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“Platinum Suite Amazing Amazing!!”

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Hard Rock Hotel Panama Megapolis
Ranked #16 of 117 Hotels in Panama City
Certificate of Excellence
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Platinum Suite Amazing Amazing!!”
5 of 5 bubbles Reviewed 12 June 2014 via mobile

I know it took me a while to post a review for this hotel but its one I can never forget. This hotel is the definition of fun and excitement.

With access to many amenities, great food, drinks, shopping and activities...it was truly spectacular. I was so energized and relaxed with an abundance to do and experience while in Panama City.

I absolutely enjoyed the platinum suite and the service was first class. The staff was on point and so helpful. The car services and limos were garnished with a touch of elegance.

The movie theaters, mall access and roof top jacuzzis did it for me. Champagne and ambiance... So majestic.

And the best chicken wings ever!

Thank you Hard Rock Megapolis Panama. *****

Stayed July 2013, travelled solo
Helpful?
1 Thank Virgin-TravelBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 13 June 2014
MAJESTIC is to read such an amazing review from your experience, Virgin-TravelBuddy. The Hard Rock Hotel Panama Megapolis Band is so happy to know you had a great time in the stage with each one of our activities and attractions like our bridge at the M1 Floor which connects with Multicentro Mall, Our comfortable rooms each one with a unique view of Panama City and the Rock and Roll Service Provided by our Hard Rockers. Thanks to you for choosing our stage!! We would love to have you back soon again. ALL IS ONE.
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5,263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
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Bogota, Colombia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

this hotel has an excellent view, to the ocean, wonderful restaurants and gorgeous rooms. it is very nice to take a look of the city from the window. it is quite big, thats why the guest could be considered like a number

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank luzmac46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 10 June 2014
Thanks Luzmac46, for taking your valuable time to let us know your wonderful experience at our stage. We are really happy to know you enjoyed the excellent view, our wonderful restaurants and the gorgeous rooms. We would love to have you once again in the stage. LOVE ALL, SERVE ALL.
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On the Road!
Level Contributor
218 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

Oh what a view from the top. Was a really cool bar and packed on weekends. Typical Hard rock with super memorabilia in a huge complex right next to the mall. 1600 rooms I think and when crowded it's rocking!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shadowhider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 9 June 2014
What a ROCKING review, Shadowhider! Thanks for sharing with The Hard Rock Band your experience. We would definitely love to have you once again. LOVE ALL, SERVE ALL.
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Madrid, Spain
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 4 June 2014

Terrible service, never felt welcome at all. An expensive hotel for everyone. Really sucked. Front desk, waitors and general staff lazy, rude and nasty. You could go to the hotel withlut being a guest.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Danielgr20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 June 2014
Thanks for your kind comments from your stay with The Hard Rock Band, Danielgr20! We are really sad to hear you didn’t have such a great time with the band on each performance. Our band always on contestants rehearsals and sound checks to be each day a better band on giving that unique service with that Rock and Roll attitude that makes our Hotel the best of Panama City. Once again thanks for your review. Nonetheless dear STAR we would definitely love to have you once again on stage, to regain your trust. LOVE ALL, SERVE ALL.
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Tampa, Florida
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

This property was located in the heart of Panama City with a spectacular city view! Room 4708 was the perfect touch of luxury. A two-bedroom suite, with a living room, mini fridge, each room had its own a/c adjuster and of course, the best view of downtown. Service was excellent; housekeeping did a great job keeping this suite to its standards. Guest services was knowledge of the area; pool could be headed for their raining season when temperature drops and the casino.. well it needs much improvement. Breakfast buffet was excellent with a variation of American and Latin American options. SPA was the part that I really enjoyed the most. Ended up booking to service for two days, I accomplish what I was looking for in Panama relaxation with great service.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlaJ1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 June 2014
The Hard Rock Band is speechless with such an AMAZING review, CarlaJ1977! Thanks for choosing The Hard Rock Band as your first option during your relaxed days in Panama and for charring this kind review of your wonderful stay at our stage. We are really happy to know you enjoyed each part of our stage since the room were each of our stars in stage like you can rest with a rock style vibe, the excellent service provided by each one of our hard rockers making your stay a unique experience and your favorite part, our sweet treatments with Rock and Roll in the Rock Spa!! Thanks once again for this review. We would LOVE to have you back soon. LOVE ALL, SERVE ALL.
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Monterrey, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 June 2014

I had a three night trip at Panama staying at the Hard Rock Megapolis and I feel cheated and did not receive the quality of service I expected.

All Inclusive - The all inclusive package is a rip-off that has limited food and drinks, there is a limited menu for all inclusive and an open menu for food for pay, same for drinks. Terrible.

Descorche - At the steakhouse dining, we brought in two bottles of wine to drink with our meal, the dinner did not let us open the bottles unless we would pay $100 usd for each claiming that the for pay bottle menu had these bottles, we saw the menu and it was a lie. Terrible.

Room Service - food is not only not included in this service, they simply do not answer if you try to order - we wanted to buy food at 00:30 and not only did they not answer, we went to the lobby and they did not assist us there either and we couldn't order. Terrible.

Elevators - The hotel does not have enough elevators to service the amount of people it hosts. There are always lines to get in the elevators which sometimes arrive full and they take a very long time to arrive.

Employee Service - overall service of the waiters, counter people, and security guys is terrible. Waiters are very slow, do not write down orders so they have to be told 2-3 times, and they are not attentive to what you need. They even said they don't offer catchup at the M1 dinner. Security guys are very up polite. Counter people are never in a rush to help. Concierge cannot even change a hotel restaurant reservation from 8 to 9 even if the restaurant is not full. Terrible.

Invites - the hotel will make you pay 100 used + tax to allow you to bring friends into the hotel. They claim it's for security, but in reality, they are looking for extra income. Even if you just want to have friends over to the bar or restaurant they will force this. Any other hotel does not do this. Terrible.

Hope this helps other fellow travelers, for me, had I known this beforehand I would never had stayed in this hotel. It's a rip-off.

Room Tip: Go to the Trump hotel.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llovcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 5 June 2014
Thanks for your review, please find in your inbox an special letter. LOVE ALL , SERVE ALL.
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Round Rock, Texas
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

I stayed in this hotel in 2013 (July) and am finally getting around to writing a review. I picked this hotel based on location/age, etc. and had high expectations.

When I arrived, the lobby and hotel were amazing from a 'buzz' type of atmosphere. I checked in and couldn't figure out the elevator buttons. (I know it seems simple, but they don't have a simple "L", or "1" for lobby).

Get in my room and the AC unit doesn't work. The rooms have tile floors and mine had a solid glaze of water due to the humidity. I called the front desk and was routed to maintenance. 20 minutes later I called the front desk again and they had no knowledge of my call (don't speak English well here). This room did have a balcony which was enclosed in glass basically and really not a nice balcony. I finally went to the front desk and demanded a new room after waiting for an hour.

My new room was on the 55th floor and the AC worked! This room had the most amazing balcony and view I have ever seen!!!! (It was a waist high glass wall and on a corner. WOW.. Simply Wow!! HOWEVER, the room was a very long narrow room with much wasted space (would have been nice with furniture in this empty space). My only complaint was the moisture in the room. Every night I went to bed with damp sheets. Overall nice, clean, modern room, but very cold/stark decorations. I will not be staying here again.

Pros - Connected to the shopping mall which makes getting anything you need very easy!!
- Buffet was Amazing!!! Great Breakfast
- Restaurants were plentiful and bars were great

Cons - Cold atmosphere in the rooms
- Staff doesn't speak English very well (this may have changed but I had communication problems and I can speak some Spanish)

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BradM228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 3 June 2014
Thanks dear BradM228 for your review! It had been a while ago since your last stay with the band. We have been in multiple sound checks and rehearsals , improving our Rock and Roll service. We would love to have you back soon dear Rock Star. LOVE ALL, SERVE ALL.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Panama City
#13 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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