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“OK, but just OK”

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Panama Marriott Hotel
Ranked #16 of 113 Hotels in Panama City
Certificate of Excellence
Brooklyn
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“OK, but just OK”
Reviewed 19 March 2014

Tucked away in a location that is difficult to get to given the one way system, this hotel was clean and fine, but with nothing to make it stand out. The restaurant is currently closed for renovation. A few little niggles; one day our room was not made up, the card operated door lock was tricky and the cards demagnetized easily, the message light on the phone could not be extinguished our entire 10 day stay. But overall our stay was pleasant enough. I just imagine there must be better choices at the price. (The Bristol around the corner looked nice.)

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BtheBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 20 March 2014
Thank you for your feedback.

I offer my sincere apologies for the issues that you encountered during your stay.
We have shared your comments with our engineering and housekeeping staff so that we can improve for future customers.

Please contact me directly for future assistance when travelling to Panama.

Warm regards,
Elzebir Villarreal
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
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English first
Vienna, Virginia
Level Contributor
120 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 18 March 2014

The staff at this hotel is outstanding. We had a very small issue during our stay and the gm addressed it in an amazing manner. Every person we came in contact with was friendly and had a positive attitude. We felt very safe in this hotel. The hotel was convenient for all of our sightseeing.I will definately return to the Marriott in our future stays in Panama.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JAR59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 26 March 2014
Dear JAR59,

We are extremely happy that you had a pleasant stay.
We will share you kind words with our hotel staff.
Come back soon!

Warm regards,
Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerland, Canada
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 March 2014

I recently spent five nights at the Panama Marriott. I had a great stay. I was immediately recognized as a Platinum member of Marriott rewards and upgraded to an executive room even though this was an award stay.The room was large and well laid out. Housekeeping was prompt and very efficient. Fresh flowers in the bathroom was a nice touch. The hotel was very quiet. Staff were very friendly and helpful. The executive lounge was exceptional with a great breakfast and incredible evening snacks. The staff in Champion's bar mixed great drinks. The Deli in the lobby was a good source for coffee and pastries. I found the area around the hotel very safe with good access to shops and restaurants. I used the hotel as a base for day trips around Panama and was able to relax in the evenings when I returned and get a good nights sleep before setting off again in the morning.

  • Stayed March 2014, travelled solo
    • Value
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Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 19 March 2014
We appreciate you for taking the time to rate the Panama Marriott Hotel.
We value your loyalty to Marriott and we are very glad that you enjoyed your visit.
We will share your kind words with our hotel staff.
Our guests do love our executive lounge with the ample breakfast and the evening snacks.

Thanks again for your excellent review.
If your travels bring you back to Panama please contact me directly for any assistance.

Kind Regards,

Elzebir Villarreal
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 March 2014

We stayed here in December of 2013. The staff was friendly and the rooms were comfortable. It is in downtown Panama City so there is no view from the room. One downfall of the property is the pool was small and did not get any sun. The pool area is nice so if you don't mind being in the shade the whole time it would be fine. Hailing a cab at the hotel is about 3x what you would pay yourself so we would always walk half a block down the street and hail our own. You can negotiate with the cab drivers so it is well worth it to get a good deal. I would recommend.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank 628MM13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 11 March 2014
Thank you for your feedback. I have shared your positive remarks with our hotel employees. Looking forward to your return visit.

Warm regards,

Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

We stayed just one night, on our way to Chile, and it was really a great experience. Loved the staff service, also the desserts and coffee from the Deli shop at the lobby, the pastry cook, Sterth, at there was very charming. The pool was ok and they have a complete gym with spa. The only suggestion that I have to say is from the lobby, its outdated.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albertocruda11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 7 March 2014
Thank you for sharing your experience. We will share your kind words with our Deli staff and our hotel employees.

Our lobby is being renovated and will be ready soon.
Looking forward to your return visit to the Panama Marriott Hotel.

Regards,

Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

We recently spent two weeks at this hotel (February 1 - February 14). We had a very nice stay. The staff was very friendly and helpful. The room was large, clean, and attractive. The hotel food from the sports bar to the deli to room service was all very good. We had several meals there; we don't usually eat at a hotel so much, but it was convenient and not expensive and so we took advantage of that. We had breakfast with the room - a generous amount of tasty food. I like to swim and was glad the pool was larger than average so you could actually get in a few strokes from one end to the other. the pool area was very inviting to lie back in a chaise lounge. I also used the sauna and steam room and found the whole men's area to be nice. The exercise area was busy, but there were a lot of machines to use.

My one suggestion would be to have a good concierge on staff - while the front-desk staff was always friendly and helpful, it would have been nice to have someone who could help book in-country travel, answer questions, give suggestions, etc. on a regular basis. We received some help, but it would have been wise for Marriott to invest in a full-time concierge. A sign by the front desk leading into the business center said "Business center and concierge," but there wasn't anyone there who could really serve in that role. Frankly, we would have ventured out more on day trips, etc., if we'd had someone there to help us set up the trip, hand us some literature, make sure everything was taken care of. Between the commission from the travel company and our tip, it would be a good position for someone to have. Nonetheless, every staff person was so professional, so polite, and as helpful as possible.

The hotel is popular for weddings and wedding receptions so it was a special treat to see a bridal party and the guests from time to time. The hotel is very busy, but we never lacked for immediate service. The staff in the pool/sauna area was also very pleasant and efficient.

We learned not to get a taxi from the hotel, as it was more expensive. We would walk a block up the street and hail our own. the one exception was when we were leaving and didn't want to roll our luggage. We told the hotel staffer what we wanted to pay ($30 for the two of us), he told the driver, and he agreed, so it worked out OK. When we had used the hotel to get us a cab, the trip to a place might be, say, $10 and the return would be about half that.

Room Tip: We asked for a high floor and were placed on the 18th. We had a view of some of the skyscrapers and...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 3 March 2014
Thank you for taking the time to review the Panama Marriott Hotel.
Our guests do love our spacious guest rooms.

We appreciate your observations on our food and beverage operation and we will share your kind words with our front desk staff.
We are in the process of re-training our concierge, in order to provide more helpful service.

Thanks again and looking forward to your return visit to Panama.
Warm regards,

Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

Reception, services, rooms, parking, business center all were excellent.
Only part I did not like too much was the restaurant area, which by layout and decor was well behind what I would expect from this hotel The staff at the restaurant was very good.

Room Tip: Cannot say, it was my first stay at this hotel
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mapconwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 3 March 2014
We appreciate your feedback on our hotel.
We will share your comments with our staff.
Thank you for your observations on our restaurant.

Come back soon.
Sincerely,

Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panama Marriott Hotel

Property: Panama Marriott Hotel
Address: Calle 52 y Ricardo Arias | Area Bancaria, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Panama City
#3 Business Hotel in Panama City
#7 Romantic Hotel in Panama City
#10 Spa Hotel in Panama City
#13 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Panama Marriott Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Panama City Marriott Hotel
Marriott Panama City
Panama Marriott Hotel Panama City

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