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“Nice Hotel, but Overrated”

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Hard Rock Hotel Panama Megapolis
Ranked #13 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 23 April 2014

Stayed here for 3 nights at end of holiday. Big hotel and very busy, very busy during the weekend (Friday/Saturday nights). The only staff that really speak any English are those at the front desk - others try and I give them credit, but other than that communication at any of the bars/restaurants can be problematic. Rooms are well appointed, but not kept up - we had several lights burnt out and there was some epoxy mess on the bathroom floor. The view from our room was spectacular and the floor to ceiling window certainly didn't hurt. For such a big hotel, the elevator system is a BIG PAIN. One bank serves ground to floor 30 something and another bank services from there to floor 72 - expect long waits of anywhere from 10 to 15 minutes, and when an elevator does arrive, it is probably already full. The restaurants and bars are very nice and even though most of the staff do not speak English, they are very friendly and try very hard to help. I would likely stay there again if ever I return to Panama, which isn't likely at all.

  • Stayed: February 2014, travelled with friends
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Thank Aklak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Coordinadora de Servicio al Cliente at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 April 2014

Thanks Aklak for your review and thanks a lot for choosing the Hard Rock Band. We appreciate the valuable time that you toke for let us know your experience at our stage. The band is really happy to know that you liked the wonderful view of our city that we offer to each of our stars in stage as YOU. Your feedback has been take and practiced on our rehearsals and sound checks. Please have in mind that we will love to have you back soon in stage with us. SAVE THE PLANET

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Reviewed 23 April 2014

Staying at a Hard Rock hotel is a very nice experience... every room and space on it s designed for living a rock star experience... the decoration is excellent, music everywhere makes you feel like in a movie... food and drinks are awesome... the pool has a nice view and the prize you pay is fair for the services you receive. I recommend it a lot!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 24 April 2014

NICE is to read this amazing review from our stage Claudia S! The band is excited to know that you had a wonderful experience at our stage, Please have in mind that we will love to have you back soon with us to have fun once again. TAKE TIME TO BE KIND

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Reviewed 23 April 2014

If you are considering staying here for a holiday break - read this first then think again!
1. Environment - usual Hardrock "ambience" of incessant, loud intrusive rock music in all public spaces and bars.
2. Very little English spoken by many of the staff tasked with supervisory roles or interaction with guests.
3. A big plus point - all staff extremely helpful even if communications are difficult.
4. No maintenance of quality standards in housekeeping in rooms.
5 Usual basic European / American health and safety standards not observed especially in some public areas. Notably the pool area where trip hazards and inappropriate floor coatings (varnished wood around the pool!) are to be found.
6. Plus point - Rooms are all sprinklered.
7. 62 floors serviced by very poor elevator system. Long delays waiting for lifts, indicator lights not working. Emergency stair wells used as storage areas.
8. Some management staff appear to have very little customer service training - certainly not to the standard expected of a hotel of this rating (5*)
9. Rooms - poorly appointed, paper cups with simple coffee machine, no kettle to boil water, very dark with no full lighting facility.
10. Breakfast facility - more akin to that to be found in a budget holiday centre than a 5 star hotel - excellent food though.
11. Probably the most important point - in the event of a fire or other emergency requiring evacuation of the hotel, it is doubtful that the hotel's infrastructure and staff would be able to cope.

Room Tip: Go somewhere else. There are plenty of hotels to chose from. If you must stay here then demand a r...
See more room tips
  • Stayed: March 2014, travelled on business
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Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 23 April 2014

Thanks for choosing the Hard Rock Band Viranna! and for using your valuable time to let us know your review of our amazing stage. Please accept our apologizes from the bottom of our rocker heart and have in mind that we are always on constant sound checks to be a better band each day. We sincerely will love to have you back in stage once again. TAKE TIME TO BE KIND.

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Reviewed 21 April 2014 via mobile

Date: April19-20 room 1717

1. Check in: Felt this guy far more professional and was way more helpful then last time. They upgraded our room to Platinum before I even asked!!!

2. Platinum room: Beautiful room. Awesome balcony. Close enough to hear the pool music from the balcony, far enough to not hear it when inside. The bed is mad comfortable, pillows so soft. There is a fee for using your room phone. Please mention this at the desk. It's not much, but if you live here, calling from your cellphone is cheaper.

3. Channels: There is a channel that shows how to play different songs on the guitar.
*bonus, you can rent a guitar and amp for free with an 800 deposit!

4. Restaurants: Call early for reservations. Go to the buffet on E9 if you want a calmer crowd. Our waiter Victor was incredibly attentive.
Had lunch in Tauro. Really pleasant in the day, I thought it was more for dinner, but was really impressed. Forgot the waitress' name, but she was really professional. For those seeking a 5 start treatment, go there.
Go to Ciao if you want a snack between food hours (all included pack obviously).
Buffet in pool level still a bit hectic. Its more of a strategy issue with the waiters. Chocolate milk could use more chocolate.

5. Bars: Second floor bars will have more locals, and guests on laptops.
Who are U is a really nice bar. First time we went.
Bling, though not my crowd at all, looks really cool. The guards could be more educated. It was holy week, so it had fewer people, manners would of made me feel more welcomed, and stay. The piña coladas are really good.

6. Pool: If you're into crowds, this is your spot. Though I wish there was another pool area more closed off to guests. Locals can take up seats real quick.

7. Elevators: Still an issue! I hopped around going from light to light guessing which elevator was gonna open its doors. This issue affects all guests, so I recommend finding a quick solution.

In the end, I'm very happy with my last stay. The improvements are noticeable.

Stayed: April 2014, travelled with friends
Thank Julio J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 22 April 2014

WOWW, Julio J! Thanks a bunch for this awesome review and for choosing once again the
Hard Rock Band, You are a true celebrity in our world! We truly hope to see you again so we can provide you with yet another unforgettable experience on the stage. TAKE TIME TO BE KIND

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Reviewed 21 April 2014

I was there a few months back (submitted review) and was very disappointed. Thought we would give it another try and were very impressed with the improvements. Hotel and rooms are still beautiful. They put a lot more staff on this trip and were really making an effort. Service was generally fast and attentive. We stayed in the lower floors this time to avoid and the elevator delays and it was much better. In addition they had a staff member in every elevator during peak times to make them more efficient. Food was generally very good. Would not hesitate to stay there again.

  • Stayed: April 2014, travelled as a couple
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Thank Terry147257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 22 April 2014

What a great review of our stage Terry147257! Thanks for choosing the band once again and letting us know that all the daily sound checks and rehearsals that we do are reaching our Stars expectations at the Show Time. The band will love to have you back on stage once again. Please don’t hesitate on getting back in stage with us dear Star. TAKE TIME TO BE KIND

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Reviewed 16 April 2014

We had a thoroughly enjoyable stay. We had great experiences with the staff from check-in to luggage to check-out. We were particularly pleased with the breakfast in the AS2 (12th floor) with quick seating, fast beverage service and great variety of traditional and local fare. Would definitely stay here again!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 17 April 2014

The Hard Rock Band will DEFINITELY love to have you once again in the stage with us dear David B! Thanks for taking your valuable time to write this beautiful review of our stage. The Band is really happy to know that you had great experiences with the staff and the amazing food. TAKE TIME TO BE KIND

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Reviewed 16 April 2014

I was expecting so much more from this hotel. I have stayed at other hard rock hotels but this one miss the mark. These are the following things you should know:
1. Bring Slippers. The rooms do not have carpet and the floor is dirty.
2. Slow internet services and crashes all the time.
3. Poor customer service in all areas
4. Few and slow waters
5. Very dirty windows.
6. Small swimming pool.
Try find some other hotels if you are expecting five stars, not this one.

  • Stayed: April 2014, travelled with family
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2  Thank Gustavo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this reviewResponded 16 April 2014

Dear Hard Rocker Gustavo Z. Thanks for choosing the Hard Rock Band, The band is really sorry to hear all this things that we couldn’t fill the expectations you were expecting. Please accept our apologies from the bottom of our Rocker heart and have in mind that we are always on constant rehearsal to be each day a better band. We will love to have you back soon. SAVE THE PLANET

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Panama Megapolis

Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Panama City
#11 Luxury Hotel in Panama City
Price Range: £100 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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