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“Large nice hotel, area is soso”

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Sheraton Grand Panama
Ranked #47 of 114 Hotels in Panama City
Certificate of Excellence
New York
Level 6 Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Large nice hotel, area is soso”
Reviewed 23 December 2012

This is a large conference center. The hotel has nice interiors and a casino, however, its in an area where you can't really do much without a taxi. I did enjoy my stay here and would recommend this hotel to anyway, but I have deducted 1 rating for the location.

Pros
The staff was very helpful and professional, seems to be a popular destination on Friday/Saturday night (the hotel bar), rooms are clean, beds are Super comfortable, and have nice views. Also, they will give you cell phone to use for FREE (you just pay for outgoing calls -- local calls only cost around $0.50 per minute). I've never seen a hotel give you a cell phone to borrow.

Also big pro was the breakfast in the club lounge which was very good. They had a nice selection of fancy tea's, 5-6 hot foods, and an omelet/waffle station with extra toppings that you can add yourself.

Cons
The location - its not terrible and doesnt seem dangerous but you're not really going to be walking anywhere.

Taxi's** - The hotel will suggest you don't walk anywhere and you take a hotel taxi instead. The hotel taxi is roughly twice the price of what a street taxi would cost. The hotel also suggests you don't take street taxi's. To give you an idea, the hotel taxi charged $10 for one way to Calle Uruguay (restaurants and nightlife). We went a 2nd night to the same place and a street taxi took us for $5. From Casco Viejo, a taxi asked for $15 to take us to Miraflores locks. I offered $10, and he agreed to $12. We paid him another $15 to sit and wait for an hour and take us back to the Sheraton. I took several taxis and didnt have any problem.

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
Thank herzog00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 26 December 2012
December 26 , 2012

Dear Herzgog00: Thank you very much for your generous compliments about our services and staff. We appreciate you taking the time to provide us with your feedback and opinion. We are proud of each of our associartes. We hope you will have the opportunity to come back and visit us again.

Best regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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563 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
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New York
Level 5 Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 December 2012

The price is good, the breakfast better... but the rooms are really old, the TV did not work well and the carpet was very very old and dirty.... You do not want to sleep in those conditions... I had mixed feelings with the personnel, at the reception they were very kind and cordial, but then when requesting a Taxi or asking for directions to the security man at the door, they were rude or did not care about the guest... A sample comment: Sr do you know how can I get a Cab? The answer: if you go to the door and there are no Cabs meqns there are no cabs!

  • Stayed December 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Jose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 24 January 2013
January 23 , 2013

Dear Jose P: thank you for your comments about our hotel, your feedback is very important for our team. We sorry about all the inconveniences that you may had with the taxi services . We hope to you again during your next trip to our country.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 December 2012

Hotel: We found all the staff to be exceptional and helpful. We always made sure to have smaller bills for tips which is greatly appreciated. The pool is large and has lots of lounging chairs. The rooms are a bit more dated compared to other Sheratons but we were very happy with them and weren't spending too much time in the rooms anyways. We didn't hear any noises at night and we knew that there were people staying on both sides of us.

Location: Central location which is good to see the major sites, but in terms of walking distance, the hotel does not have too much around it.

Food: We were happy with the food at the restaurant. There is a good spot in the hotel for coffee and a quick breakfast of pastries/ muffins, etc. Otherwise, there is not much within walking distance around the hotel which is disappointing.

Taxis around Panama from the Hotel: I recommend not arranging a taxi through the hotel as the quoted prices are 2x or 3x the price that I ultimately ended up finding on the street. Instead, walk a block or two from the hotel and flagging down a taxi. When we were in Panama (and I think for the next two years) as the Metro is being built many taxis are unwilling to do the drive and will charge much higher prices. For example, from Casco Viejo to the hotel is approx. 10 minutes with minimal traffic, but one day it took over an hour during rush hour. Just a few quick notes on the prices we paid when flagging down a taxi as a reference point from the hotel:

- Hotel to Casco Viejo/ Mercado de Mariscos $4 (lowest paid) - $10. We couldn't find anything less than $30 to come back during "rush hour" from Casco (around 5.00pm). We just hung out until traffic died down.
- Hotel to Albrook Airport/ Albrook Mall - $15 (about 15 minutes away minimal traffic)
- Hotel to Canal - $20 (about 20 minutes way minimal traffic)
- Hotel to Amador Causeway $15 (about 10-15 minutes away minimal traffic)
- Airport to Hotel: $28

We didn't really quibble with the taxis drivers and paid the price if we found it reasonable. We found that most, if not all, of the drivers we used quoted us a reasonable price right off the bat. We also found a taxi we liked and used the concierge to call him a couple of times to drive us around.

Overall, I would highly recommend this hotel, especially at the price point when using Starwood points. My only knock is not being able to get reasonable prices for taxis from the concierge desk.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stewartjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 25 January 2013
January 25 , 2013


Dear Stewartjd: Thank you for your generous compliments , we really apreciated it. Your feedback and experiences are very important for our team. We are happy to know that you enjoyed your stay with us. We hope to see you in the near future.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wheaton, Illinois
Level 6 Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 December 2012

Please be warned this hotel is a big disappointment. Though senior management is trying, he alone cannot execute simple tasks nor can the employees. Stayed 5 days, First they missed my pre-arranged airport pick up. Secondly could not get a dinner reservation correct and almost ruined an evening for myself and a guest. Set up a Panama Canal tour which had a miscommunication between the hotel and the provider. The above issues all center around a VERY poorly run concierge desk. Very poor. The location is in an area with a lot of construction around. Cannot blame the hotel for that but what it does mean is that taxi's in the street will turn you down when you say "Sheraton". Too much traffic. This makes you rely on the hotel for all your transportation needs. They charge 4 to 5 times regular taxi's. Or more. No area around the hotel for walking to speak of so you need transportation. This can add $30 to $50 per day easily for rides that local taxi's would charge $10 (taxi's are very cheap in PC). The hotel car charges are obscene by comparison. I could go on but this hotel does not satisfy. To be fair there are pluses. Rooms are fine, wi-fi ok. Very nice fitness center. Club lounge is good for breakfast but the offering for the rest of the day is limited and well just cheap. Beware your stay will not be smooth.

  • Stayed December 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 25 January 2013
January 25, 2013


Dear Tylerat: Thank for your comments regarding our property, your experiences and opinion are very important for our team. We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 November 2012

Everyone at this hotel was so incredibly kind and accommodating! At every turn they were concerned with our comfort and well-being. However, they went above and beyond when we left our iphone on the airport shuttle. We called the hotel and they tracked down the shuttle driver. He found the phone and drove back to the airport to return it to us. Unfortunately, airport security would not let us back out of the airport - but the driver parked, came in and met with security so they could hand it through to me. We will always remember that Sheraton, and especially that shuttle driver, for their tremendous help!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review, 27 November 2012
September 27, 2012


Dear Alice917: Thank you very much for your comments regarding our Shuttle Service. Your opinion and feedback are very important for us. We are very proud of our hotel team. We hope to see you again during your next trip to Panama.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
332 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 10 November 2012

beautifull lobby.... and average hotel room...
friendly staff, but coudn't manage a simple task.. I wanted to send a letter via mail...no one knew how!!!
AC in the hotel made me feel like in the south Pole!!!... but in the meeting room, where I worked for 10 straight hours...we were sweating...
lunch bufet was good, not amazing..... dinner? they have the same dishes that I saw at lunch time!!!!
my whole feeling? they want to do and be a nice hotel... but they're missing the last step in every move,...

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimiMexico_df
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 November 2012

When we got to the airport we rented a Hertz rental car with a GPS what a great thing to have in Panama, It was easy to find this wonderful hotel. This was a last minute trip. Thank goodness for the map that was installed in the GPS from Panama-gps.com. Which showed us the Sheraton in Panama City. Beautiful hotel, great customer service. We will stay there again.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review, 7 November 2012
Panama, November 7, 2012

Dear Jennifer A: Thank for your kind not about our property. Your feedback is very important for our team. We are happy to know that you really enjoy your stay with us. We hope to see you again during your next travel to Panama.

Best regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Panama

Property: Sheraton Grand Panama
Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Panama City
#18 Spa Hotel in Panama City
#29 Luxury Hotel in Panama City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Grand Panama 4.5*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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