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“How Disappointing”

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Marriott Executive Apartments Panama City, Finisterre
Ranked #51 of 114 Hotels in Panama City
Certificate of Excellence
Asheville, North Carolina
Level 5 Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“How Disappointing”
Reviewed 19 February 2014

We had a 2 bedroom, 2 bath suite for the 3 of us. The room was well appointed but this hotel is really meant for long term stays and not the sight seer. The restaurant was atrocious with unbelievably bad service. There is no concierge. When asking the (non-English speaking) front desk for directions you practically have to beg for a printed out map. Wake up calls were late so bring your own alarm. Yes, there is a kitchen but you have to request utensils. The maid service was perfunctory and the gym mediocre. If you are there on business for a month and speak spanish this is the place for you. If not, go somewhere else.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenisseatMEA, Manager at Marriott Executive Apartments Panama City, Finisterre, responded to this review, 20 February 2014
Dear Mr. John W
Thank you for taking the time to complete this review about your experience at the Marriott Executive Apartments Panama City, Finisterre.
Please accept our sincere apologies for the service inconveniences you may have experienced, we take pride in ensuring our guest’s satisfaction and unfortunately, we did not meet your expectations.
Marriott Executive Apartments Panama City Finisterre is a limited services hotel designed for long stay business travelers. Our apartments offer soundproof windows, desk, hair dryer, Room service from 7am-23pm, & laptop safe. Complimentary on-site parking. Guest Rooms have fully equipped kitchens, stove, fridge, microwave, odor extractor, coffeemaker, pans and pots for cooking. Utensils as: plates, glasses, cups and silverware are also available in the room.
Enjoy cable TV, two phone lines & alarm clocks with iPod adapter. Loft & one- or two-bedroom apartments available with two sofa beds to accommodate families. We also provide complimentary WI-FI Internet access.
We appreciate your feedback. Our goal is to address the service issue you have experienced and ensure an exceptional experience for our residents.
Denisse@MEA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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274 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
United States
Level 6 Contributor
131 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 February 2014

Wow I just LOVE this product. Super duper nice rooms with kitchens, office space, a sort of studio loft. Bright and airy.

Always ask how much before you get in a taxi. If the taxi is a hotel car they will charge more but you are more certain to get where you're going and you will have a familiar face. Def. good if you don't speak Spanish. If you know where you're going (or at least, have a good idea on the map and can speak some Spanish) then by all means take a local taxi. They use the 389 taxi which is fine. He charged me $5 for a place that I was told was $10 by a reception person, and the hotel wanted $18 to go to.

There is an awesome supermarket named Riba Smith nearby - 3-4 blocks away. Warning or good thing: it's just like a US store. ALL your brands. Pepperidge Farm, Nabisco, etc. Hardly any local stuff. Wine and beer from the states. So if you want a more local experience go elsewhere. But it's nice to have snacks with the full-sized fridge in the room :-)

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MsMMiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longmont, Colorado
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2014

This place is a great place. I can't say enough about the staff-- from the front desk, cleaning and kitchen staff- they are all wonderful. The place is clean and ideal for people needing short or long term accommodations. The work out room is great as is the breakfast and pool areas.

One thing is that families stay and kids can be loud. If you are not with kids, you might ask for a room away from kids.

I can't say enough good things about he great staff.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayF001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenisseatMEA, Manager at Marriott Executive Apartments Panama City, Finisterre, responded to this review, 20 February 2014
Dear RayF001
It is a pleasure for us to know that your stay with us was satisfactory.
We appreciated the time that you have taken to complete this review with your valuable feedback. Thank you for staying at the Marriott Executive Apartments Panama City -Finisterre, hope to have you back soon!
Denisse@MEA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 6 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 January 2014

I stayed a week and from the moment I stepped in the door, I felt like a valued client. The front desk staff were both informative and friendly. They had a wealth of local knowledge which saved me considerable time. The rooms had exquisite beddiing and pillows, with the mattress being very comfortable. The housekeeping department was very efficient and always had fresh linens everyday. The pool area was spacious, and the water cool and refreshing which was a great relief to the sweltering heat.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CanadianaJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2014

We recently stayed a week at this hotel. Upon arrival we were greeted warmly and with friendly smiles. Receptionists spoke English competently and checked us in promptly. Alexandro was enthusiastic and very helpful. Our suite was clean, modern and comfortable. A few things were missing...spoons, hair-dryer, safe. We made a call to the front desk and within minutes we had service people at our door providing us with whatever we needed. Hotel staff were super friendly. Maids did not speak English but made every effort to understand our broken Spanish. The bed was great...soft sheets, good mattress and comfy pillows. Pool was lovely...shady in the morning and sunny in the afternoon. The hotel is located in a quiet part of the neighbourhood within a short walking distance to many shops and restaurants. Only recommendation would be to improve the gym. Would stay here again in a heart-beat!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank addy_c163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami,florida
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 January 2014

We enjoyed staying in apartments. The staff was helpful and we loved the omelet bar at breakfast.. This Marriott was just a few blocks further away from the casino than the other Marriott and the restaurants, but if you are taking a taxi it won't matter. The church bells woke us up, so if you are a light sleeper you should ask for a room on the other side. Hotel clean and a good value especially if breakfast is included. We also stayed at the other nearby Marriott which had a much nicer gym, if that is important to you.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lawjean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellaire, Texas
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 December 2013 via mobile

Beautiful hotel in a great location but the front desk staff are not accommodating! We booked and prepaid through Expedia. When we checked in we had to argue with the front desk staff over the breakfast being included in the Expedia rate for over 30 minutes. Showed 3 proofs and still argued. This morning at check out they tried to charge us for the prepaid room.

Stayed December 2013, travelled with family
Helpful?
1 Thank Dena4814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott Executive Apartments Panama City, Finisterre

Property: Marriott Executive Apartments Panama City, Finisterre
Address: Calle Colombia Y Ave., 3RA A Sur | Bella Vista, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marriott Executive Apartments Panama City, Finisterre 4*
Number of rooms: 126
Official Description (provided by the hotel):
Marriott Executive Apartments Panama City, Finisterre offers spacious luxury apartments in the heart of Panama City’s financial district. Quality and elegance combine to create the ideal setting, whether staying for just one night or a whole month. Both business and leisure travelers will feel at home at this Marriott hotel in Panama, offering loft and one or two-bedroom apartments with separate living, sleeping, dining, and work areas. Enjoy the convenience of complete kitchen, complimentary high-speed Internet, an executive desk, and soundproof thermo-acoustic windows. Relax with a cocktail at the outdoor pool, overlooking the ocean, or spend an evening with fine wine and fusion fare at Adegas restaurant. This Panama hotel is conveniently located in Bella Vista district near dining, shopping, and attractions, including the Casco Viejo (Old City) and The Panama Canal. The hotel also offers four meeting rooms and an outdoor venue that’s ideal for corporate functions, social events or meetings in Panama. ... more   less 
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Marriott Executive Apartments Panama City, Finisterre

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