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“Convenient Conference Centre Stay”

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Sheraton Grand Panama
Ranked #47 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 2 December 2013

The Sheraton Panama City at Atlapa Conference Centre is a business hotel designed to host conference centre visitors. It is a confident and well-staffed hotel well capable of handling hordes of non-Spanish speaking guests. The Sheraton is a good sized hotel, by no means the largest in Panama City but does a large total capacity.

Being located right at the Atlapa Conference Centre it is not the most beautiful part of Panama City. The location means it is a taxi ride to pretty much anywhere. The white hotel taxis are good, comfortable, and only slightly above market price. Much better than the yellow taxis which pose the risk of both a speeding-related accident and unscrupulous drivers.

From the outside, the hotel is not especially beautiful. It is a functional accomodation for people on business. Inside it is decent. The ground floor is shiny and bright. There is plenty of space for people milling about. It is not immediately obvious where the reception desk is. However, the people and processes at reception were shockingly efficient. A very fast check in and check out service with well spoken and friendly receptionists.

The concierge service is also excellent. Really sociable and engaging helps make tourism and restaurant recommendations seem realistic.

The hotel also offers a swimming area and a gym for those who play harder than they work. There are several touristy shops on the ground floor, not obviously ones to buy anything from. A tacky looking casino is appended to the ground floor.

The range of food and drink options is ok. On the ground floor the offer is a bar and a cafe. The bar is not especially great and the staff there were not exactly helpful when a couple of customers had to put up with the unwanted attention of an entrepreneurial young lady.

The cafe is ok with a range of light snack options and a few meals. The snack range is decent especially for those wanting something with pastry. The meals are ok, not especially tasty but of good size. Seating can be a little cramped at the cafe during peak periods though it is open 24 hours for guests who can wait. Service is not friendly but also not as inefficient as expected.

The two restaurants on the ground floor have different appeals. The main restaurant is the breakfast buffet location. The breakfast buffet is good. All the food offerings are flavoursome. Range is ok though some key items like scrambled eggs are not replaced quickly when they run out. The options include cereal but no obvious milks, three types of juice, fruits in syrup, dried fruits, yoghurt, bread including a toaster, porridge, meats, eggs, waffles, and an omelette service. Fairly decent all round.

Less impressive is the lunch buffet at the same location. Priced a little too high and lacking much range the best part about it are definitely the delicious cake options.

Service is not easy to assess as it is buffet but the staff were able to handle a bit of spillage without fuss.

The restaurant by the pool is the best looking location to eat. Each of the eateries looks different, conforming to type whether cafe, restaurant, or bar. The pool restaurant is just more elegantly lit and water always makes a nice backdrop. Food range is very American with burgers and pizza being the main options. Not haute cuisine but decent enough fare to prevent hunger.

The lifts up to the rooms are card-activated which takes a bit of getting used to. The doors can shut in a hurry and the lift start hurtling off before an unaware guest has the card out and a level selected. However, that same speed works in a business hotel as it prevents the risk of being later than expected for a meeting.

Rooms are ok. Very clean, decent and professional appearance. There is enough space not to feel cramped, not high luxury but perfectly fine for a week-long stay. The room came with an ironing board and iron, a safe, and hangars. Sound proofing is fine though voices from the corridor are clearly heard. The television works well though there is not much to watch.

Bed was very comfortable. No problem at all sleeping in its soft pillows and comfortable mattress. A good place to stretch out after a long day at a conference.

Shower was fine, functional and effective. Exceedingly simple to use. No splash into the rest of the bathroom. The rest of the bathroom facilities were also fine though it was a bit too much to ask for cold running water out of the tap in a hot and humid part of the world.

Wi-fi coverage was ok. Not super quick but no slouch. Pre-paying for a room with internet only offered a couple days wi-fi which was a disappointment.

Price seems ok, hard to gauge what a good price should be for a hotel like this in a rapidly growing city. No real complaints, nothing broken or out of place. A good option for Panama City on business, especially when that business is just over the road at the Conference Centre.

  • Stayed: November 2013, travelled on business
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1  Thank Malarchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 7 December 2013

Dear Malarchy,

We appreciate your recent review and for taking the time to share your experience with us. Your feedback is important and it will be shared with our team. We hope to see you back soon at the Sheraton Panama Hotel & Convention Center. Thanks again for choosing to stay with us.

Sincerely,
Fernando Cardoso
General Manager

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176 - 182 of 591 reviews

Reviewed 27 November 2013

This is a well run hotel with excellent staff who go the extra mile to help. Well organised for a huge UN conference in the adjacent conference centre and able to handle to peaks of demand for breakfast etc. The gym is worthy of a mention as it is large and well equipped with trainers available and a ready supply of fresh fruit.
The rooms are large and comfortable with excellent beds. The one downside and the reason for the loss of one star was an evening visit to my bathroom by a huge cockroach. The reception were generally concerned and have arranged for fumigation, so RIP cockroach!

Room Tip: Ask for a sea view as high as possible
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  • Stayed: November 2013, travelled on business
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1  Thank RichardMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 30 November 2013

Dear RichardMiles,
Thanks for your comments on you recent stay at our hotel. It is great to hear that our near location to the ATLAPA Conference Centre added convenience to your stay. Our staff truly cares for our guests and we are glad you received a friendly and helpful service in every encounter with our staff from our Front Desk, F&B staff and trainers at Ygia Fitness Center. On behalf of our team we sincerely apologize for the experience on your bathroom during your stay, our Directors of Housekeeping has been notified. We hope to welcome you back on your next visit to Panama City.

Warm regards,

Fernando Cardoso
General Manager

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Reviewed 20 November 2013

From the outside, this Sheraton looks a little dated (especially with all the modern new construction going on in Panama right now), but the inside has been superbly remodeled and feels new from almost every perspective. The Sheraton brand is fairly consistent when it comes to downtown business hotels, and this one meets (and really exceeds) that standard. The gym/spa is excellent, and far exceeds the quality of most high-end international hotels (like a small 24-hour Fitness or LA Fitness...but with a spa). Breakfast is excellent too.

  • Stayed: November 2013, travelled on business
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Thank FlyingT-Rex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 25 November 2013

Dear FlyingT-Rex,
Thank you for sharing your exciting review with us! We are very glad to know that you were comfortable with our inside renovations and that you had a great stay here at the Sheraton Panama Hotel and Convention Center. As you said, we value our guest's fitness and health while traveling, and we are pleased to know that you enjoy our complete Fitness Center and Ygia Spa. We hope to see you again during your next visit to our country.

Best regards,

Fernando Cardoso
General Manager

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Reviewed 18 November 2013

I stayed at this hotel to attend a conference that was being held in the same hotel.

Service efficient. Rooms nice and clean with all the necessary amenities,

This was my fourth stay.

The hotel foyer has been expanded and improved.
Nice pastry and coffee cafe.

The convention areas were great.

Also has a very nice and big restaurant downstairs. Buffet breakfast was great. A wide variety to choose from

Stayed: October 2013, travelled on business
Thank Rosalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 21 November 2013

Dearest Rosalie D.
Thanks for taking the time to review our property! We are so delighted that you enjoyed your stay with us and noticed our enhancements at our foyer. We are glad you were excited about our complete buffet at Cafe Bahia Restaurant, we are proud about it as well.
We look forward to host you again for your fifth stay at Sheraton Panama Hotel and Convention Center.

Best regards,

Fernando Cardoso
General Manager

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Reviewed 4 November 2013

The Sheraton Panama Hotel & Convention Center is our entry and departure hotel for Panama. It is located at Panama Bay in front of the Atlapa Convention Center, and is only about 15 minutes from the Tocumen International Airport. Besides being very convenient this is probably one of the best managed hotels we have ever stayed in with a staff that will truly do everything possible to accommodate you and make your stay not just at the hotel, but in Panama as pleasant as possible. During the first part of our stay Tomas Cisneros assisted us in renting a car at the hotel rental desk. We came back to return the car over a week later on a Sunday and the rental car desk was closed. Tomas found a location in PTY that was open and had us follow him over there in pouring rain, and then brought us back to the hotel, furthermore this was on his own time; he had just completed his shift. If you go to this hotel, and you should, look Tomas up and he will most cheerfully assist you with any of the details of your visit.

Room Tip: Ask the front desk for an upgrade.
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  • Stayed: September 2013, travelled with friends
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 13 November 2013

Dear Bob S,
Thanks for this great recommendation through Trip Advisor. We are so glad you enjoyed the accommodations and your stay in Panama City. We are very pleased to hear that our caring and friendly staff members were able to assist all your needs. Thanks for sharing your gratefulness; we will definitely share it with our Concierge Team - especially with Mr. Tomas Cisneros.
We look forward to welcome you soon.

Warm regards,

Fernando Cardoso
General Manager

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Reviewed 2 November 2013

spent 4 days at Sheraton Panama City Panama. staff was great fluent english, knowledgeable of city and activities. food was superior, buffet was worth every cent food was fresh, well prepared. staff recommend excellent resturants that prepared Panamanian dishes perfectly.

Room Tip: ask for a view of the ocean very impressive. take a compass directions are confusing in Panama.
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  • Stayed: October 2013, travelled as a couple
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Thank swragan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 6 November 2013

Dear swragan,
Thanks for your review about our services. We are very glad to know that you had a great stay with us the same way as you enjoyed an incredible dining experience at our restaurants.
We look forward to host you soon.

Sincerely,

Fernando Cardoso
General Manager

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Reviewed 27 October 2013

Nice facilities including 24 hour cafe, pool, bar. But no quality restaurant on premises. SUPER helpful staff who fixed demagnetized key cards, suggested canal trips, made me double shot lattes, etc. with a smile. Very friendly, especially when I joked with them in Spanish. Costs covered by work so I can't comment on the value, but it was a very pleasant stay. However, if I return to Panama, I'll stay in the Casco Viejo, close to interesting buildings and thriving local markets/neighborhoods.

  • Stayed: October 2013, travelled on business
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Thank Mamiford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded 6 November 2013

Dear Mamiford,
Thank you for sharing your experience and recommend our hotel. We're glad to know about the experience you had with us, the good things you found and the things you think we should improve. You are always welcome at our hotel, we hope to see you soon on your next visit to Panama city.

Sincerely,
Fernando Cardoso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Panama City
#17 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
Price Range: £72 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Panama 4.5*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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