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“Bad service and place”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
Monterrey, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad service and place”
Reviewed 2 June 2014

I had a three night trip at Panama staying at the Hard Rock Megapolis and I feel cheated and did not receive the quality of service I expected.

All Inclusive - The all inclusive package is a rip-off that has limited food and drinks, there is a limited menu for all inclusive and an open menu for food for pay, same for drinks. Terrible.

Descorche - At the steakhouse dining, we brought in two bottles of wine to drink with our meal, the dinner did not let us open the bottles unless we would pay $100 usd for each claiming that the for pay bottle menu had these bottles, we saw the menu and it was a lie. Terrible.

Room Service - food is not only not included in this service, they simply do not answer if you try to order - we wanted to buy food at 00:30 and not only did they not answer, we went to the lobby and they did not assist us there either and we couldn't order. Terrible.

Elevators - The hotel does not have enough elevators to service the amount of people it hosts. There are always lines to get in the elevators which sometimes arrive full and they take a very long time to arrive.

Employee Service - overall service of the waiters, counter people, and security guys is terrible. Waiters are very slow, do not write down orders so they have to be told 2-3 times, and they are not attentive to what you need. They even said they don't offer catchup at the M1 dinner. Security guys are very up polite. Counter people are never in a rush to help. Concierge cannot even change a hotel restaurant reservation from 8 to 9 even if the restaurant is not full. Terrible.

Invites - the hotel will make you pay 100 used + tax to allow you to bring friends into the hotel. They claim it's for security, but in reality, they are looking for extra income. Even if you just want to have friends over to the bar or restaurant they will force this. Any other hotel does not do this. Terrible.

Hope this helps other fellow travelers, for me, had I known this beforehand I would never had stayed in this hotel. It's a rip-off.

Room Tip: Go to the Trump hotel.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llovcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 June 2014
Thanks for your review, please find in your inbox an special letter. LOVE ALL , SERVE ALL.
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Rating summary
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Round Rock, Texas
Level 4 Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 June 2014

I stayed in this hotel in 2013 (July) and am finally getting around to writing a review. I picked this hotel based on location/age, etc. and had high expectations.

When I arrived, the lobby and hotel were amazing from a 'buzz' type of atmosphere. I checked in and couldn't figure out the elevator buttons. (I know it seems simple, but they don't have a simple "L", or "1" for lobby).

Get in my room and the AC unit doesn't work. The rooms have tile floors and mine had a solid glaze of water due to the humidity. I called the front desk and was routed to maintenance. 20 minutes later I called the front desk again and they had no knowledge of my call (don't speak English well here). This room did have a balcony which was enclosed in glass basically and really not a nice balcony. I finally went to the front desk and demanded a new room after waiting for an hour.

My new room was on the 55th floor and the AC worked! This room had the most amazing balcony and view I have ever seen!!!! (It was a waist high glass wall and on a corner. WOW.. Simply Wow!! HOWEVER, the room was a very long narrow room with much wasted space (would have been nice with furniture in this empty space). My only complaint was the moisture in the room. Every night I went to bed with damp sheets. Overall nice, clean, modern room, but very cold/stark decorations. I will not be staying here again.

Pros - Connected to the shopping mall which makes getting anything you need very easy!!
- Buffet was Amazing!!! Great Breakfast
- Restaurants were plentiful and bars were great

Cons - Cold atmosphere in the rooms
- Staff doesn't speak English very well (this may have changed but I had communication problems and I can speak some Spanish)

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BradM228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 3 June 2014
Thanks dear BradM228 for your review! It had been a while ago since your last stay with the band. We have been in multiple sound checks and rehearsals , improving our Rock and Roll service. We would love to have you back soon dear Rock Star. LOVE ALL, SERVE ALL.
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Quito, Ecuador
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

Apart from being a Very Very Very COOL looking hotel, here is my experience....
-I went there with friends for the weekend (we used RockStar-suites & twin rooms). the keys for the room didn't work and we had to go three time to the front desk to try to convince them that we are not dumb and that there was a problem with the lock itself.
-As we were in the elevator, a lady was complaining that there is no illumination for her to dress/make-up and it is TRUE; the room are super DARK and there is a mirror to get dressed in which i had to use my phone's flashlight to see myself.
-The POOL area is terrible, 2 from the 4-5 hot tubs were operating and you can only fit 4 people on each.
-The all-inclusive plan is almost a not-inclusive plan; beware that drinks are not included in any of the CLUBS from the hotel.
-FOOOD(ok) & DRINKS take forever to come, specially in the pool.
-Finally it is always LOUD; there is no acoustic planning at all, sound bounces in every surface and since they want to have a rocker style the volume is high and every area becomes annoying.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FMR301184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 30 May 2014
Dear FMR301184, thanks for charring your review! The Hard Rock Band was really happy to have your wonderful rocker presence at the stage nonetheless now we are really sad, because you didn’t saw all the efforts of our daily rehearsals and sound checks. Our Room Keys sometimes have problem since they are programed by a magnet system, However our Guest Service Team will always be available for reach each one of our Stars like you when this happens. The Rooms as The Music in all the stage is designed and programed with a rock star style by our Vibe Manager certified by The Hard Rock Band. Certainly, you can have your drinks of the Inclusive Plan in any of our 9 Bars, for administrations purposes we don’t have Inclusive Drinks in the night clubs. Please have in mind dear star that our Hard Rockers always wants to go a mile extra and no matter in what, We want all to be perfect. That’s the reason why we take our valuable time to prepare each plate and drink with a Rock and Roll style. Again, thanks for your review. We would love to have you back soon on the stage. ALL IS ONE
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Fort Lauderdale, Florida
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 May 2014

I normally stay at other hotels in Panama and was really impressed when stayed here. new hotel, service was good... room is great, gym is amazing and you can even have a Fender guitar delivered to your room...

Helpful?
2 Thank marlonfl
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 29 May 2014
Thanks marlonfl, for this review! We were amazed with your presence at the stage, It’s wonderful to know that a true Hard Rock Fan was performing our Fender Guitars with the band. We would love to have you back soon dear Star. LOVE ALL, SERVE ALL.
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

What to say , Hard Rock if one of the best hotels in Panama

Room is large
Food is very good , there is several different restaurants on 3 floors
big swimming pool with ocean view
discotheque
wifi is in all hotel and good velocity
on weekends they have discounts and room could be from 120 to 140 USD with breakfast included

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ante V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Coordinadora de Servicio al Cliente at Hard Rock Hotel Panama Megapolis, responded to this review, 29 May 2014
Dear Hard Rocker, Ante V! WHAT TO SAY?? It was totally awesome to have you in the stage with The Hard Rock Band. Thanks for sharing your review. We would love to have you back soon on stage. SAVE THE PLANET.
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Campinas, SP
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014 via mobile

The hotel seems brand new, our room was awesome, the breakfast was very good. Didn't like the gym and the casino wasn't good at all. Recommend to young people who's looking somewhere in the middle of Panama City and also wanna party and rest! Also needs to improve transportation from and to the airport (we pay 30 bucks for a taxi company and the hotel offers the same kind of transportation for 45)

Stayed May 2014, travelled as a couple
Helpful?
Thank gcampag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 26 May 2014
Thanks gcampag for taking your valuable time to let us know your review of our stage! The Hard Rock Band was amazed with your unique rock style presence during your stay with us. We are really happy to know you enjoyed the stay with each of our different activities and places inside, Each of them designed with a unique rock vibe for each and every Star like YOU that are on stage. Once again thanks for your kind comments about the transportation, we will pass them to our Administration Department. Please have in mind that we would love to have you back soon in the stage. ALL IS ONE
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Buenos Aires
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

Worst staff....worst service....
large buiding
If you want ot come and party in Panama... this is not the place to come
Room are OK... but not wrth the effort
Still cant figure out the elevators... whats wrong with this???????? Who thought about it? It can take you 15 minutes to go from room 28 to the bar on 62... and changing twice at least

Room Tip: no presidential suite... best you can get is a 2 bedrooms... one larger than the other
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmarcote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 26 May 2014
Thanks mmarcote for taking your valuable time to let us know your kind comments of your last stay at our stage. Hard Rock Hotel Panama Megapolis counts with 2 of the most amazing and popular nightclubs in all Panama city such as: BITS on the 62nd Floor with a magnificent view of the city and Bling at AS1 Floor. Each one of our rooms are designed with a rock style vibe and counts with our comfortable beds “SLEEP AS A ROCK STAR” were the ego of each of our stars in stage like YOU can rest after the show. The band is really sorry for the inconveniences that you had with the elevators, please have in mind that for better management we have 2 towers, Tower A at the right hand that goes from the floor 40 to the 62 and Tower B at left hand that goes from floor 15 to the 39. Both of them also goes to the social areas. In fact we don’t count with a presidential suite nonetheless we have our Magnificent Rock Star Suites Platinum which are the more Bigger ones in all the hotel. Once again thanks for your unique review. LOVE ALL, SERVE ALL.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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