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“Nice Rooms... Poor Service”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
Cardston, Canada
Level 6 Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice Rooms... Poor Service”
Reviewed 4 May 2014

We really liked our room. It was spacious and clean. We had a lovely view. The rest of the hotel was clean as well. The service however is another story. It was awful (except for the porter... he was great). Check in took far too long and they didn't explain how the elevators worked. You need to swipe your room card before choosing the floor. Thankfully after going up and down a couple times, someone showed us. There are too few elevators for the number of people needing to use them. None of the restaurants were open for supper, despite it being supper time. No one we asked could tell us if there was a restaurant open on site. We ended up ordering room service. It was disgusting. Overcooked chicken fingers that was like chewing rubber and soggy cold fries. My husband's burger was okay. We had breakfast as part of our stay. It was a buffet and there was enough choices and it was delicious.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 May 2014
Thanks Jay H for your exceptional review of our stage. The Hard Rock Band was really happy and great full to have you in stage. We are really glad to know you had to much fun with each part of our stage and also that you ego had a spacious and clean room to rest after each show performed with the band. Please dear STAR have in mind that the band is always on constants sound checks and rehearsals to be each day a better band. This will always be your second home and we are dying to have you back soon. TAKE TIME TO BE KIND.
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5,384 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (387)
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Moscow
Level 4 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 May 2014

Very good located, this hotel is new. Amazing lobby with unique style, huge modern rooms, everything is new and clean. Cool music and decorations. Staff is amazing. The best hotel in Pamana for me. All instalations are new, it has 62 floors. I like it so much.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank ruslan1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 May 2014
WOWW, Thanks for this incredible review of our stage ruslan1213! The Hard Rock Band is really great full to know we are your option number one for your stay at our wonderful city of Panama. We are so glad to know you had such a great time. Please have in mind that we will be waiting for your return to the stage. LOVE ALL, SERVE ALL.
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Panama City, Panama
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2014

Stayed there for a promotion weekend they had going on and the service was not good, we had to ask for the champagne for room service more than 3x. I am assuming its because they were full.

Other than that, I love their spa, massages, pool sessions and the rooftop club on 65th floor has stunning views and good ambience. Amazing addition to the Panama nightlife.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelizzaMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 May 2014
Thanks dear MelizzaMaria for taking your valuable time to let us know your unique review of our stage. The Hard Rock Band is really glad to know you enjoyed our Rock Spa with our amazing massages, Our incredible pool session and our Night Club BITS at the 62nd floor the most high of our stage. Please accept our sincere apologies from the bottom of our rocker heart and have always in mind that the band is always on constants rehearsals to be a better band each day. This will always be your second home, Come back soon dear STAR! LOVE ALL, SERVE ALL.
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Milan, Italy
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2014

Nice hotel, good position, rated 5 stars but expect 4 - in terms of "experience" I expected more - Rooms are quite anonymous, not really Hard Rock style, in my opinion. Elevators are not well synchronized and there's smell of humid in the rooms.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Servie Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 1 May 2014
Thanks Veronica C, for Taking your valuable time to let us know your review. The Hard Rock Band was really happy to have you on the stage. Please accept our sincere apologies from the bottom of our rock heart. Have in mind dear star that the band is always on constants rehearsals taking on consideration each of the reviews given by our stars like you. We will love to have you back soon in a future not too long in our AMAZING stage. LOVE ALL, SERVE ALL.
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alaska
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2014 via mobile

My wife and I stayed at the HardRock Hotel for one night.
It was a weekend night. The hotel check in was very efficient. Our room was large with great view. 44th floor. Never had really hot water.
Bars and restaurants were what we expected in terms of prices and quality. There was good live entertainment. We had a great evening. The bed in our room was the best we had in Panama.

Stayed April 2014, travelled as a couple
Helpful?
Thank chubdriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 1 May 2014
WOW!! Thanks chubdriver for charring your amazing experience with The Hard Rock Band. The band was really happy to have you booth at our wonderful stage. It’s great to know you loved the view of our incredible Panama City plus the service given by our hard rockers to each of our stars. WE are literary dying for have you back in the stage with your unique rocker spirit! LOVE ALL, SERVE ALL
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NYC, NY
Level 6 Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 28 April 2014

I read previous reviews and the best tip was to ask for a room in the low 40s. Elevator banks go from 1-39 and then from 40-62. Getting a room in the low 40s will enable you to get to your room quickly after a day outside the hotel. The Soy restaurants was ok, nothing great, but quiet so if u want a quiet dinner meeting it is fine. It was a bit of a pain to walk to the convention several times a day for meetings, but at least it was a way to get some exercise. I signed up as a VIP and had turn down service nightly with a clean bathrobe placed in my room. Housekeeping did a good job. My hair blower outlet in the bathroom didn't work and the guy who came to fix it could not. Also, the AC was either blowing so cold that I froze, or if I turned it down it made the room very hot and humid. So i decided to keep the room cold and sleep with a sweatshirt. So aside from blow drying my hair in the bedroom area every morning, I had a pleasant stay.Bathroom lighting could be brighter too, was hard to put make up on.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShariNyc_Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 29 April 2014
Thanks for taking your valuable time to let us know your review, ShariNyc_Ny! The Hard Rock Band is very pleasant to read this amazing words. Also have in mind that the band is always on constants sound checks and rehearsals taking in practice all of the reviews from our stars like YOU. We will love to have you back soon dear star. LOVE ALL, SERVE ALL.
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Panama City
1 review
Reviewed 27 April 2014

I missed a connecting flight on my way to Panama resulting in a no show at the hotel. When I contacted the Reservations department of the Hard Rock Hotel I made contact with Amarilys Caballero, who was thoroughly professional and compassionate to my situation. She allowed me to reschedule my stay which really impressed me. I am grateful to the hotel for doing this. It has also significantly increased my likelihood of staying at the hotel again. The hotel itself rocks. I really enjoyed the old school music videos played in the rooms. The rooms are enormous and the beds are super comfy. But for us the customer orientated reservastion's agent was the difference between an "excellent" and "very good" experience.

See ya soon,
Martin.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 28 April 2014
Thanks for your review Martin B! The Hard Rock Band always goes the extra mile to do anything for our STARS like you. It was really important to have you in the stage with us and we really liked to had you in it. We will love to have you back soon dear star. ALL IS ONE.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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