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“never disappointed whenever I come”

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Panama Marriott Hotel
Ranked #15 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 8 June 2014

conference rooms/service/meals excellent! Jose Luis and staff (Iriel H and Samuel B. ) were very attentive to details and our requests as often as their were. Had previous activities here, never disappointed. Rooms well maintained and clean. Housekeeping also excellent. Was initially a little disappointed that dining facilities under construction and meals were served in Champs bar area but disappointment faded seeing how they made it work.

  • Stayed: June 2014, travelled on business
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Thank Vfoote2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 9 June 2014

Dear Vfoote2,

We really appreciate your super comments on our banquet staff and facilities.
I will be sure to share your kind words with Jose Luis, Kiel and Samuel.
Our restaurant and lobby bar will re-open in July, we hope that you can come back and visit us soon.

Warm regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 6 June 2014

Stayed here for a long weekend, this was my 2nd visit and I was still impressed with the level of comfort that this hotel provided. This time I was more pleased, because several other people were in town with us and only one of the properties (Trump) came close. This hotel was very clean, well managed, with many amenities and the staff was friendly and attentive. First, the AC works, my room was ice cold and it was hot hot hot outside, like Panama hot. Second, staff is well trained and professional, they understand that this is a business hotel, (send faxes, make copies, taking proper messages), because Panamanian are all friendly, but can be laid back, this property was relaxed, but was professional on every level. When here you feel the latin flavor, but you still feel close to home, like your in Miami. Third location, the Marriott is located in the middle of the financial disctrict, but it is on a side street, so get good directions or take a cab, as it is not easy to find. Also, note that they do not rent cars on Sunday, so plan for that in advance. It is about a $30 cab fare from the airport and $5 to the closest mall, so cabs are still cheap, but use the hotel to call your cab. There are many great dining options within walking distance and even though the area appears safe with lots of police, keep a watchful eye. The hotel is attached to a small casino, but it is not run by the Marriott, so be aware. If you are elite member of Marriott, the conceirge lounge is very nice and the breakfast and cocktail hours were stocked well, (lots of bottled water), but the coffee machine was broken. A real plus, is that THERE IS A STARBUCKS IN THE LOBBY. The lounge offered breakfast on the weekend, which is uncommon for a Marriott in the US. The room was completley up to date and the linens and bath were clean and crisp. Room service was good and so was the restaurant and hotel bar. If you don't need a view of the ocean, this is a great hotel the staff's english was amazing, everyone. Even the lobby giftshop was reasonable and had better quality items than anywhere else. Obviously the front desk was great, but the valet and doormen were standout as well, on a NY or New Orleans level. In-fact, they were so good I actually thought I was at a Ritz Carlton a few times. When I am Panama again, this hotel was and is the perfect oasis from the bustling city, clean, new and friendly was just what I needed and unlike last time, where I thought they were a 4 (if located in the US), this hotel is a five anywhere! 5+!*

  • Stayed: June 2014, travelled on business
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Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 8 June 2014

Dear Jerry the Traveler,
Thank you for choosing again the Panama Marriot Hotel.

Our staff is always willing to help and make your stay as pleasant possible. We will make sure to let them know the fantastic comments you made.

Our coffee machine at the Concierge Lounge is working now. It is too bad that you could not take advantage of it, but I am sure you loved the breakfast choices and evening appetizers.

Our Deli, Sabores serves popular coffees and teas. Unluckily, we do not have a Starbucks on site.

Thanks again for your positive comments and for giving us a 5 stars rating.

Warm regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 3 June 2014

Let's face it, this is a Marriott and you know what you're going to get. The cleanliness, and quality of a Marriott, just as if you were in the U.S. This is more of a 'business' oriented hotel, as it's in the heart of the downtown and not near the beaches, or touristy stuff..

Rooms - Rather large and spacious. Very clean, and modern. Show some wear and tear, but didn't feel 'dirty' or run down in anyway. (Keep in mind this a tropical climate, so how do you really keep something tip top shape with the salt water, etc.)

Restaurant - Main restaurant where the buffet is served is under construction right now, expected to open in July. In the past, the buffet has always been good, and I'm expecting the same tomorrow morning.

Location - Again, this is in the heart of downtown and not really a 'touristy' area. "El Beirut" restaurant nearby is awesome, but don't be scared when you pull up to this hotel. My first time here, I was worried about where we were staying, but then realized it was fine once we walked through the doors!!

I don't ever take advantage of the pool, spa, etc. so cannot speak to them.

Overall if you're looking for a place that is clean, nice and hits the spot without worrying about quality, stay here!

(I've never had a problem with wireless ever, and they do have Ethernet cables in the room in the instance it goes out)

  • Stayed: June 2014, travelled on business
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1  Thank BradM228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 4 June 2014

Dear BradM228,

We are very happy to receive this wonderful review from the Panama Marriott Hotel.
Thank you for taking the time to recommend our hotel and our services. We will share your comments with the hotel staff.

Hope to see you back soon!

Warm regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 2 June 2014

I just recently May 23rd stayed at the Marriott for 4 days. This was the first in series of three Panama hotels (the Waldorf and the JW(Rio Hato). Upon arrival we were greeted by the bellman and the a wonderful front desk staff. Here are a few things you should know about Panama in general. The best part of visiting is the people. Once you realize that everything else falls into place.

Hotel Room - The hotel rooms are modern just like any other Marriott in the states except the thermostat actually works in Panama and was comfortable the whole time. The beds were also comfortable. There is a bit of a musty smell in the hallway. I think it's due to the humidity in Panama.

Staff - Very friendly and helpful. Outside of the front desk most people don't speak English but they still smile and work with you and look past any broken Spanish you speak.

Executive Lounge - This is one of the reasons I did not count this as a five. The coffee/expresso machine did not work the entire time. There was coffee in a carafe however it was never hot. Breakfast was decent with a few Panamanian dishes which was nice. The lounge offers a limited amount of sodas but an unlimited supply of water. The food is not replenished as often as it should for breakfast.

Pool - The pool leaves more to be desired. The area is a little deserted and the pool has no breeze so in the Panama heat this is not the place to be. The water was like taking a bath and provides no relief from the Panama heat.

Casino - There is a casino attached to the hotel which is nice and small with a few table games and slots. My Dad actually won money which was good. It provided something to do.

Restaurants in the Area - You are better off going to Casco Viejo and trying the Fish Market (the food truck in the ruins next to ZAZA restaurant). Beirut is disgusting except for the salads. We ordered lamb and beef shwarma and they were grossly overcooked. I didn't eat at the Marriott but would even try their restaurants over Beirut.

The hotel was fine and for the $111 price tag it was a steal especially if you have Marriott gold. Do not let the hotel book you a cab. Their taxis are at least three times higher than the guy on the street. Cabs are plentiful and you can go anywhere in the city for 3 -5 dollars. Note the cabs will try to overcharge you. One thing you can do is ask the front desk how much a regular cab would cost so you know how much to pay for a cab.

Don't depend on renting a car at the Hertz in the hotel. There is rarely a person and you really have to go to the airport to rent a car. But car rental is enough for another day.

Overall I would stay at this Marriott again. I enjoyed is more than the Waldorf Astoria. There is more to do in the area. I will write a review for the Waldorf and the JW separately.

Room Tip: Ask for a high floor. Ask for something near the second elevator if you have executive lounge acces...
  • Stayed: May 2014, travelled with family
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Thank mholi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 4 June 2014

Dear mholi,

We are very thankful with you for taking the time to write a detailed note from your experience at the hotel.

Your positive comments of our friendly and helpful staff will be shared during our department meetings.

We are working with our Executive Chef to provide more consistency during breakfast and a large variety of soft drinks available at the Executive Lounge.

Our goal is to address your concerns on the pool and the Hertz services, so that we can ensure you have an exceptional experience on your next stay.

Thank you for being a Marriott Gold Member and we look forward to your return visit.
Best regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 1 June 2014

HOTEL
The Marriott in Panama is a 20-story upscale business-class hotel in the financial district. It has twenty floors of rooms, sports bar/restaurant, workout room, and gift shop. The rooms are quite large with adequate (although subject to brief outages) WiFi, safe, flat screen TV, and large bathroom. Hotel service was very good. The breakfast buffet was expensive at $17 but had good quality and selection. Room service was prompt. The three elevators were fast and seldom required a long wait.

AREA
The Marriott is centrally located in the city and is within walking distance of two malls, Cusco Antiguo (Old Town Panama - not the relics, the "newer" old town), the fish market, numerous restaurants (especially on Calle Uruguay), and casinos. Learning your way around the city takes some trial and error, even with a map, as there a few street signs and orientation differs from map to actual layout. Cab rides to and from places in the city run about $5-7, depending on level of ride desired. A trip to the canal is $15 each way. Plan two hours to see the ships, museum, and movie if you go there. Be aware that several nearby sports bars have "working girls."

SUMMARY
Overall the hotel is very good in both location and in amenities. Although the prices are expensive for Central America, they are normal for Panama, especially for its largest and most-developed city.

Room Tip: Higher floors are quieter and the elevators park on the 16th or 17th floor normally.
  • Stayed: May 2014, travelled on business
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Thank HuskerAV8R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 2 June 2014

Dear HuskerAV8R,

We appreciate your time in sharing with us your experience.
We are glad that you enjoyed the hotel facilities and amenities.
We are extremely focused on customer experience. We continuously train and motivate our staff to always offer a personalized service.

Please visit us again, if your travel brings you back to Panama.

Warm regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 29 May 2014

Stayed for 4 nights. Excellent facility. Rooms are fresh, nicely furnished, mini bar, safe,very nice bathroom, great AC which you need in this tropical heat. The wifi was free and worked very well. The TV was good quality and had a decent number of channels. The room was quiet and I never heard anyone else on my floor. All hotel personnel I encountered were accomodating and friendly. Room service food was fantastic and the ladies who took the orders could not have been nicer. Some have commented about vans/taxis costing more at the Hotel. I flagged down cabs in the strete to go to the Canal and Casco Viejo. However, returning to the airport I discovered the taxis wanted around $30 but the comfortable professional vans at the Marriott were $35. I decided it was well worth $5 more to take the Marriott transportation rather than a tiny cab in who knows what mechanical condition. I enthusiastically recommend this property.

  • Stayed: May 2014, travelled solo
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Thank BigdawgChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 2 June 2014

Dear Bigdawg from Chicago,

Thank you for taking the time to recommend and share your experience at our hotel.
Our guests do love our hotel accommodations.
We are very glad you enjoyed you stay. We will share your kind words with the hotel staff; they will be more than happy with your nice words.

Warm regards,
Elzebir Villarreal
Front Office Manager

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Reviewed 28 May 2014

Incredible hotel excellent location close to everything in town quality hotel will stay again the location was in the center of town the service was excellent and very helpful offered Valle parking which was nice

Room Tip: Found it using GPS from panama-gps.com
  • Stayed: May 2014, travelled on business
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Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTYPA, Front Office Manager at Panama Marriott Hotel, responded to this reviewResponded 29 May 2014

Dear Jennifer A,

We really appreciate you for your fabulous words on the Panama Marriott Hotel!
We are very happy that you enjoyed your time with us.
I will share your comments with our hotel staff.
Thanks again and we hope to see you back in Panama.

Warm regards,
Elzebir Villarreal
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panama Marriott Hotel

Address: Calle 52 y Ricardo Arias | Area Bancaria, Panama City, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Panama City
#3 Business Hotel in Panama City
#7 Romantic Hotel in Panama City
#10 Spa Hotel in Panama City
#13 Luxury Hotel in Panama City
Price Range: £81 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Panama Marriott Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Panama City Marriott Hotel
Marriott Panama City
Panama Marriott Hotel Panama City

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