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“Great hotel, but can't sleep on the weekends because of the parties” 4 of 5 bubbles
Review of Sheraton Grand Panama

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Sheraton Grand Panama
Ranked #46 of 116 Hotels in Panama City
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel, but can't sleep on the weekends because of the parties”
4 of 5 bubbles Reviewed 26 August 2013

I am a flight attendant and love everything about this hotel except that their security staff does not shut down parties that go on until 4:30am. I was on the 7th floor and the music from a wedding reception on the 4th floor was so loud, especially the bass, that my whole bed was vibrating. I called to complain about the noise 7 times. The rest of my airline crew, including the captain and first officer also called many times to complain, but the party never let up.

The result of this was that we flew out the next morning with a very fatigued pilot and first officer- a safety issue. They almost cancelled the flight. When we got back to Miami some of us were so tired could not continue to work. So, due to flight scheduling, I lost a total of 9 hours of pay thanks to a hotel that has a security department that does not do its job.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Flymetothemoon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review, 7 October 2013
October 7 , 2013

Dear Flymetothemoon2: Thank you for your note regarding your experience here at our hote. We greatly appreciate your feedback. We are deeply sorry about the inconvenciences during your stay. We hope to see you again during your next visit.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

We stayed here one night on each end of a fishing trip. It was clean and conveniently located. Staff spoke excellent English and were very helpful. There was a nice tapas place a block away and an excellent Greek seafood place within walking distance. The area is a little sketchy at night, I would recommend taking cabs if you go anywhere at night.

Stayed August 2013, travelled with friends
Helpful?
Thank Sshirley76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 12 August 2013
August 12, 2013

Dear Sshirley76: Thank you for kind note and for acknowledging our staff. We strive to provide good services for our guests. We really appreciate your feedback. We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 31 July 2013

This was my first time to stay at the Sheraton in Panama City and I was pleased with the location, cleanliness, and staff. It is close to several restaraunts and you can walk easily to them. The rooms could be updated, but in general they were nice enough for a business traveler. Internet connection was easy and efficient as well.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Raper6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 12 August 2013
August 12, 2013

Dear Raper6: Thank you for your compliments about our staff and services. We greatly appreciate your feedback. We hope to see you again during your next trip to our country.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, BC
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

We used this property as our last stop in Panama. Nice place. Clean. Great view from our room. Wonderful beds. Check-in clerk very friendly and said she would try to accommodate an early breakfast for our 4:45 am departure. She never did call back, but we didn't expect she would. Casino a little too conveniently located in the lobby. Cool decore. Food ok.

Room Tip: Get the free Sheraton hotel membership card and be sure to apply the number to your reservation. Yo...
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  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GiddyUpAndGoodToGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 12 August 2013
August 12, 2013

Dear GiddyUpandGood: We greatlly appreciate your feedback and opinion. We are happy to know that you enjoyed your stay in our hotel. We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
3 of 5 bubbles Reviewed 23 June 2013

Recently stayed here with my family while traveling. Hotel room needs a facelift and maintenance including new carpet and paint on the walls. We stayed on the 12th floor and while walking to our room it seemed as if the hallway floor was not level. I asked my wife if she noticed this and she said yes. bathrooms are small but clean. Bells and front desk staff were very professional and accommodating. Sadly, this was not true of one of the older female employees at the 24 hour bakery. Wish I got her name. She looks as if she is a manager or assistant manager based on the fact that she wore a black jacket and pants while the waitresses wore white shirts. I ordered a Cuban sandwich at 2:11pm to take to the airport for my son. After paying we were told to have a seat in one of the booths. At 2:43pm I approached this woman and showed her the receipt pointing out the time I place the order. I did this as politely as I could. She walked to the bakery counter and there was my sandwich in a styrofoam box. I have no idea how long it had been there. When I asked for a bag she asked a waitress who first produced too small a bag, she said something to the waitress who quickly produced a larger plastic bag. What occurred next outraged me. She literally dumped the box into the bag as if it were a bottle of soda and without looking at me or apologizing for the delay handed me the bag. Come on, how about a little common courtesy? Don't think I'll be staying here again.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bill c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 12 August 2013
August 12, 2013

Dear Bill c: Thank you for your comments about our hotel, we greatly appreciate your feedback and opinion. We are deeply sorry the hotel did no meet your expectations in our coffee Shop. Please excuse for all this inconveniences . We look forward to welcoming you back during your next visit.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 18 June 2013

We stayed at The Sheraton for 3 days in while en route to a vacation in Bocas del Toro. We (2 adults and 3 teen - tweens) are usually ¨no frills¨ travelers, generally able and happy to fend for ourselves. But being from the US, with only limited (¨muy poco¨) Spanish would be a little challenging. No worries. The majority of the staff spoke passable or very good English (far better than our Spanish), and tolerated our attempts at speaking their language as well. We arrived at 4 am due to flight delays, to find our rooms were waiting, and at check in as well as through out our stay, the staff - front desk, bell captain, concierge, restaurants, gym - were all welcoming and helpful.
The rooms, and entire hotel, were very clean , updaated, and well laid out. There is a beautiful full gym (I am used to, and generally content with, the 3 treadmills and 2 stairmasters that make up most hotel gyms), and very lovely spa.
The restaurants and cabs got a little pricey for a famly of 5, but no moreso than any other hotel of this type.
I was very pleased with our stay, would recommend it to business or pleasure travelers.
We used our SPG starpoints, which made it an especially good deal.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bfnbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 12 August 2013
August 12, 2013

Dear bfnbon: Thank you so much to take the time to share with us your experience during your stay at our Hotel. Your feedback and recomendations are very important for us. We strive to provide excellent service to our guests. We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 June 2013

My husband and I enjoyed every moment in this hotel, from the delicious food, the environment, and great location, pool and spa. It is a relaxing place to be .... GYM excellent, also if you do not want to eat at the same hotel as the prices are reasonable well, you can go to the Evergreen building where is the Golden Unicorn restaruant! very good oriental food ...

Room Tip: They all have a great view!!! but you can ask for bay view.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seortega82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Public Relations Manager at Sheraton Grand Panama, responded to this review, 8 June 2013
June 8, 2013


Dear SeOrtega82: Thank you very much for your great comments about our hotel, your opinion and feedback are very important for our team. We hope to see you again in the near future.

Regards,
Fernando Cardoso
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Panama

Property: Sheraton Grand Panama
Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Panama City
#19 Spa Hotel in Panama City
#27 Luxury Hotel in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Panama 4*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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