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“Water pipe broke = Hotel room became a new pool”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Water pipe broke = Hotel room became a new pool”
Reviewed 25 June 2014

We had one of the most expensive suites in the hotel (platinum), and one day the hot water line/pipe in 1 of the bathrooms suddenly broke, and we only noticed about an hour later when both bedrooms and the living room of our suite were under transformed into a pool and the clothes were floating in it.
A technician came to see whats up and after he made a few phone calls, we were told we were gonna get a different room and all our clothes were gonna get cleaned for free. We only had to put it all in bags. Luckily no electrical equipment got wet, but 1 non-rigid bag got all wet with everything inside it and clothes we had lying all over our suite got all wet (incl. new clothes we had just bought.)
We made bags with clothes for the hotel to wash, which were given back about an hour later saying we needed to fill out the laundry form, so no clothes could get lost.
We were very busy (visiting the canal and other stuff) the next few days, so it took us 2-3 days to bring the dirty clothes to laundry again.
When I gave the clothes, we got a phone call saying that the hotel wouldn't pay for the laundry, as it wasn't a "hotel service", but instead an external service.
We were instead offered a LATE CHECKOUT (LOL!) and after complaining and saying it wasn't our fault that the room was faulty, we were given the option to get a 10% discount for 1 night. (Let me add that we were paying about 375 USD/night for this suite were we were staying for 8 nights! 38 USD discount wouldn't cover half of the laundry service!) We warned the hotel that if they wouldn't clean our clothes, we would leave. (It would have cost them peanuts to clean it for us.)
Eventually, they wouldn't budge, so we left. They refunded the night I had prepaid, plus all the tips I had given to the staff. It's sad how they just let clients go like that.
While checking out, I was offered to check back in at a reduced rate, but I had already booked with another hotel. Too little too late. (And as it turned out... I went to a drycleaner myself later that day, and it only cost me 27 USD.....)

Room Tip: Book a different hotel instead, if you can. If you can't, go for top floors. Also, don't ta...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RexESP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 26 June 2014
Dear RexESP, Thanks for thaking your valuable time to let us know your report. Please find in your inbox a private message. TAKE TIME TO BE KIND.
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Trinidad
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

I would like to say it was my first time and trust me it felt like home and coming to panama i stayed at alot of hotels before but this is the one i would always stay there from now on,,,also one of the bell guys cant remember his name but i would get it he was the best he showed me everything and explained everything he knows that hotel inside out also was very alert when i was leaving to bring my bags outside before i even told him because he remembered my friend from 2 days before and he noticed the car it was a super experience and my platinum ocean view suite with balcony was sweet,,,,So hard Rock thanks again you have a customer for life,,,,,,

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Donny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 25 June 2014
WELCOME TO THE FAMILY!! Dear Donny B, The Hard Rock Band was so excited to have had your unique rock star presence at the stage. We are really glad to know you enjoyed each centimeter of the stage and the rock star service provided by each one of our hard rockers. We are anxious to have you back on stage, please come back soon. Once again thanks for your unique review. TAKE TIME TO BE KIND.
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Sacramento, CA
Level 6 Contributor
110 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 19 June 2014

I will NEVER step foot in this hotel ever again. As CEO for a large travel company, I am issuing a directive to immediately stop selling any Hard Rock Hotels until a formal apology is made. I was punished this evening for having a beautiful wife. I had to show proof before I could enter the elevator to my room. The security was claiming she was a prostitue that I was trying to bring back. We were dressed normal too. All night we had been up and down and out in about. Never was an issue. No apology. Nothing. The manager hung up on me. What a disgusting feeling. You RUINED my whole trip Hard Rock.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Ariktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 20 June 2014
Dear Ariktravel, Thank you very much for reviewing your experience at our Hard Rock Hotel Panama Megapolis. We deeply regret your last night of stay was not as expected, nonetheless we did call your room after the incident to clarify the situation, and unfortunately while talking to you on the phone we were not allowed to shed light on our Guests in House policy. Luckily, your wife was so kind to converse with us on the telephone and we had the opportunity to present our sincerest apologies for the misunderstanding. Kindly notice that at no point it was our intention to bother or cause any inconvenience to our beloved guests. We would have loved to explain to you last night, as we did to your wife subsequently on the telephone that every day for security purposes we engage our guests in house to confirm stays and access to social areas and rooms. We hope you kindly understand that this is a standard procedure to keep each one of our guests and visitors safe. We are really grateful to be given the chance to speak with your wife after talking to you, and once again we would like to reiterate our commitment to serve, respect and make each of our guests’ stays the most comfortable Rock ‘n’ Roll experience. We would love to get in touch with you, therefore kindly find in your inbox a private message from our Management. LOVE ALL, SERVE ALL
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Porto Alegre, RS
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 June 2014

it was great ,the hotel is excellent,the suites are wonderful,the view is gorgeous,the pool is something,the breakfast is delicious and the people are very kind,and Panam is such a nice place to visit I recomend

Room Tip: I was on the 38th floor with the view to the F&F tower best view
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank monicapradosoalheiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 20 June 2014
Thanks Monicapradosoalhheiro for sharing your review with The Hard Rock Band. We were really happy to have you in the stage performing and having so much fun with your unique rock star presence. We would adore to have you back soon in the stage. Once again thanks for sharing your experience. ALL IS ONE.
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Mexico City, Mexico
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2014 via mobile

the rooms have a great view, location is good, the lobby is too dark and there is no quiet section of the public spaces in the hotel...too loud all the time.
staff is pleasant.
the elevators are a disaster, it can take up to five minutes for one to arrive and you're lucky if it's not full .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 20 June 2014
Thanks Sarita K, for taking your valuable time to share your kind comments from your last stay.We are really happy to know you liked the great view of Panama City and our location. Each part of our Majestic Stage from lobby to each room is designed with a rock star style by our Vibe Manager who is Internationally certified by The Hard Rock Brand. We are really sad to know you didn’t enjoy the Hard Rock style nonetheless we have a Business Center area in the M1 Floor which counts with a peaceful living room as the same that on the AS3 Floor we have a healthy area were you can find the Juice Bar Room and The Rock Spa, both of them have a relax rock star vibe. Once again thanks for your comments, we will pass them to our Vibe Manager. Please have in mind that we would love to have you once again in the stage performing with the band. ALL IS ONE.
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Bogota, Colombia
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 June 2014

I stayed at this hotel and the experience is amazing. Every detail of the hotel give you a hard rock experience.

Rooms are new, clean and comfortable.

The hotel have several restaurants, bars, discos, the roof top of the hotel is amazing, it has an amazing view.

If you are going to Panama this is the best hotel where you can stay.

Room Tip: Ask for a high floor since the view is amazing
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Juan David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 18 June 2014
THANKS!! Juan David D, for choosing The Hard Rock Hotel Panama Megapolis Band as your first option during your stay in Panama City. We were thrilled with your amazing Rock Star Presence during your stay. We would be preparing the stage for your soon return dear Star. ALL IS ONE.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2014

I had a layover in Panama. Aside from missing the entrance (you have to be very careful since the street entrance is sort of hidden), my experience in this hotel was excellent. Service was great, food was good. Rooms were spectacular, internet was lightning fast. Only one thing missing, they did not have Hard Rock glasses for sale.

Room Tip: Ask for a high floor you will get a spectacular view of the city skyline and the sea.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halliod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, 18 June 2014
Thanks dear Halliod, for this AMAZING review! The Hard Rock Hotel Panama Band is really happy to know you had such a great time during your stay in the stage with each activities, our great service provided by each one of our hard rockers, the delicious food and the facilities of the internet service all around the stage. We would definitely LOVE to have you back soon in the stage. Once again thanks for your review. ALL IS ONE.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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