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Hotel El Panama
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Reviewed 18 September 2013

Hotel El Panama, Panama City
The hotel is situated at a convenient distance from the airport. It has a fantastic swimming pool. The rooms are large and the beds very comfortable. The rooms have free WiFi and good speed broadband. The flat screen TV have access to cable TV with CNN and other needed channels. The cabanas have direct access to the pool area. The restaurant is ordinary and lacks items that are on the menu. The hallways need cleaning badly, they smell and looks filthy and are not at par with the rooms.
We would go back to this hotel in spite of the substandard restaurants and the dirty hallways.

Room Tip: The Cabanas have direct access to the pool area, very convenient.
  • Stayed: September 2013, travelled on business
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Thank Oerelius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTY1111, Guest Relations Manager at Hotel El Panama, responded to this reviewResponded 3 December 2013

Dear guest
Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center.
We would like thanks you, because you are selected us in this visit to the city of Panama. We value each of your assessments through these page and give us the opportunity to make corrections in our processes and facilities.
We are continuing work to be your best hosts, hope your back soon, please do not hesitate to contact us

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

Location was good. Stayed for the convention. The hotel room was roomy but main facility is old. Some of my colleagues could not get hot water in shower, View from room was not so good due to subway construction. Several good restraunt within walking distance, but due to subway construction, it was difficult to cross road. Also, there was traffic jams in the morning and evening.

  • Stayed: September 2012, travelled on business
    • Value
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Thank ranitajp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTY1111, Guest Relations Manager at Hotel El Panama, responded to this reviewResponded 3 December 2013

Dear Guest:
Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, we want to thank, for chosen us in celebration of your event.
We would like to thank you for sharing your comments and opinions. We offer our apologies for the inconvenience that you experienced during your stay with us, and the works that are done in order to optimize transportation for citizens and visitors that are finishing very soon.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

This is an unusual place. The rooms were pretty crappy and dirty. The aircon was noisy. The noise from the buses and church bells rattle around the tiled room and prevent any chance of sleep. After 5 nights without sleep I had to resort to the local rum, which was very good. The pool and the bar were great. The casino is worth poking around in just for the freaky characters that inhabit the place. Overall, the hotel is an eclectic collection of people and services that make for an interesting stay.

  • Stayed: October 2012, travelled on business
    • Value
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Thank da_griswalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTY1111, Guest Relations Manager at Hotel El Panama, responded to this reviewResponded 3 December 2013

Dear Guest:
Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center.
We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us.
It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement.
We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations.
In your next visit to Panama, please allow us to host you again. We will work very hard to change your perception of our services by offering our disposition to serve you in a manner you will not soon forget.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

my stay at this hotel was good but the staff not as friendly as the ones at the hotel I came from in Colombia.
Rooms were really big lots of space and clean .
When we check-in at about 5 our room was not clean and check in was at 3 no apology was giving to us . No one to help with our bags
ask for an iron never got it until the other day when I went to the front desk and told them I had to use my sisters own that was next door to me
Keys keeps demagnetizing, Pool is really nice but think they should have some stool at the bar. you have to stand at the bar if you order a drink while in the pool and the shower area was not clean

  • Stayed: August 2013, travelled with friends
    • Value
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Thank sweeetlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTY1111, Guest Relations Manager at Hotel El Panama, responded to this reviewResponded 3 December 2013

Dear Guest:
Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center.
We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us.
It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement.
We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations.
In your next visit to Panama, please allow us to host you again. We will work very hard to change your perception of our services by offering our disposition to serve you in a manner you will not soon forget.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

I was VERY impressed by the thoroughness, friendliness and helpfulness of the staff! Most of them are also quite proficient in English so that helped a lot. The location of the hotel is also ideal as there are many food places around; some are even open 24 hours! I really enjoyed my time at this hotel and have already told others about it. I will be returning both to Panamá and this hotel at my nearest available opportunity!

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Che L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTY1111, Guest Relations Manager at Hotel El Panama, responded to this reviewResponded 3 December 2013

Dear Guest
First of all, accept our warm greetings of the Group Management and Staff of the Hotel El Panama, who were and will be happy to assist you whenever you decide to choose our hotel.
We are pleased to know that we could meet your needs, satisfy your expectations and above all left a great memory in your minds about the service and comfort, in your last visit to Panama City.
Hope you back soon; please do not hesitate to contact us.
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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