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“Great Hotel at a great price”

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Hard Rock Hotel Panama Megapolis
Ranked #14 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 23 September 2012

This hotels offers a great value. Rooms are nicely furnished, wifi works well, TV is big, the bed is superb and the view is awesome. The staff is very friendly and helpful (a lot to say that in Panama, where there is no culture for service). The breakfast was included in the price and although the quality of the food is good, the variety was not great and the number of tables are limited given this is a 1,500 rooms hotel. The elevator panel to select floors is very annoying, they should invest in changing to touchscreen controls (like the ones at the Trump Hotel).

The hot jacuzzis by the pool are limited, so get early and pick one.

Room Tip: If you can, go for the rooms with a balcony. You could appreciate better the view to the ocean and t...
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  • Stayed: September 2012, travelled as a couple
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2  Thank business_viajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Servicio al Huésped at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 September 2012

Dear Rock Star,

Hope you are having a terrific day so dar. Thank you for sharing your opinion and giving us feedback about our performance.

We are please to know that we managed to exceed your expectations however we will work on rehearsing those notes we didn't managed to perform correctly so we can offer you that Hard Rock experience that you will never forget.

Greetings,
Guest Service

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1,490 - 1,496 of 5,521 reviews

Reviewed 15 September 2012

Contrary to many of the other reviews, we found the service at this hotel to be very good. The bell hop, check in desk, and every employee we met in the elevators were incredibly friendly and helpful. We had a problem with the shower in our room, and they sent up a maintenance man immediately. The breakfast buffet was very good - no complaints there. Also, we received a $20 drink voucher each day that we were there - great deal that was totally unexpected and not advertised. The rooms themselves were very well designed and looked very modern.

Now.. the cons. This hotel stunk ... like mold. It was very bad in the hallway outside of our room and there was a bad scent inside the room as well. We spoke with some Panamanians, and they said that was a common complaint about the hotel. With such a nice room, it was really too bad that we really did not want to spend a lot of time in our room. Also, the elevators were extremely slow. Plan 10 minutes to get out of the hotel every time you leave.

Room Tip: Lower level rooms facing the pool can get loud at night. Also, if I were to go again, I would reques...
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  • Stayed: September 2012, travelled as a couple
    • Value
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3  Thank Leah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Servicio al Huésped at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 September 2012

Dear Rock Star,

Hope you are having a terrific day so far. We truly appreciate your comments and we thank you for your feedback since it helps us improve our performance.

We regret the essence affected your stay and we've work to improve the smell. We truly hope we manage to play all the right notes if you ever decide to visit us again.

Greetings,
Guest Service

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Reviewed 9 September 2012

The rooms, amenities and food were second all good. A few areas which need to improve:
1. The shower was fiddley
2, Order process for movies was confusing. You have press movies A to get movie B which is underneath.
3. Level of English wasn't great. I would expect all customer facing staff to be able to converse fluently. Granted I have a Scottish accent.
4. Lots of emphasis around what you can't do. Can't wear dress shorts or open toe scandals in the restuarant. Not very rock n' roll.
5. Elevators were slow.
6. Hotel executive car hire. The fare was $70 and you guessed it the guy had no change.
All in all for the $ we paid it was great value for $

Room Tip: Blag an upgrade . We did.
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  • Stayed: September 2012, travelled as a couple
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2  Thank jimmixxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Servicio al Huésped at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 September 2012

Dear Rock Star,

Hope you are having a terrific day so far. Thank you for sharing your experience with us and we thruly appreciate your feedback since it helps us improve.

We are glad you felt we were worht it and we'll work on improving to exceed your expectations with our next performance.

Greetings,
Guest Service

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Reviewed 8 September 2012

The hotel is perfectly located, has amazing rooms and its not espensive at all.
Pool is nice and breakfast is ok (nice buffet)
Dont forget if you have time, to pass by the bar..:)
(Also, if you have time, go to san blas (heard it is amazing))

  • Stayed: August 2012, travelled on business
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1  Thank Natsssssssssssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Servicio al Huésped at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 September 2012

Dear Rock Star,

Hope you are having a terrific day so far. Thank you for charing your feedback with us.

The band is please to know that we managed to play the right notes and exceed your expectations.

We are also extremely glad to know that you enjoyed Panama as much as you enjoyed the hotel.

Greetings,
Guest Services

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Reviewed 6 September 2012

We had the chance to stay in this hotel last weekend.

One needs to understand one simple point here: Soft Opening!

This hotel gas just opened its door to the rest of the world, operating 650 out of 1500 rooms and I think one can say they are doing a pretty good job here; is it yet perfect? No it is not yet, however I am sure they will get there.

We arrived with a booked package and thanks to a very smart and self-thinking and mostly empowered Guest Relation Manager did get an upgrade to the 33 floor. The suite has 2 well-appointed rooms with all the amenities needed.

The F&B areas are still not yet fully operational, however the products served are of great quality and the service is doing very well to make it perfect the price level is very good indeed. The only idea I would like to bring to the table here would be the creation of an area where one can meet without being blown away by music all the day.

I understand it is the concept behind the Hard Rock Hotel operating philosophy but still one area where a conversation could take place would be great.

There have been a number of issues during our stay, but this is why the first few months are called soft opening. The only area that should be addressed is the Bellboy section; here improvement can easily be done. Carrying your own luggage while 3 bellboys had their small talk should be avoided; in general their attention toward guests and their needs should be enhanced.

Overall we all enjoyed our stay very much and I am sure once the soft opening is over and done with this hotel will be a booming place in Panama.

  • Stayed: August 2012, travelled on business
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4  Thank GlobetroterAmericas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 11 September 2012

Dear GlobetroterCosta Rica,

Thanks for taking the time to share your feedback with us, we have contact you via private message.

Take time to be kind,

Mayrelis Cerrud,
Guest Services
Hard Rock Hotel Panama Megapolis

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Reviewed 4 September 2012

This hotel is very big and nice. Its definitely not to relax but rather to party. The food was great and so was the location. The service was a bit slow and the internet was extremely bad but overall it was a great experience. Many young people and very vibrant scene all night

  • Stayed: July 2012, travelled with family
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Thank TheLirios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 11 September 2012

Dear TheLirios,

We are thrilled about your comments of your recent stay at Hard Rock Hotel Panama Megapolis, thanks for taking the time to share them with us.

We will take note about everything to share it with each of the member of our band.

Take time to be kind,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis

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Reviewed 2 September 2012

Well, I came down to Panama with great expectations about this new hotel on a business trip... First impression was great, but as soon as I went to check in it was painfully slow and no one seemed to know what they were doing... Took 45+ mins to check in!!!!!!

Rooms are nice (brand new) and clean, breakfast is really good, and overall there is good food...

The biggest problem this hotel has is: SERVICE IS VERY VERY POOR... In my opinion they are not ready yet for such a big operation (700+ rooms operating currently) and cant handle the traffic...

Room service was TERRIBLE, my order was not even close to what I ordered, TOOK 60MINS+ for delivery and when it finally arrived the Coffee mug was dirty and overall the food quality was bad... STAY AWAY FROM ROOM SERVICE.

Another HUGE FAIL is the WiFi internet... I just could not get it to work in my room, it only worked good in one corner of the room, if you moved; you lose connection... This is very annoying and frustrating, specially if you are in a business trip and try to work at nights...

Summary: Nice hotel, but has a terrible service, horrible internet connection and bad room service... I hope they improve their operation with time, as this could be a great property to stay in Panama City.

  • Stayed: September 2012, travelled on business
    • Value
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1  Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 3 September 2012

Dear Luis C,

Thanks for taking the time to share your feedback with us, for the band is very important to receive every comment of each of our guest, we will share them.

We will be thrilled to receive you in the very near future and give you the service of the Rockstar you are.

Feel free to contact us anytime,

Mayrelis Cerrud
Guest Services
Hard Rock Hotel Panama Megapolis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Panama Megapolis

Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range: £98 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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