremely diversified. The room service gets served in time but the food the is average quality and the price too high for what it is. We haven’t tried any of the hotel’s restaurants so we cannot judge them. The hallways between the rooms could have been cleaned, as for the entire 5 days the carpet remained dirty. The TV image froze regularly, but this could happen anywhere.
The valet parking staff was pretty helpful and pleasant to deal with but the attention at the front desk was deficient and they charged us 3 different amounts in our credit card which we noticed 5 days later. We called the hotel to let them know and no one could help us while they put us on hold on the phone for 7 minutes. They gave us an email address to send our complaint: no one replied yet !
Very nice place but there is room for improvement as well as human resources.

Room Tip: Higher floors and away from the elevators to avoid noise
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AMCHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, 17 August 2012
Dear AMCHA,

Thanks for taking the time to share your experience with us of your recent stay at the hotel, we have contact you via private message to provide a personalized service.

All is one

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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