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“elegant for the price ~ mini casino close”

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Panama Marriott Hotel
Ranked #16 of 113 Hotels in Panama City
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“elegant for the price ~ mini casino close”
Reviewed 23 April 2014

Incredibly clean and near many restaurants. It was very loud at the bar across the street, which is nice if you are looking for nightlife. You could not hear the rumble in your room. The lobby was covered in orchids and was priced well, we did not feel as if we paid too much for what we got.

Teeny casino next door to hotel. Be sure to check out Beirut, the restaurant down the street. Excellent middle eastern/mediterranean style food & friendly service. We stayed 1 night for a layover and it was perfect for that, although I don't know if that area of town is prime for an extended stay in Panama City.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InspiredApple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 30 April 2014
Dear InspiredApple:
Thanks for the comments on your hotel visit.

We have shared your observations with the housekeeping staff.
Looking forward to your return trip.

Warm regards,

Elzebir Villarreal
Front Office Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
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English first
Grand Haven, Michigan
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 April 2014

We just returned from a one week stay at the Panama Marriott Hotel on April 12. It is in a central location with short walks to nearby shopping, restaurants. Staff was kind but hardly anyone spoke much English so I spent a lot of time playing charades with the staff to enlist their help when needed. We were disappointed that the concierge knew so very little about day trips, restaurants, etc...maybe they knew stuff but it's hard when communicating is so challenging. We were impressed with Ruthbeth, Rita, Roberto and Carlos...each helped us with issues along the way. The hotel offered a free brunch each morning that was delicious and plenty to hold you over. The pool, while small, was clean and pretty as was the surrounding pool area. It's too bad people are allowed to smoke at pool area because many did and that is always gross. Good workout room open 24 hours and one adequate sports bar with food. Plenty of smiling folks in a city that needs lots of tourists to spur their economy. Walking and running outside impossible due to poorly lit, unkempt, dangerous sidewalks (ie. hugh holes that would take you to China). One place I will tell you to steer clear of is Habana 's Cafe directly across the street. Creeps! and they will charge you $5 for a local beer (usually $1.50 a can). If you are interested in day trips we took a day trip thru Gamboa Tours to Colon, the canal, Portobello for a day. Worth every penny! TV selection in rooms crummy but we didn't really care.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank flosue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 16 April 2014
Dear flosue,

Your review is very much appreciated. We are pleased to learn that Rutheth, Rita, Roberto and Carlos provided you with a good experience and they will be very happy with your comments.

We are working with our new concierge staff in order to become more knowledgeable about the local area.

Please call me directly if your travels bring you back to Panama in the future.

Warm regards,
Elzebir Villarreal
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littleton, Colorado
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 April 2014

Nice place to stay. Safe area near the financial district. Great Lebanease restuarant across the street - The Breiut. Rooms very clean and really spacious. Service very good. Overall, very good for the price. Would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Struitt106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 16 April 2014
Dear Struitt106,

Thank you for taking the time to rate our hotel.
We will share your comments with our staff.

Come back soon!

Kind regards,
Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 April 2014 via mobile

Well located in the busy financial area. Good restaurants in the area. Easy access.

Unfortunately the hotel is undergoing renovations which limited the dining options. The staff was very nice.

I do hope housekeeping will keep a closer eye on the cleaning of the rooms. There were crumbs on the carpet right by the beds...used towels hanging on the bathroom door....

Stayed April 2014, travelled with family
Helpful?
Thank Chopirina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 14 April 2014
Dear Chopirina,

We appreciate you for taking the time to review our hotel. Our restaurant and lobby will be completed in the near future.

We will share your comments on the guest room with the housekeeping manager so we can improve for future costumers.

Come back soon.

Warm regards,
Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 April 2014

We stayed at this hotel for 2 nights on our way home from the Galapagos Islands. It's a nice hotel in the financial district. The room was large and the front desk was friendly and helpful. However, we had two really negative experiences with the transportation company working with the hotel. We asked the Concierge for help in arranging a half-day tour of the old city and canal. The tour guide/driver they found did a great job, but when we were about 10 minutes from the hotel, he started peppering us with questions about payment. The Concierge had said the charge ($80, I believe) would go straight to our room, but the driver wanted us to "cancel" that and pay him directly. We told him we didn't want to bother with this, and he was clearly upset. He said he'd charge us less than $80, he'd have to wait 2 weeks to get paid from the hotel, etc etc. It was really uncomfortable, but we stuck to our guns.

Well, we used the Concierge to book a car to the airport the next morning for our very early flight. We checked with them twice to make sure it was arranged. When we got downstairs before 6am, the bellman said our car was ready. But when we went outside, we found that same driver from the day before. He told us that the car we booked had "taken someone else," and that no one could help us for 20-30 minutes. His car was sitting right there, and we asked him why he couldn't take us. He said he was waiting for another customer. And then he said, "This is why you should deal with the transportation company directly, not the hotel." After 10 minutes of frantic searching, we ended up getting a regular yellow cab, who was much cheaper than the hotel rate, and the driver was very nice to boot. Since we'd built in a little extra time, we made our flight without an issue.

Still, this is totally unacceptable. To us, and to any traveler, there is no difference between the Marriott and the transportation company they contract with. For us to have a driver harangue us about payment details that were already taken care of, and then to not have a pre-reserved car ready for us, is unacceptable. Even worse, the Marriott's driver then blamed us for the problem, saying we shouldn't have worked with the hotel for either the tour or the car ride to the airport.

There's clearly a big problem with the company the Panama Marriott uses for transportation. We are Marriott Gold members and we are just shocked at this. It's completely unacceptable.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 11 April 2014
Dear Ian L

We appreciate you for taking the time to share your comments.

We have spoken to the taxi transportation company about your experience and they are taking strong measures to correct the issue.

My sincere apologies for all the inconvenience this has caused you.

Thank you for your kind words on our front desk staff.

If you plan to visit Panama again, please feel free to call me directly for any needs.

Warm regards,
Elzebir Villarreal
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 April 2014

My family and I stayed at the Marriott for a week. I have stayed at many Marriott properties across the globe(Platinum Premier Member), and I must say this property exceeds my expectations. The front desk staff specifically, Elzebir, Karina, and Lineth were exceptional in dealing with all of our needs. Concierge staff was knowledgable and direct. So many new properties have opened in Panama, however, I have no reason to search as I have found a great place to stay. Great job!

Clifford P.

  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clifford P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 11 April 2014
Dear Clifford P,

We are very happy to have you back home at the Panama Marriott Hotel.
As a Platinum Premier Member, thank you very much for your loyalty to our Marriott Brand.

We really enjoyed meeting your family and we wish you all the happiness in this new stage of your life.

Your super comments on Karina and Lineth are very much appreciated.
As always, we are here to help, let us know if you need anything along the way.

Sincerely,
Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 9 April 2014

Nice hotel- I'm platinum with Marriott and they upgraded me to a bigger room. Staff was very helpful. No complaints. Go to the Panama Canal to see the museum but don't go believing you are going to see the Love Boat go through it with people cheering and cameras flashing. You will see a giant ugly tanker slowly go through, but still go see it. Roads in Panama are terrible so wouldn't advise renting a car, but maybe I'm just not adventerous enough. Lots of illegal money from Russia and other countries have made its way into the building boom of Panama city, so it now has a beautiful skyline.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Psnpsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this review, 11 April 2014
Dear Psnpsn,

Thank you for being a Marriott Platinum Member, we really value your loyalty.
We are very happy that you enjoyed our large guest rooms and our staff service.

Come back and a visit us soon!

Kind regards,
Elzebir Villarreal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panama Marriott Hotel

Property: Panama Marriott Hotel
Address: Calle 52 y Ricardo Arias | Area Bancaria, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Panama City
#3 Business Hotel in Panama City
#7 Romantic Hotel in Panama City
#10 Spa Hotel in Panama City
#13 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Panama Marriott Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Panama City Marriott Hotel
Marriott Panama City
Panama Marriott Hotel Panama City

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