I had a three night trip at Panama staying at the Hard Rock Megapolis and I feel cheated and did not receive the quality of service I expected.
All Inclusive - The all inclusive package is a rip-off that has limited food and drinks, there is a limited menu for all inclusive and an open menu for food for pay, same for drinks. Terrible.
Descorche - At the steakhouse dining, we brought in two bottles of wine to drink with our meal, the dinner did not let us open the bottles unless we would pay $100 usd for each claiming that the for pay bottle menu had these bottles, we saw the menu and it was a lie. Terrible.
Room Service - food is not only not included in this service, they simply do not answer if you try to order - we wanted to buy food at 00:30 and not only did they not answer, we went to the lobby and they did not assist us there either and we couldn't order. Terrible.
Elevators - The hotel does not have enough elevators to service the amount of people it hosts. There are always lines to get in the elevators which sometimes arrive full and they take a very long time to arrive.
Employee Service - overall service of the waiters, counter people, and security guys is terrible. Waiters are very slow, do not write down orders so they have to be told 2-3 times, and they are not attentive to what you need. They even said they don't offer catchup at the M1 dinner. Security guys are very up polite. Counter people are never in a rush to help. Concierge cannot even change a hotel restaurant reservation from 8 to 9 even if the restaurant is not full. Terrible.
Invites - the hotel will make you pay 100 used + tax to allow you to bring friends into the hotel. They claim it's for security, but in reality, they are looking for extra income. Even if you just want to have friends over to the bar or restaurant they will force this. Any other hotel does not do this. Terrible.
Hope this helps other fellow travelers, for me, had I known this beforehand I would never had stayed in this hotel. It's a rip-off.
- Official Description (provided by the hotel):
- One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel Panama Megapolis Panama City