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Hard Rock Hotel Panama Megapolis
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Reviews (5,768)
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3,361
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All reviewsrock starrock musicrock and rollmall across the streetfun hotelrooftop barbars and restaurantsamazing hotelinfinity poolbreakfast buffetnice poolcinta costeracasco viejomemorabiliasoyfloorhrh
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1,288 - 1,293 of 5,768 reviews
Reviewed 18 November 2013

I was really impressed by this hotel, the facilities were very nice. Pool area was definitely one of my favourite parts. I travelled with the "all inclusive" package, and to be honest the food was amazing. Overall service was very good, but some staff members could have used some improvement. Also, I recommend Xplora tours if you are interested in doing some exploring in the area!!

  • Stayed: April 2013, travelled with family
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1  Thank Shaun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 21 November 2013

Dear Mr. Shaun N,

It was nice to read you had an “Great experience!”,It was great to read that you enjoyed the food, our pools we’re glad you liked it!

We hope you may visit us soon, you’re being missed already Rock Star!

LOVE ALL, SERVE ALL!

Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

Went to celebrate my bday and i had a blast, the atmosphere was perfect, they had live music, the food was delisious, the room was impecable and the room had the perfect view.... i couldnt ask for more!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Nelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 21 November 2013

Dear Mr. Nelly R,

Thank you for the positive feedback during your recent trip to the Hard Rock Hotel Panama Megapolis.

We are pleased to learn you enjoyed your stay with us and loved your comments regarding your birthday experience. We take pride in extending a positive guest experience and level of service.

If you plan to comeback to Panama in the near future I hope you give us the opportunity of welcoming you back at our stage.

Best Regards,

Guest Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

When in Panamá, there is no other choice than the Hard Rock Hotel. The staff is super friendly, the facilities and amenities of the hotel are top quality and the total ambiance of the hotel is to the next level. Whether you are a rock star, rock fan or just simply a music enthusiast, the Hard Rock Hotel is for you. Don't miss this extraordinary property in Panamá. Just near everywhere, let the music continues!!!! Rock forever!

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 18 November 2013

Dear Mr. Carlos R,

Our Hard Rock Band is so thrilled that you enjoyed your stay with us.

Thank you so much for sharing your positive feedback and the experience you had as a rockstar at our Hard Rock Hotel Panama Megapolis.

We hope you plan on returning to Panama soon, and we look forward to keep on rocking your world!

Best regards,

Guest Services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

It's the hard rock right? No wrong it's in Panama we thought it would be ok right ? Wrong you walk up to the bar 6 bartenders talking in a circle you wait 15 minutes ( your the only one there) I try to get there attention they basicly start to snicker 25 minutes later we leave again same thing, at other bar. Elevators are so complex you need a PHD to operate room keys automaticly denagnatize 5 times a day you will spend your days stuck for twenty minutes as your held hostage as there elevator goes up and down 55 floors till by chance u can get off do not stay here not the hard rock u are used to

  • Stayed: November 2013
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1  Thank Jgsxr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 18 November 2013

Dear Mr. Jgsxr1,

Hope you are having a good day.

Let it be my first words of sincere greetings and best wishes of success in all of your duties.

Thank you very much for taking the time to provide your feedback on your most recent stay with us.

It's important for us to hear thoughts from our guests as it’s the best way for us to enhance your Hard Rock experience.

We would like to take this opportunity to apologize for the unpleasant experience you had with some members of our staff at the bar.

We hope you accept our apologies and one day you will allow us to regain your trust.

I would like to thank you once again for sharing this important information about your recent stay at our Hard Rock Hotel Panama Megapolis.

Best Regards,

Guest Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

Very little customer service, but security people are everywhere. If it wasn't for the Hard Rock brand, I doubt this place would see much business. Room towels are what one would expect to find in a 2 star hotel. Water changes from normal pressure and temperature to very hot and high pressure several times during a shower and shaving at the sink. The pressure change at the sink is enough to splash all over your clothes. Elevator wait time averages about 7 minutes, longer during peak times. Elevators switch between going up and going down on their own, making all of the guests going to their room floor ride to the lobby and re-enter their floor, along with swiping a card which doesn't always work. Beds have nice linens, but are not very comfortable. This would be a nice place to spend the whole stay drinking and drunk; there are bars and loud rock and roll on several floors at this property. Inebriation would certainly help level out all the other inconveniences I've described.

  • Stayed: November 2013, travelled on business
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Thank TdyTillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 18 November 2013

Dear Mr. TdyTillman,

Our Hard Rock Band wants to thank you for sharing your experience during your stay at our Hard Rock Hotel Panama Megapolis.

We are very sorry to see that you did not have a positive experience at our hotel, and we sincerely apologize for the service you experienced.

Thanks to comments and feedback like yours we can learn more about our opportunities to improve our Service even more.

If you plan to comeback to Panama in the near future I hope you give us the opportunity of welcoming you back at our stage.

Best Regards,

Guest Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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