We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice but uneven”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Bristol Panama Hotel & SPA
Ranked #8 of 114 Hotels in Panama City
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level 6 Contributor
530 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
“Nice but uneven”
Reviewed 8 March 2014

The Bristol has the reputation of being the top hotel in Panama City and it is a beautiful hotel. Our room was extremely spacious with large windows. The bathroom was also very large with both a bathtub and a separate shower. The hotel was conveniently located within walking distance of a number of restaurants although Panama City is not a good walking city because there are few sidewalks and even fewer traffic lights with cross walks and the few sidewalks that do exist are broken and uneven. The front desk staff was nice, provided us with a map when we asked, and adjusted our wifi so that we could have access for multiple wireless devices. However, there were a number of things that prevented the Bristol from being perfect. First, the water in the shower just did not get hot. We asked the front desk about it and were met with blank stares regarding this. Perhaps this was due to a regulator to prevent scalding but lukewarm showers for four mornings in a row just got old. We weren't camping out. Second, in theory, as is common at top hotels in locales where the water is not potable or of questionable portability, the hotel provided bottled water for brushing teeth which is good. Three bottles were provided on check in but then the water we used wasn't always replaced and even when it was, we had to ask for more because two bottles were not enough for the three of us. Housekeeping was good and always provided more but I hated to have to ask. Third, the restaurant staff wasn't great. For example, there was an omelet station at breakfast but it was usually unmanned. We had breakfast included in our room rate and also had a $100 hotel credit so one night when we were tired we decided to eat dinner in the hotel and use the credit toward dinner. The food was tasty but the service was indifferent. For example, we had finished our appetizers before our bottle of wine was finally brought. Although quite a number of new hotels are under construction in Panama City which I might consider if I were to return, I would also consider staying at the Bristol again. With some tweaks it could be outstanding.

Stayed November 2013, travelled with family
Helpful?
2 Thank AnAnthropologist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 10 March 2014
Thank you for taking the time of writing this review of our hotel.

I appreciate that you are describing us where we do have some opportunities and will follow it myself with my team. Thank for letting me know them. And please accept my apologies for these floss from our part.

Maybe should you come back, you'll have to try our Spa on the last floor next time. You'll have a great view of the city at it is on our 25th floor.

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

772 reviews from our community

Traveller rating
    503
    199
    35
    22
    13
See reviews for
113
283
44
214
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Level 5 Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 March 2014

There were so many good things about the Bristol, I almost don't know where to begin. For the most part the staff was wonderful. They arranged a driver for us who acted as more of a tour guide, made reservations for us, and were just generally friendly. The room was beautiful and enormous, especially the bathroom. I really loved it. The restaurant connected to the hotel was very good and the bar upstairs was nice too. We really enjoyed having cocktails on the deck while watching the sun set. There were a few things that weren't perfect, service at breakfast was not great, and the pool is teeny tiny, but otherwise, the hotel was really fantastic.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noodlenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 8 March 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I am happy that your like our food in our Salsipuedes restaurant and drinks at our Lounge 8'58 on the 5th floor.

For the pool it true that it is a small one! But at least you can swim a bit :=)

Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level 6 Contributor
136 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 2 March 2014

Stayed at the Bristol for 2 nights as part of a tour. It is an elegant hotel with huge modern rooms located in the financial district of Panama City. The view of the city from the large windows was cheerful and bright. Service was excellent from the desk staff to the housekeeping service. There was always someone at the entrance opening the door offering a smile and a good morning or good evening. The rooms were huge with walk in closets with bathrobes, king sized beds and lots of pillows. The bathroom had a separate tub with jacuzzi and large shower area. Each night there was turn down service but with all there was to see and do in Panama City, we were usually exhausted and in bed before the doorbell of our room was rung to bring us the chocolates.
There were many delicious choices at the buffet breakfast from fresh fruit to omelets to pastries. The upstairs lounge was lovely with comfortable chairs and tables and a fully stocked bar.
Whether you are in Panama City for business or pleasure. The Bristol is worth the stop.

  • Stayed February 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WintersR4beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 8 March 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 March 2014

Very good for a three or so nights. Comfortable surroundings with efficient staff. Lounge bar 8.58 very good for drinks and snacks or light lunches. Only negative for us was the Beandas Restaurant - staff disinterested, weird food combinations, and bleak atmosphere.

Room Tip: Couldn't fault the de-luxe room.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank I L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 8 March 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I'll pass on your comments regarding our Salsipuedes restaurant to our F&B Manager in order to correct the waiters attitudes.

Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
40 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2014

We recently stayed at the Bristol and enjoyed our week stay at this boutique hotel. The bartenders, Pauoli, Fidel and Carlos, and servers in the 5th floor lounge were wonderful and always remembered what we liked. Even though we did not have a room in the new tower, our room was large with a separate living room area from the bedroom. It was very homey and loved the décor. The rooms are cleaned and fresh towels are given twice a day. I can't say enough about the hotel staff, the concierge's and the front desk clerks, were wonderful. I had a medical issue while I was there and their concern and quick response was admirable. The hotel is within walking distance of restaurants and casinos. The hotel's personal taxis were always clean and arrived timely. Charlie, one of the drivers, went above and beyond in his concern of my injury. It was sincerely appreciated. The taxi service is something you should consider taking to/from the airport. I would highly recommend this hotel and I would definitely return.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 24 February 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I'll pass on to Charly your comments, I am sure that he will happy to see it. As well to our bar team from the Lounge 8'58 on the 5th floor.

Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 February 2014

This boutique hotel is perfect if you want a quiet and elegant place to stay away from the crowds. The dining facility is also a good place to eat. We had the paella for two for dinner and the portion was too small for two people. It was delicious. Perhaps we should have known as the price was very inexpensive.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMR173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 19 February 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I am happy that you enjoyed all our food and beverage service in our restaurant Sal Si Puedes. I am proud to mention that our Chef Cuquita is considered as one of the best panamenean chef in the country. I will tell that you considered the served portion to be a bit too small.

Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama.


Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 February 2014

As soon as you enter the lobby your senses come alive and scream "this is the place". The ambience is spot on and the experience continues throughout. The bedding alone is worth the trip - when the wife refuses to get out of bed, you know you have a winner...

Staff are a well oiled machine focused on meeting and exceeding guest expectations. The included breakfast buffet is such a wonderful way to start the day! Dinner in the same room at night is a gastronomic delight.... Don't miss the 5th floor lounge, exercise room and lap pool.

When you check out of a hotel and get that sticker shock at the front desk it usually sours the experience - when you leave the Bristol, the reaction is "really? Is that all". The corporate rates are absurdly reasonable.

Can't wait to get back.

Room Tip: Get any room ending in 11
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hgocht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this review, 18 February 2014
Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I am happy that you enjoyed all our food and beverage service in our restaurant Sa Si Puedes. I am proud to mention that our Chef Cuquita is considered as one of the best panamenean chef in the country. Maybe should you come back, you'll have to try our Spa on the last floor next time

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Panama City hotels
0.4 mi away
Global Hotel Panama
Global Hotel Panama
#1 of 114 in Panama City
638 reviews
0.3 mi away
Le Meridien Panama
Le Meridien Panama
#10 of 114 in Panama City
880 reviews
0.3 mi away
Waldorf Astoria Panama
Waldorf Astoria Panama
#13 of 114 in Panama City
1,248 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Panama
Hilton Panama
#9 of 114 in Panama City
1,226 reviews
1.3 mi away
Trump International Hotel & Tower Panama
4.5 mi away
The Westin Playa Bonita Panama
Show Prices
Show Prices
Show Prices

Been to The Bristol Panama Hotel & SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Bristol Panama Hotel & SPA

Property: The Bristol Panama Hotel & SPA
Address: Avenida Aquilino de la Guardia | Bella Vista, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Panama City
#5 Spa Hotel in Panama City
#8 Luxury Hotel in Panama City
#8 Romantic Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Bristol Panama Hotel & SPA 5*
Number of rooms: 125
Official Description (provided by the hotel):
Nestled in the heart of Panama City's bustling (Financial District), Bristol Panama is one of the city's premier addresses for executive and holiday stays. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your The Bristol Panama Hotel & SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bristol Panama Hotel Panama City
Bristol Hotel Panama City
Bristol Panama City
The Bristol Panama Hotel & SPA Panama City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing