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“the hotel is getting old and service also needs improvment”

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Sheraton Grand Panama
Ranked #47 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 8 April 2013

This hotel needs a serious renovation in almost all aspects. It also needs serious commitment in improving the service quality. The room is small and old, and in some areas the floor swells upwards and made it's difficult to walk around. The bathroom is small. The breakfast choices are limited and in average quality. The qualify of service is not that great and often times there was slow in or no response from the hotel staff for requests.The hotel is near the airport but not convenient for going to down.

  • Stayed: April 2013, travelled on business
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Thank YQTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 10 April 2013

April 10 , 2013

Dear YQTA: Thank you for your comments and recomendation . Your feedback and opinion are very important for us . Sorry about all the inconvenience during your stay . We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager

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206 - 212 of 591 reviews

Reviewed 6 April 2013

The Sheraton is close-ish to the airport and right across the street from the Atlapac Convention Centre. Very friendly and accommodating staff at check in and throughout a brief stay. The fitness centre is amazing and they don't charge outrageous prices for in-room dining. I was there on a very hot (37 C) and the air conditioning in the rooms was having a hard time keeping up. All in all a great experience.

Stayed: April 2013, travelled on business
Thank Stemvik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

April 8, 2013

Dear Stemvick: thank you for your kind note and for acknowledging our staff. Your feedback and opinion are very important for our operation. We hope you will have the opportunity to come back and visit us again.

Regards,
Fernando Cardoso
General Manager

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Reviewed 24 March 2013

Stayed here during a convention, and it had some good and bad qualities. Check-in took forever, and aside from the excellent omelet station the breakfast was only so-so. The gym was fantastic, and the pool was nice. The service at the pool restaurant and on the terrace was very slow, and the food was just okay. It's perfect for those who are meeting at the convention center given Panama's traffic, but understand that it's going to be torn down soon. One of my colleagues tried to get a pedicure, but the salon actually opened an hour later than it said on the door.

Room Tip: I had a wheelchair accessible room on the first floor. I would recommend asking for one on a higher...
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  • Stayed: March 2013, travelled on business
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Thank Slizsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

Apirl 8, 2013

Dear Slizsen: Thank very much to take the time to share with us your experiences here in our hotel. Your feedback is very important for us. Please excuse all the inconvenience during your stay. We hope to see you again during your next visit to our country.

Regards,
Fernando Cardoso
General manager

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Reviewed 19 March 2013

There were many positive aspects to my stay at the Sheraton in Panama City, including the service and the updated room decor. Room service was always prompt and the staff were helpful and friendly. During a city-wide power outage, which prevented us from getting to our rooms, hotel staff came around the lobby area with cold drinks to ensure that everyone was as comfortable as possible. The room was spacious and always clean.

My only problem was with the air conditioning, which was always too cold. Although the thermostat was set at 78F, the temperature in the room was always around 68. Most nights, I had to turn off the air conditioner before going to bed, but usually had to turn it back on later when it the room got too warm. I reported the problem to the front desk, but it was never resolved during my stay. Overall, my stay was quite good, but I wish the ventilation problem could have been fixed.

  • Stayed: February 2013, travelled on business
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Thank CT_Yank_in_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

April 8 , 2013

Dear Joeb 1249: Thank for your generous compliments about our staff and services. Your opinion are very important for us. We are sorry about the inconvenience with your air conditioner, we will take that in consideration. We hope to see you again in near future.

Regards,
Fernando Cardoso
General Manager

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Reviewed 14 March 2013

O had a wonderfull experience at the Sheraton Panama Hotel and Convention Center, I have to congratulate, Felix at the front desk, Massiel Sales Manager, the BEST concierge helpfull , nice, always smiling dear TOMAS YOU ARE THE BEST!!, also I have to CONGRATULATE the staff at the Lounge 15th floor, the 2 fantastic ladys who welcome us for 7 days, I have to thank them how nice and professional they are, congratulations !! The food was ok, breakfast so so, swimming pool bad service, not good at all, the life gurd the best , ..the hotel has a fantastic location, Very good job Sheraton Staff!!
I can say I spent 7 days at home...thank you all!!

  • Stayed: March 2013, travelled with family
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Thank Alex d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

April 8, 2013

Dear Alex d: Thank very much for your great comments and opinion about our staff and services. We really appreciate your feedback regardin our property. We are especially proud of our team of associates and delighted to hear about your positive experience with Massiel, Thomas , Felix and the rest of team. We hope to see your again during your next visit to our country.

Regards,
Fernando Cardoso
General Manager

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Reviewed 14 March 2013

We stayed at this hotel with family (4 rooms) for 4 nights and were very pleased. We had an executive suite which we found to be well worth the extra money. We had 2 separate full bathrooms and closet areas along with a nice living room. We were also given access to the executive lounge which was amazing. Terrific full breakfast (with omelet and waffle station) in the morning and a very nice wine and appetizers in the early evening. The exercise room was fantastic and the pastry shop was so delicious and convenient. The location although not great for walking anywhere was very convenient to the airport. We will definitely plan to stay at the Sheraton on our return trips to Panama.

Room Tip: Executive suites with access to the club lounge were a great value.
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  • Stayed: February 2013, travelled with family
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Thank Judy015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

April 8, 2013


Dear Judy0 15: Thank you for your generous compliments about our staff and service. We appreciate you taking the time to provide us with your feedback. We hope to see you again during your next travel to our country.

Regards,
Fernando Cardoso
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2013 via mobile

The Sharaton was just renevated and as such has a lovely lobby and clean, modern feeling rooms. The beds are comfortable and there's all the comforts of an American hotel including air conditioner, ice and a very reasonably priced mini bar. Downside is there are only two restaurants both of which have ok food. I'd stay here again if I came back to Panama.

  • Stayed: March 2013
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Thank Shaken-not-stirred00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this reviewResponded 8 April 2013

April 8, 2013

Dear Shaken-Not-Stirred: Thank you for taking the time to share you experience with us during your stary. Your feedback is very important for us. We hope to see you again during your next visit to our country.

Regards,
Fernando Cardoso
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Panama City
#17 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
Price Range: £72 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Panama 4.5*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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