We sat down at the 8.58 Restaurant Bar. Nice ambiance. No service. A young waiter (name withheld out of basic human kindness) took our order. One small pizza, two salads. 45 minutes later no pizza; no salads. The young waiter kept saying: "it's on the way". The place was 2/3 empty. He also said the kitchen was busy. The place was 2/3 empty. Three people came in after we had been there 35 minutes. Their food took 10 minutes. We stood up and left. An even younger looking "supervisor" showed up. Nice smile but not a clue of customer service. (name withheld out of basic human kindness). All he could do was go into the kitchen and ask the waiter. Then the "supervisor" said: "Sorry you are leaving; the salad [which we ordered 45 minutes before] is almost ready" To add insult to injury, he handed us the bar tab (less than USD10.00) and pretended that we should pay it. Finally he said we did not have to. Wow! How much courtesy!! The following words did not come out of his mouth (or the waiters): "We are sorry" or "We apologize". The supervisor escorted us to the elevator with his nice smile and had the guts to tell us: "Have a great day and come back soon". Is this guy nuts???? If I was the hotel's general manager I would fire the waiter and sanction the supervisor for their ineptness. I cannot talk about the food because I did not get anything to eat. What a disappointment in a property which is supposed to be one of the very best in Panama City. Their Food and Beverage Service is certainly near the bottom of my list.
- Official Description (provided by the hotel):
- Nestled in the heart of Panama City's bustling (Financial District), Bristol Panama is one of the city's premier addresses for executive and holiday stays. ... more less
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- Also Known As:
- Bristol Panama Hotel Panama City
- Bristol Hotel Panama City
- Bristol Panama City
- The Bristol Panama Hotel & SPA Panama City